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Nutanix Licensing

Comprehensive Guide to Nutanix Licensing | Optimize Your IT Solutions

32 Topics
S
Simons283Voyager
asked in NCM/NCI/NUS licensing (New Licensing)
Unlock function ‘Multiple Site DR" for many-to-many

Currently, I have a Nutanix Acropolis PRO (P1.0) license where the ‘Multiple Site DR’ feature is limited. By upgrading the license to P2.0, if I understand correctly, this feature should be unlocked, enabling the possibility of having Multiple Site DR as many-to-many. Is this correct?”Is there anything else you need help with regarding this upgrade?Thank you for your help

484
S
17 days ago
J
jdestombesExplorer
asked in AOS/Prism licensing (Legacy Licensing)
Legacy License - AOS 6.10

Hello, I must upgrade a cluster from AOS 5.15.5 to AOS 6.10.The cluster owns legacy license that are already under maintenance. Do I need to convert them to the new Portfolio ?I prefer to keep the legacy license because the cluster is highlty use and I am not want to a one or three PC VM.I think the conversion is not mandatory but I can’t find the official documentation. Thanks for any answer.Julien

632
Stephen Smith
Nutanix Employee
17 days ago
Antonio.Bahena
Nutanix Employee
Antonio.BahenaNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
Unable to License your cluster due to message “License Class and License mode cannot be Appliance” or “NX LOD for NCI Ultimate” message.

There are occasions in which you try to apply licenses and come across the following message:"License class and license mode cannot be appliance and NX-LOD for NCI Ultimate."The reason for this message could be related to the Block/Node configuration or possible LOD to CBL conversion that still has pending actions. Please follow the article we have created to resolve this issue. A full description and further details are covered in the link below.https://portal.nutanix.com/page/documents/kbs/details?targetId=kA0VO0000005BxJ0AU

371
Stephen Smith
Nutanix Employee
1 month ago
maparicio01
Nutanix Employee
maparicio01Nutanix Employee
posted in Features and Tiers
Why 'Unnamed' Cluster Appears in Your Licensed Clusters List and what It Represents

If you’ve come across an "Unnamed” Cluster in your list of licensed clusters, here’s what it means:It’s simply referring to a Prism Central cluster. If the administrator didn’t assign a specific name during the Prism Central setup, it may appear as "Unnamed” by default.Here’s an example of how it might look:The image displays a table with a "Cluster Name" column, highlighting the entry labeled "Unnamed."This isn’t an error, just the default label that appears when no name is provided during configuration.If you’d like to change the name of your Prism Central, refer to this article: Manually Changing Prism Central Cluster Name using nCLI (nutanix.com)  or open a technical support case. Here’s a link explaining how to do so: Portal ANY - Creating a Case (nutanix.com)

330
maparicio01
Nutanix Employee
1 month ago
A
alesys15Explorer
asked in AOS/Prism licensing (Legacy Licensing)
Nutanix CE Role

 

241
JeroenTielen
1 month ago
maparicio01
Nutanix Employee
maparicio01Nutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
Understanding the Mine to NUS Starter License Conversion Rate

You may notice that when converting Mine V2 licenses to NUS Starter licenses in portfolio 2.0, the conversion rate appears to be 50% of the original amount of Mine V2 licenses. Example:50 TiBs of Mine V2 licenses convert to 25 TiBs of NUS licenses. This difference is due to the way Mine V2 licenses and NUS licenses are calculated:Mine V2: Represent raw TiBs of capacity. NUS licenses: Represent usable TiBs of capacity.When converting from Mine V2 licenses to NUS licenses, the conversion rate is 2:1 because NUS account for usable storage capacity, which is about half of the raw storage. This means that for every 2 TiBs of Mine V2 (raw capacity), you will get 1 TiB of NUS (usable capacity).To learn more about Nutanix’s new portfolio, click here: Nutanix Cloud Platform Software Options

632
Stephen Smith
Nutanix Employee
1 month ago
Hussain.abedin
Nutanix Employee
Hussain.abedinNutanix Employee
posted in Features and Tiers
Licensing is preventing to run the Cluster Destroy command

As part of the cluster destroy or decommissioning process, we are supposed to unlicense the cluster first to release the licenses back to the Account Inventory. If you forgot to do it, now there is a guardrail which will not let you to destroy the cluster. You will get an error like below:ERROR cluster:1360 We have detected that you are destroying a cluster that is in a licensed state. Please refer to https://portal.nutanix.com/kb/3716 to reclaim the licenses from this cluster before proceeding with 'cluster destroy'.Sometime the cluster can be in a unstable or undefined state where the customer will not be able to access the Prism Gui to reclaim the licenses. In that case the solution provided by KB 3716 may not work.The workaround for that can be:SSH into the cluster Start the cluster Once the cluster comes back up, run the "ncli license reset-license" command It will show whether the license was reset successfully After that, stop the cluster again and try the "cluster destroy" comm

841
Stephen Smith
Nutanix Employee
1 month ago
P
Nutanix Employee
Priya Daphne.MNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
POC (Proof of Concept) Licensing

A POC license enables our existing customers globally to initiate the trial of Nutanix Portfolio 2 products directly via the Support Portal from any place and any time for both "On-Premise" and "Hosted POC"Now Nutanix Customers, Partners, and Tech-Alliance partners can login to the portal and request P2.0 trial licenses for a short duration (Min 30 and Max 60 days) to acquaint themselves with our latest SW offerings and help them upgrade to the latest features so that they can test proof of concept. Important Note : Nutanix SE is still the first point of contact for customer's to resolve any trial/POC related queries.Portal view POC Request Refer the below document for more informationhttps://portal.nutanix.com/page/documents/details?targetId=Portal-Help:sup-insights-licenses-requesting-a-poc-license-t.html

1262
A
1 month ago
AudraR
Nutanix Employee
AudraRNutanix Employee
posted in Features and Tiers
Looking to enable Intelligent Operations in your Prism Central?

Looking to enable Intelligent Operations in your Prism Central? (Nutanix Cloud Manager) NCM Starter, NCM Pro and NCM Ultimate license tiers enable you to access Intelligent Operations. NCM Starter tier is ideal for infrastructure operations such as monitoring, planning, rightsizing and low code automation. NCM Pro and NCM Ultimate tiers provide comprehensive infrastructure operations features.If you do not currently have NCM licensing and would like to try out these features, Nutanix provides a free trial period of 90 days to try out Intelligent Operations. The free trial starts on Prism Central deployment.Please see this document for more information: Nutanix Cloud Manager (NCM)https://www.nutanix.com/products/cloud-platform/software-options#ncm

571
AudraR
Nutanix Employee
2 months ago
AudraR
Nutanix Employee
AudraRNutanix Employee
posted in Features and Tiers
Got RBAC? (Role Based Access Control)

Got RBAC? This is for single account and multi account Role Based Access Control in the support portal. When this feature is enabled it puts the power back into your hands, the customer. Please talk to your Account Team to discuss the benefits of RBAC, if you have multiple accounts to link asset and license inventory availability.It allows you to designate Customer Admin(s) who can then perform a number of actions. This includes User Management, which consists of:Adding and removing users and Admins Locking and unlocking users Updating account access, and  Assigning roles in regards to licensing plus tagging. If this sounds like something you might be interested in, here is a document that explains this in greater detail:https://portal.nutanix.com/page/documents/details?targetId=Portal-Help:sup-rbac-sp-c.html

260
AudraR
Nutanix Employee
2 months ago
Hussain.abedin
Nutanix Employee
Hussain.abedinNutanix Employee
posted in Features and Tiers
NCC License Violation alert for VM flash mode or vDisk_pinning

The below NCC alert gets raised when VM flash mode (vDsik Pinning) is enabled nut Ultimate Tier license is not applied on the cluster:Running : health_checks system_checks check_license_compliance[==================================================] 100%/health_checks/system_checks/check_license_compliance [ WARN ]-------------------------------------------------------------------------------+Detailed information for check_license_compliance:Node XX.XXX.XXX.XX:WARN: Features not permitted by license(s) applied are being used. Non compliant features:vDisk pinning| Cluster Configuration:vDisk_pinning enabledRefer to KB 2469 (http://portal.nutanix.com/kb/2469) for details on check_license_compliance or Recheck with: ncc health_checks system_checks check_license_compliance To resolve the issue, you can apply Ultimate tier license to the cluster. If you do not want to purchase/upgrade to the Ultimate Tier, then you can uncheck the Enable Flash Mode option from the virtual machine set

450
Hussain.abedin
Nutanix Employee
3 months ago
A
Nutanix Employee
AnushNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
Using tags to license clusters

In portal, we have a feature where we can tag licenses based on our requirements, to be used on different clusters. However, please be informed that this functionality is only applicable while licensing clusters through Prism Element and not Prism Central. Tag usage for Prism Central licensing is being worked upon and will be available for use in the coming days. However, we have a comprehensive KB on how we can work around this and continue to assign licenses that are tagged while licensing through Prism Central on this KB-16865. As always, should you have any questions or face any issues, please feel free to reach out to us or create a case by writing to portal-accounts@nutanix.com and we will be happy to assist you.  

401
Sethuram Subramanian
Nutanix Employee
3 months ago
irisw
Nutanix Employee
iriswNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
Nutanix Cloud Infrastructure (NCI) Licensing Conversion Map

Requirements and limitations to consider before converting your legacy licenses to cloud platform licenses. This topic provides a conversion table of old (legacy) to new (cloud platform) licenses.Licensing Conversion Map

1111
irisw
Nutanix Employee
3 months ago
K
Nutanix Employee
kkovaNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
How to reclaim licenses and mark a cluster as decommissioned in the Support and Insights portal.

Reclaiming the licenses applied to a cluster is necessary:When you remove one or more nodes from a cluster or move nodes from one cluster to another. First, move the nodes, then re-apply the licenses and reclaim the excess. If you plan to destroy or decommission a cluster.  First, reclaim the licenses and then destroy the cluster. A cluster's license must be reclaimed to remove the cluster from the Support & Insights page. If you want to modify or downgrade licenses. For example, when changing from Ultimate to Pro level licenses.The License Manager Guide describes full procedures for this. Once a cluster's licenses have been reclaimed, the cluster can be destroyed and marked as decommissioned on the Support & Insights page in the support portal. These instructions are found in the Acropolis Advanced Administration Guide. Refer to the chapter in the Manually Reclaim Licenses by Unlicensing in the License Manager Guide for the most up-to-date procedures for reclaiming licenses.  

1261
Stephen Smith
Nutanix Employee
3 months ago
K
Nutanix Employee
kkovaNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
You’ve uploaded an older/inactive cluster summary file(CSF) / You’ve uploaded an outdated and inactive cluster summary file(CSF)

You’ve uploaded an older/inactive cluster summary file(CSF) / You’ve uploaded an outdated and inactive cluster summary file(CSF) Please review this article if one of the following errors is displayed upon uploading the Cluster Summary File (CSF) to the licensing portal.Error 1:You’ve uploaded an older/inactive cluster summary file(CSF). To continue, download the latest CSF from Prism Element or Prism Central.Example screenshot:Error 2: You’ve uploaded an outdated and inactive cluster summary file(CSF). If you’ve previously encountered an error during license file generation or been instructed by support, please proceed with the licensing workflow by clicking Next. Please make sure that you have uploaded the latest CSF downloaded from the Prism Central.Example screenshot:  These messages appear when uploading a Cluster Summary File (CSF) downloaded at step one of the three-step license workflow in Prism.   Solution:Confirm that the CSF is current and that you are logged in to the correc

520
K
Nutanix Employee
4 months ago
K
Nutanix Employee
kkovaNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
Unable to view the cluster ( PE / PC) while opening a support case through support portal

For the clusters to be visible while opening a case, there are two criteria. Either pulse has to be enabled. Steps to enable Pulse here.  Or the cluster must be licensed completely with valid licenses. It takes anywhere between 6-24 hours for the clusters to reflect in the case creation window after they are relicensed/licensed, or Pulse is enabled. 

230
K
Nutanix Employee
4 months ago
P
Nutanix Employee
Priya Daphne.MNutanix Employee
posted in Features and Tiers
Prism Element's "About Nutanix" window shows an "Unlicensed" status when it has been correctly licensed.

A cluster is licensed through Prism Central but after licensing, the following discrepancy is observed.The Prism Element interface displays an ''Unlicensed'' status for the cluster under the ''About Nutanix'' popup, as shown in the screenshot below, even though the cluster is licensed correctly:  If the popup in Prism Element is not in sync with the current licensed state this cosmetic discrepancy may be observed.  The cluster will continue to work based on the licenses that have been applied and which are shown in the Prism Element licensing page. This was resolved in AOS version 6.5.3.6 and later versions.

360
P
Nutanix Employee
4 months ago
P
Nutanix Employee
Priya Daphne.MNutanix Employee
posted in AOS/Prism licensing (Legacy Licensing)
Your environment is partially licensed. The operational features and data will be available for licensed clusters only.

Prism Central displays a blue banner with the following message even though the cluster is fully licensed:Your environment is partially licensed. The operational features and data will be available for licensed clusters only.  This is a cosmetic issue that does not impact performance or functionality.This issue is fixed in Prism Central pc.2023.1.0.2 and newer releases.   

510
P
Nutanix Employee
4 months ago
A
Nutanix Employee
AnushNutanix Employee
posted in AOS/Prism licensing (Legacy Licensing)
Flow violation on Prism Central

Some of you might be receiving a red banner in Prism Central saying you have license violation for Flow license like in the below screenshot, If you want to continue using Flow Network Security (FNS), install a valid Flow license. Refer to the Licensing documentation on the Support PortalHowever, if you are not using Flow Network Security (FNS) or any of its related features and still receive this warning, this is a known issue in Prism Central version pc.2022.x.x and has been fixed in pc version above pc.2023.x. However, this violation banner does not impact production or cluster functionalities.  You can learn more about Flow and its features here - https://www.nutanix.com/products/legacy/software-options As always, should you have any questions or face any issues, please feel free to reach out to us or create a case by writing to portal-accounts@nutanix.com and we will be happy to assist you. 

160
A
Nutanix Employee
4 months ago
Stephen Smith
Nutanix Employee
Stephen SmithNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
PnP 2.0 license conversion workflow improvements.

Hey, just highlighting a few of the latest improvements to the workflow for those of us assisting with license conversions to the latest PnP 2.0 license model.  First, a new mechanic was added to calculate and clearly show the NBL to CBL conversion rate (node to cores) when using the “Unapplied Licenses” option.        This allows you to do the math and verify what the core count total will be at the end of the conversion and make sure that matches your intended result.      You must select the blue “Accept”  option in order to move forward to the next page but you can always select the “Back” option if needed.    The other improvement to point out which, you can see in the screenshots, you can now convert Prism Central node licenses that may have been left behind due to not being applied to the cluster. The best practice is still to apply as may of the “legacy” Prism Pro/Prism Ultimate licenses to the clusters so the system can get the exact core count, but in the situation where ther

2781
Hussain.abedin
Nutanix Employee
4 months ago
N
Nutanix Employee
Nischitha ShettyNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
Cluster has nodes/cores with don't have sufficient valid licenses

When a new node is added to an existing cluster, an alert will be triggered to notify you. This alert will provide details about the node that is still in an unlicensed state and specify which type of license is missing on the node. The cluster's licenses must be updated to resolve this alert. More info can be found in this KB Generate the Cluster Summary File(CSF) from prism and navigate to Support Portal. Select "Manage Licenses" and upload the CSF Click on "Edit Selection" under the license type which needs to be applied Select the related cluster, click on "Actions" then select "Advanced Licensing" Please note that if there are multiple clusters which need updating you will need to do this step cluster-by-cluster. You will be presented with the the quantity required on screen.  Choose "Select Licenses" for each presented tile. If the particular license ID in use has available licenses, unselect in and then select in again so that it takes the required license. If you have

400
N
Nutanix Employee
4 months ago
N
Nutanix Employee
Nischitha ShettyNutanix Employee
posted in Features and Tiers
License expiry date does not match with the Hardware Support

 Hardware Support/Support Contract and the License validity are 2 different entities. • Hardware Support/Support Contract covers the support from the Nutanix end with regards to the portal issues and hardware. This is term based. If this is expired users would not be able to login to the Nutanix Support portal or get any technical support on the Hardware/Software upgrade. This is not same as the License Expiry Date.• License validity refers to the Prism/Cluster license which is managed in the Prism Web Console. This helps in accessing prism features but not the Support portal.• License and Support Contract are renewed individually, and they are not interlinked. For the renewal, user must reach out to the Nutanix Account Manager(AM), or drop an email to renewals@nutanix.com team by looping in the AM.

240
N
Nutanix Employee
4 months ago
N
Nutanix Employee
Nischitha ShettyNutanix Employee
posted in AOS/Prism licensing (Legacy Licensing)
Warning! The current license level does not allow for the use of this feature

If you see a warning that says, "Warning! The current license level does not allow for the use of this feature" while creating a File Server, you can still proceed by clicking Continue. This warning is informational and will not prevent the file server creation process from continuing.   If the CONTINUE field is greyed out, you need to download the file image and set the data services IP. This will enable the CONTINUE button.          

670
N
Nutanix Employee
4 months ago
N
Nutanix Employee
Nischitha ShettyNutanix Employee
posted in NCM/NCI/NUS licensing (New Licensing)
No compatible products found for the uploaded cluster summary file

When uploading a cluster summary file into the license portal the error "No compatible products found for the uploaded cluster summary file" is observed. This issue arises when the account has the new licensing model (NCI, NCM, NUS products) and Prism Element (PE) CSF(Cluster Summary File) is used instead of Prism Central (PC) CSF. You must follow the below process to license the cluster: 1. Download and install Prism Central version PC.2022.4 or higher, and register your Prism Element clusters with this PC if you haven't already.2. Download the Prism Central CSF from the licensing page and upload it to the support portal instead of the PE CSF.3. Apply the license and generate the License File (LSF). Then, upload this file back to Prism Central.The minimum requirements of the Acropolis and Prism Central needed for this operation are::Applying cloud platform licenses except for Nutanix Unified Storage (NUS) requires that the cluster is running the minimum versions of the following softw

1300
N
Nutanix Employee
4 months ago
Antonio.Bahena
Nutanix Employee
Antonio.BahenaNutanix Employee
posted in AOS/Prism licensing (Legacy Licensing)
Renewed Licenses not updated in Prism Central 

Getting notifications about expired licenses every time you open Prism Central, however, the licenses have been renewed?  Dont worry! If you renewed the licenses and the old expiration date is still showing up on Prism Central or the Portal all we need to do is relicense Prism so the latest expiration date is updated. Complete the Licensing process in Prism Central and your environment shouldl be updated to the latest expirations.Check KB 8098 for detailed instructions for non renewed and KB 7837 for already renewed licenses…

320
Antonio.Bahena
Nutanix Employee
4 months ago

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