How It works

Have questions about how the Nutanix Platform works? Looking to get started - start here!

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Albert Mendoza
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Albert Mendoza
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Top KB Articles for October 2022

Below are the top knowledge base articles for the month of October 2022.KB 1540 - [AOS Only] What to do when /home partition or /home/nutani...
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Albert Mendoza
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Albert Mendoza
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New KB Articles Published on Week Ending October 29, 2022

Below are new knowledge base articles published on the week of October 23-29, 2022.KB 13136 - NCC Health Check: microservice_infrastructure_...
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Alona
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Alona
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Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...
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1204 Topics

A
AlastairExplorer
asked in How It works

Firmware Incompatibility

I get a firmware is not compatible with AHV version .The firmware version running on the nodes is Firmware revision :03.35 . When trying to install AOS on the nodes which I plan to add to my current cluster.Can i get a download  link for the compatible version of aos  with the firmware . The reason I ask this is that we are waiting for procurement to renew our support subscription which will take long and thus i cannot log a ticket . the nodes need to be re imaged.  I understand this is an older version of AHV .

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A
8 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending June 25, 2022

Below are new knowledge base articles published on the week of June 19-25, 2022.KB 13264 - LCM Inventory fails being unable to download files from Nutanix Portal or Dark Site web server KB 13275 - Port 49152 Reported as Open on NX IPMI KB 13278 - Network Segmentation enablement on VMware ESXi VDS enabled clusters fails with ValidationStepArpScan IP in useNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
8 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending October 1, 2022

Below are new knowledge base articles published on the week of September 25-October 1, 2022.KB 12444 - NCC Health Check: ahv_secondary_ip_ping_check KB 12705 - Disabling the karbon-management services and removing the karbon-agent installation from NKE clusters KB 13137 - CMSP expansion fails when running with Advanced Networking Controller (ANC) Enabled KB 13164 - Network Segmentation enable or disable pre-check test_for_hosts_in_mm for AHV KB 13594 - Bad handshakes or network problems between Prism Element and Prism Central causes any BP Launch trigger to create hundreds of create_vm_intentful tasks KB 13612 - How to use Nutanix Objects for storing log backups with Nutanix Database Service (NDB) KB 13626 - Live migration of AHV VM(s) may fail due to a connected ISO stored on an non-existing container KB 13654 - Nutanix Database Service | MSSQL database snapshot operation fails with error "Executing VSS command failed with error code[VSS_E_PROVIDER_NOT_REGISTERED]" KB 13655 - Nutanix

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Albert Mendoza
Nutanix Employee
5 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for September 2022

Below are the top knowledge base articles for the month of September 2022.KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 8514 - NCC Health Check: fs_inconsistency_check KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 1113 - HDD or SSD disk troubleshooting KB 2090 - AHV host networking KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 3827 - Alert - A130087 - Node Degraded KB 2473 - NCC Health Check: cvm_memory_usage_check KB 3786 - Alert - A1081 - CuratorScanFailure KB 4141 - Alert - A1046 - PowerSupplyDown KB 4519 - NCC Health Check: check_ntp KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 4158 - Alert - A1104 - PhysicalDiskBad KB 8094 - NCC Health Check: disk_status_check KB 1863 - NCC Health Check: sufficient_disk_space_check KB 2463 - NCC Health Check: boot_raid_check KB 4272 - Alert - A6516

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Albert Mendoza
Nutanix Employee
5 months ago
O
Oscar LindellScout
asked in How It works

APC Powershute Network Shutdown - AHV Migrate VMs support

HiWe are currently putting up a new environment with AHV and APC UPSs and thought that the ‘Nutanix Ready’ was suppose to cover all areas of the software from APC. Looking deeper it seems only vmware has the support to migrate VMs over a cluster if UPS power fails on one side. Does anyone know when APC plan on releasing a version that covers this also for Nutanix AHV?ThanksOscar

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O
5 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for June 2022

Below are the top knowledge base articles for the month of June 2022.KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 2090 - AHV host networking KB 1113 - HDD or SSD disk troubleshooting KB 8514 - NCC Health Check: fs_inconsistency_check KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 3827 - Alert - A130087 - Node Degraded KB 4158 - Alert - A1104 - PhysicalDiskBad KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 3786 - Alert - A1081 - CuratorScanFailure KB 8094 - NCC Health Check: disk_status_check KB 9437 - How to restore a node from LCM firmware upgrade failure using lcm_node_recovery script KB 2473 - NCC Health Check: cvm_memory_usage_check KB 4519 - NCC Health Check: check_ntp KB 4141 - Alert - A1046 - PowerSupplyDown KB 6945 - How Upgrades Work at N

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Albert Mendoza
Nutanix Employee
8 months ago
M
MrMikeTrailblazer
asked in How It works

Can You Delete and Recreate the Guest Tools via the API?

Would it be possible to rum these commands via comparable API commands?nutanix_guest_tools_cli delete_vm_tools_entity <VM UUID>nutanix_guest_tools_cli create_vm_tools_entity <VM UUID>

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M
5 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending July 2, 2022

Below are new knowledge base articles published on the week of June 26-July 2, 2022.KB 13150 - NCC Health Check: cfs_fatal_check KB 13265 - NGT installation fails with 0x80070666 KB 13286 - Hades crashing due to get_hba_class IndexError: list index out of range on NX-8170-G7 with all NVMe passthrough configuration KB 13296 - BIOS updated requirements for PMEM Memory mode on HPDX Platform KB 13300 - NDB | Era - Unable to remove MSSQL AAG DB server cluster KB 13308 - File Analytics - Failed to login to File Analytics console after upgrade with Invalid CredentialsNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
8 months ago
U
Ulises RMVoyager
asked in How It works

Sending Logs to Splunk

We are trying to send logs about the modification of users (user creation, permission changes, user deletion) to a remote syslog server (Splunk), i understand how to configure the remote syslog but what module do i need to achieve this? or it is something that i need to configure in the splunk platform?

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U
5 months ago
K
KhalilAhmedPathfinder
asked in How It works

VNC into Nutanix VM python

Hi there,I hope you all are having a wonderful day!I have a Django application running. I want to integrate a feature which allows users to connect to their specific VM remotely (via VNC). I did find a lot of help related to APIs, but nothing related to something like this. I’d really appreciate if someone can help me out with this one, as I’m absolutely lost here.Thanks in advance.

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K
5 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending July 9, 2022

Below are new knowledge base articles published on the week of July 3-9, 2022.KB 13028 - NCC Health Check: vg_count_high_check KB 13047 - Nutanix Files - Share access is slow and Access denied due to ICAP scan request failed KB 13306 - AOS 6.1.x Curator crash or scan failure due to multiple egroupID references KB 13319 - Nutanix Files - UpdateCFSConfig task failed with UnicodeDecodeError KB 13320 - [NDB] - Extend Storage failed to increase ASM disk beyond 2TB with ORA-15099 KB 13323 - Cloning UEFI VM fails with InternalException if Secure boot is enabled KB 13331 - v2 and v3 APIs do not return correct PC versionNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
8 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending July 16, 2022

Below are new knowledge base articles published on the week of July 10-16, 2022.KB 13254 - Unable to create Nutanix Kubernetes Engine (NKE) StorageClass with Nutanix Files KB 13276 - Alert - PhysicalDiskMaybeBad KB 13304 - Self-Service - Projects Accounts page does not consistently show all subnets when there are 100 or greater total subnets available KB 13317 - Lazan service frequently restarts observed on clusters with message “No pGpu found for vGpu” as Arithmos missing vGPU stats due to delay in stats sync KB 13330 - Nutanix Files - LCM FSM upgrade stuck KB 13347 - Changing the default bahaviour of the Nutanix AHV Plugin for Citrix to VM power commands KB 13373 - Updating Active Directory config via ncli fails with a "java.lang.NullPointerException"Note: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
8 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending July 23, 2022

Below are new knowledge base articles published on the week of July 17-23, 2022.KB 13120 - Alert - A400118 - DomainManagerServiceDown KB 13172 - Prism Analysis Dashboard - Disk Usage Percent and Disk Usage Bytes metrics for User VMs show either no data or limited data KB 13230 - File Analytics: Upgrade failed with "Internal IP for dual NIC not found" KB 13311 - [Objects][Alerts] Alert - KubeClientCertificateExpiration KB 13366 - LCM upgrades fail with "Stream Timeout" when using Dark Site local web server KB 13383 - Connection heartbeat workflow failures results in alerts not displaying for PE-PC or PC-PC connection issues on pc.2022.4 KB 13386 - Metro Protection Domain(s) on ESXi and HyperV may be disabled during maintenance operations involving rolling reboots KB 13405 - Enable Remote Tunnel for Prism CentralNote: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
7 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for July 2022

Below are the top knowledge base articles for the month of July 2022.KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 1113 - HDD or SSD disk troubleshooting KB 3827 - Alert - A130087 - Node Degraded KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 8514 - NCC Health Check: fs_inconsistency_check KB 2090 - AHV host networking KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 4158 - Alert - A1104 - PhysicalDiskBad KB 2473 - NCC Health Check: cvm_memory_usage_check KB 4141 - Alert - A1046 - PowerSupplyDown KB 8094 - NCC Health Check: disk_status_check KB 3786 - Alert - A1081 - CuratorScanFailure KB 4519 - NCC Health Check: check_ntp KB 9437 - How to restore a node from LCM firmware upgrade failure using lcm_node_recovery script KB 4272 - Alert - A6516 - Averag

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Albert Mendoza
Nutanix Employee
7 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending August 6, 2022

Below are new knowledge base articles published on the week of July 31-August 6, 2022.KB 11808 - PrismCentral: Pre-check test_diskspace_available_hosting_pe KB 12811 - Alert - A130367 - StretchDisabledOnVolumeGroupWithRemoteAttachments KB 12857 - Alert - A130368 - StretchPausedOnVolumeGroupWithRemoteAttachments KB 13434 - How to change Prism Central (PC) cluster FQDN configuration KB 13451 - ESXi Hypervisor upgrade may fail on DX8000 and DX910 platforms with error on VIB Dependency KB 13455 - Nutanix Database Service - How to restore a database on Storage Spaces using CLI KB 13460 - Instructions to Uninstall MinIO binary from Nutanix Object KB 13461 - Yunling - Inspur re-branded Inmerge models KB 13464 - Configuration Steps for Okta Integration with Prism CentralNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
7 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending August 13, 2022

Below are new knowledge base articles published on the week of August 7-13, 2022.KB 13112 - NCC Health Check: user_space_process_count KB 13216 - How to switch between multiple accounts in support portal KB 13437 - Frame - App Access Issue Workaround for Mac KB 13449 - Nutanix Database Service | Provision dbserver fails with the error "Unable to sysprep the VM. Sysprep is taking > 30 mins to complete" or "Failed to get IP" KB 13465 - NDB - Log catch up fails for Oracle DBs if the maximum amount of connection is exceeded KB 13466 - NDB- during the NDB upgrade server agent upgrades can fail and cause tasks to queue in "waiting" state KB 13482 - LED operation is not working on Cisco UCS C240-M5SX and INSPUR NF5280M5-24 KB 13495 - Nutanix Disaster Recovery - Magneto service is in a crash loop due to failing license validationNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
7 months ago
A
AcidVenom
asked in How It works

How to Reschedule Scavenger Interval

Hi everyone,After upgrade LCM to the latest version scavenger process scheduled every 2 minutes! It drives me crazy!/home/nutanix/bin/scavenger.py --interval_secs=120 --logtostderr=TrueSo if anyone know how to reschedule this process to 10 or 20 minutes, I’ll be very pleased.

0
A
7 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending August 20, 2022

Below are new knowledge base articles published on the week of August 14-20, 2022.KB 13079 - NCC Health Check: nic_model_hypervisor_check KB 13155 - [NX-HW] - NIC Driver & FW compatibility matrix (ESXi) KB 13204 - LCM : Upgrade from <installed version> is not supported by LCM KB 13515 - Supported Upgrade paths for Intel DCF 8.0/Intel-LCM-2.0.0 for LCM-2.5 KB 13522 - Single SSD Repair fails on G8 node stating "Rescue CVM did not come up"Note: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
6 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending August 27, 2022

Below are new knowledge base articles published on the week of August 21-27, 2022.KB 13447 - DNS will search with only the first 3 search domains in resolv.conf KB 13484 - CVM fails to power on with error message "unexpected exit status 1: [Errno 2] No such file or directory: '/sys/bus/pci/devices/0000:85:05.5/driver_override'" KB 13493 - AHV host is not schedulable, even though not in maintenance mode KB 13507 - [NX-HW] Silicom PE310G2I71EU-T-NU NIC Failure Concern KB 13518 - Nutanix Files Admin user deletion may fail with "Deleting local group member failed with NT_STATUS_MEMBER_NOT_IN_ALIAS " KB 13525 - Self-Service - Tunnel VM Deployment fails with the error "Unable to fetch image state" KB 13542 - Nutanix Database Service | Provision from backup is failing with Windows error "Operating system error 64(The specified network name is no longer available.)" on the secondary node of an AG database KB 13547 - Prism Central states encryption is not defined for a VMNote: You may need to l

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Albert Mendoza
Nutanix Employee
6 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 3, 2022

Below are new knowledge base articles published on the week of August 28-September 3, 2022.KB 13277 - NX-G8: Nutanix Backplane CPLD, Motherboard CPLD, and Multinode EC firmware manual upgrade guide KB 13428 - Windows may stuck on boot at spinning dots screen after deploying image coming from different hypervisor KB 13448 - Inconsistent login behaviour for users with identical UPNs across different ADs KB 13543 - [Hardware] - NX G5 - Cannot apply Dynamic DNS settings using IPMI UI KB 13549 - When performing disaster recovery, replication stalls over V1 IP enabled with encryption KB 13558 - NGT installation hangs at "VM Mobility" when using SentinelOne Endpoint Security KB 13573 - NX - Red LED lit on NX-G8 BigTwin platform when Node slot is emptyNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
6 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for August 2022

Below are the top knowledge base articles for the month of August 2022.KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 1113 - HDD or SSD disk troubleshooting KB 2090 - AHV host networking KB 8514 - NCC Health Check: fs_inconsistency_check KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 3827 - Alert - A130087 - Node Degraded KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 4158 - Alert - A1104 - PhysicalDiskBad KB 3786 - Alert - A1081 - CuratorScanFailure KB 4141 - Alert - A1046 - PowerSupplyDown KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 8094 - NCC Health Check: disk_status_check KB 6945 - How Upgrades Work at Nutanix KB 4519 - NCC Health Check: check_ntp KB 2463 - NCC Health Check: boot_raid_check KB 5505 - Long Term Support (LTS) and Short

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Albert Mendoza
Nutanix Employee
6 months ago
Y
yezdiWayfarer
asked in How It works

Filtering a VM Is Case Sensitive

I am passing this payload to filter a VM. It works if the VM name is an exact match (case-sensitive).  How Do I make the following filter case-insensitive ?payload = {"kind":"vm", "filter": "vm_name=={0}".format(vmName)}I tried different combination’s, but none worked.

0
Y
6 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 10, 2022

Below are new knowledge base articles published on the week of September 4-10, 2022.KB 13538 - Application-Consistent Snapshots May Fail for Windows VMs with the Oracle VSS Writer Installed KB 13581 - Nutanix Database Service | How to view/edit "Allow Remote Shell Access" policy setting for a Windows DB Server VM for configuring access to remote shellNote: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
6 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 17, 2022

Below are new knowledge base articles published on the week of September 11-17, 2022.KB 13298 - Nutanix Kubernetes Engine - Pod(s) or worker node(s) down due to out-of-memory (OOM) condition KB 13338 - 1-click/LCM Pre-check : AOS version is not compatible on at least one of the nodes in the cluster KB 13578 - LCM Bios upgrade failed leaving host in phoenix-Gen10Plus UBM3 Backplane PIC Firmware failed to flash UBM firmware behind Controller KB 13582 - ESXi lost controller PCIPassthru after upgrade to WW20.005 on NX-1175S-G8 KB 13602 - Nutanix AHV Plugin for Citrix Director does not show a chart on offline clients KB 13617 - VM migration from AHV to AHV fails opening disk with 'permission denied'Note: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
6 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 24, 2022

Below are new knowledge base articles published on the week of September 18-24, 2022.KB 12847 - LCM Pre-check: "test_allow_lcm_operations" KB 13519 - Group LDAP Authentication Failure When Group Member Attribute Is Incorrectly Configured KB 13600 - How to view the previously opened cases in the Nutanix portal account KB 13619 - SMTP - SMTP server configuration with TLS enabled fails to send emails if two factor authentication is enabled KB 13640 - Enabling the write cache policy fails for Windows VMs running on AHV platform KB 13641 - Nutanix Files - Usage calculation for Licensing KB 13658 - Enable Microservices Platform precheck fails on Prism Central after LCM upgrade to 2.5Note: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
5 months ago

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