How It works

Have questions about how the Nutanix Platform works? Looking to get started - start here!

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Albert Mendoza
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Albert Mendoza
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New KB Articles Published on Week Ending July 22, 2023

Below are new knowledge base articles published on the week of July 16-22, 2023.KB 14262 - Alert - A200614 - FNSVersionMisMatch KB 14552 - P...
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Albert Mendoza
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Albert Mendoza
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Top KB Articles for June 2023

Below are the top knowledge base articles for the month of June 2023.KB 1540 - AOS Only - What to do when /home partition or /home/nutanix d...
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Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...
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Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending March 19, 2022

Below are new knowledge base articles published on the week of March 13-19, 2022.KB 12102 - NCC Health Check: power_supply_issues_check KB 12508 - Nutanix Cloud Clusters (NC2) on AWS - Hibernating slowness when a CVM is unresponsive KB 12733 - Nutanix cluster nodes belonging to different vSphere clusters KB 12812 - Failed to create an application-consistent snapshot on ESXi with VssSyncStart operation failed: iDispatch error #8723 (0x80042413) KB 12843 - How to view All support cases in the Nutanix portal account KB 12867 - Karbon / CSI: Error while trying to create a pod that uses a PVC bound to Nutanix Files KB 12886 - How to change Prism Central (PC) cluster nameNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending December 25, 2021

Below are new knowledge base articles published on the week of December 19-25, 2021.KB 11129 - Alert - A150012 - OvnConnectionUnhealthy KB 12459 - CPU Thermal throttle event on G8 Multi-nodes platform with BMC 8.0.3 KB 12487 - VM operations may fail with "Invalid timezone: US/Pacific-New" error on AHV clusters after upgrading AOS to 5.15.5, 5.19.0.5, or newer KB 12507 - Disk resize fails with "Container UUID is required" error on Prism Element KB 12521 - LCM BMC 8.0.6 upgrade failure on NX-G8 platforms KB 12525 - LEAP - Restore for EC NearSync from incremental snapshots does not work in pc.2021.9.x. KB 12530 - Degraded CPU performance on hosts due to lack of power supply redundancy KB 12534 - Era - configure archive logs automatic deletionNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending March 26, 2022

Below are new knowledge base articles published on the week of March 20-26, 2022.KB 12846 - Prism Central VM dashboard does not load VMs list KB 12865 - Prism Element(PE) UI is not loading with error 'Unable to resolve <url>' issue KB 12893 - Intel Optane P4800X SSD upgrade concern with firmware E2010600 KB 12896 - CTRL+Enter keyboard shortcut on Frame KB 12915 - [LEAP] Planned Failover doesn't restore VM on recovery site after it gets deleted on source if Network Segmentation for Backplane is enabledNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending January 1, 2022

Below are new knowledge base articles published on the week of December 26, 2021-January 1, 2022.KB 12559 - Clusters not listed when creating a Subnet in Prism Central after upgrade to 2021.9Note: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for December 2021

Below are the top knowledge base articles for the month of December 2021.KB 7503 - NX Hardware [Memory] – G6, G7 platforms - DIMM Error handling and replacement policy KB 3827 - Alert - A130087 - Node Degraded KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 1113 - HDD or SSD disk troubleshooting KB 4158 - Alert - A1104 - PhysicalDiskBad KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 2090 - AHV host networking KB 12415 - LCM: Not fetching available versions for module: Lenovo Intel NIC Firmware' while fetching available versions. KB 4141 - Alert - A1046 - PowerSupplyDown KB 4409 - LCM: (Life Cycle Manager) Troubleshooting Guide KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 4272 - Alert - A6516 - Average CPU load on Controller VM is critically high KB 10919 - Logrotate does not rotate ikat logs KB 3786 - Alert - A1081 - Curator

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for March 2022

Below are the top knowledge base articles for the month of March 2022.KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 3827 - Alert - A130087 - Node Degraded KB 1113 - HDD or SSD disk troubleshooting KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 4409 - LCM: (Life Cycle Manager) Troubleshooting Guide KB 2090 - AHV host networking KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 4158 - Alert - A1104 - PhysicalDiskBad KB 4519 - NCC Health Check: check_ntp KB 2473 - NCC Health Check: cvm_memory_usage_check KB 4141 - Alert - A1046 - PowerSupplyDown KB 4272 - Alert - A6516 - Average CPU load on Controller VM is critically high KB 6945 - How Upgrades Work at Nutanix KB 11663 - Unable to launch Prism Element from Prism Central due to missing "PrismUI.tar.gz" file after upgrade KB 3741 - Nutanix Guest Tools Troubleshooting Guide KB 8094 - NCC Health Check: disk_

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Albert Mendoza
Nutanix Employee
1 year ago
J
Nutanix Employee
Jason HendrenNutanix Employee
posted in How It works

New Feature - IPMI HTML5 ISO Mounting - G6 and G7 Platforms - BMC 7.11

Sometimes you have to mount an ISO, and historically, the only methods to achieve this on G6 and G7 platforms were:  1) by using the IPMI Java console or 2) by mounting the ISO directly from a CVM (KB-4616) With BMC 7.11, we have an added option to mount the ISO directly from the HTML5 IPMI console.  For more details, please check out BMC 7.11 release notes and upgrade today for this and many more new features and security enhancements!

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Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending April 2, 2022

Below are new knowledge base articles published on the week of March 27-April 2, 2022.KB 12908 - Cluster Service ['uhura'] Restarting Frequently KB 12935 - File Analytics Upgrade Fails due to port(22) block between CVM and FAVMNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
A
AlgonAdventurer
asked in How It works

Windows guest failover clusters and Async replication

HiI'm hoping someone has a similar setup.  I originally posted this question a month or so ago but the answer I received isn't correct.  The post has been marked as solved so I'm unable to reply hence why I'm opening a new one.  I think  there was a misunderstanding  with my  described setup in the previous post so I've tried to make it clearer here.  This is tricky to explain without diagrams so I appreciate this may be difficult to provide a valid answer and I may not get a response.Our SetupWe have a 2 sites connected by fast links with one Nutanix cluster at each site (16 nodes in each Nutanix cluster).  These two Nutanix clusters make up 1 stretched ESXi cluster hosting mainly Window servers.  We then use Metro availability to replicate between these sites\Nutanix clusters.So in short - One ESXI cluster that's stretched across two sites and we use Nutanix Metro to synchronously replicate.On this environment we host a number of VM guest failover SQL clusters (2 nodes in each cluste

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1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending January 8, 2022

Below are new knowledge base articles published on the week of January 2-8, 2022.KB 12554 - Enabling RSS VirtIO-Net Multi-Queue for Objects VMs KB 12557 - Third Party Backup Software restore operation fails mounting repository KB 12565 - Replication failing with "Metadata for vblock XX is unchanged - yet we got an extent read error earlier KB 12583 - NGT installation fails if no "xz" installed on certain Linux OSs KB 12586 - 'Unable to locate volume group' alert raised while performing AOS upgrade to 6.0.1 and higherNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending April 9, 2022

Below are new knowledge base articles published on the week of April 3-9, 2022.KB 8342 - Nutanix Files - Alert - A160085-File Server Manager upgrade Failure KB 12731 - Alert - A160148 - FileServerPartialNetworkState KB 12957 - Prims Central manual deployment error during cluster creation script <ERROR:root:Failed to execute action create. Error([Errno 2] No such file or directory> KB 12960 - Nutanix Files: Exceeding the max number of concurrent sessions 1000 KB 12970 - Enabling Prism support of obsolete encryption algorithms for older Windows OSsNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending January 15, 2022

Below are new knowledge base articles published on the week of January 9-15, 2022.KB 12564 - Mine Dashboard missing after AOS upgrade to 5.20.2 or later KB 12566 - Recovery Plan and cross-cluster migration does not list more than 500 subnets/networks KB 12606 - Modifying the network used by Objects internal services KB 12609 - Network connectivity issues in Windows Server 2022 VMs running on AHV KB 12615 - Karbon 2.3 | Nodes/Worker page timeouts when loading node poolsNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending January 29, 2022

Below are new knowledge base articles published on the week of January 23-29, 2022.KB 11244 - NCC Health Check: stale_app_consistent_snapshot_metadata_chunks_check KB 12563 - Changes in application consistent snaphots for Nutanix workloads KB 12623 - VM Network creation on AHV indicates "VLAN identifier has to be unique within managed (or unmanaged) networks on one Virtual Switch" KB 12649 - Unable to discover nodes with Foundation java applet KB 12666 - ERA - MSSQL Database Provision Best Practices CustomisationNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for January 2022

Below are the top knowledge base articles for the month of January 2022.KB 7503 - NX Hardware [Memory] – G6, G7 platforms - DIMM Error handling and replacement policy KB 1113 - HDD or SSD disk troubleshooting KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 3827 - Alert - A130087 - Node Degraded KB 4158 - Alert - A1104 - PhysicalDiskBad KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 4272 - Alert - A6516 - Average CPU load on Controller VM is critically high KB 2090 - AHV host networking KB 4409 - LCM: (Life Cycle Manager) Troubleshooting Guide KB 4141 - Alert - A1046 - PowerSupplyDown KB 4519 - NCC Health Check: check_ntp KB 3786 - Alert - A1081 - CuratorScanFailure KB 6945 - How Upgrades Work at Nutanix KB 10919 - Logrotate does not rotate ikat logs KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 2480 - NCC Health Check: nic_li

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending February 5, 2022

Below are new knowledge base articles published on the week of January 30-February 5, 2022.KB 12077 - Alert - A130039 - UnqualifiedDisk KB 12248 - Cluster conversion validation failing because of absence of AHV installer image KB 12531 - Era - Alert "Driver exceeded the timeout value of 70 minutes for the execution of the operation" KB 12612 - Managing storage container in Prism Central fails with "Forbidden" error KB 12642 - Zero-Touch Hardware Dispatches KB 12671 - How to enable multi NIC feature for Mongodb in ERA 2.4 KB 12673 - How to enable and disable ERA services KB 12675 - Cannot modify cluster parameters via Cluster Details UI if Cluster Timezone is invalid KB 12677 - DR - Cerebro service may enter a crash loop due to retrieval of snapshots on a Cluster with AOS version 6.0 and higher from a cluster with AOS version below 6.0. KB 12681 - Maximum Node count for Nutanix clusters KB 12682 - Alert - Nutanix Cloud Clusters - AWS - Cluster Creation Failed due to shared subnets KB 12

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending February 12, 2022

Below are new knowledge base articles published on the week of February 6-12, 2022.KB 12655 - AHV "firstboot" script fails with "could not find any uplinks to foundation" due to NIC auto-negotiation taking too long KB 12714 - Nutanix Files: NFS write errors due to duplicate hostnames KB 12724 - ERA - Unable to authorise an existing database server for clone operation in Era KB 12727 - Enabling RDMA fails because cpuidle states do not match. Error message "Failed to verify that states are disabled on host" KB 12730 - New To Nutanix - Educational Resources KB 12732 - Nutanix Files: How to create a TLD wtih a dedicated Volume Group KB 12737 - Nutanix Files: CVE-2021-44142 does not impact Nutanix FilesNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending February 19, 2022

Below are new knowledge base articles published on the week of February 13-19, 2022.KB 10581 - How to update email address for the Nutanix Portal access KB 12044 - NCC Health Check: fanout_secure_port_connection_pe_to_pc_check KB 12745 - Nutanix Files - Files scale out fails with "FM Files Scale Up Task Failed at: Create platform memory hot scaleup task." KB 12747 - Failed To Snapshot Entities Alert due to stale cached vm information KB 12754 - LCM: BIOS-Redfish update fails with "Failed to update BIOS. Status: 200" KB 12755 - Nutanix Move - Migration task is stuck at "In queue for Memory"Note: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending February 26, 2022

Below are new knowledge base articles published on the week of February 20-26, 2022.KB 10560 - Alert - A 130351 - VolumeGroupProtectionFailed KB 10571 - Alert - A130349 - ConsistencyGroupVmConflicts KB 10572 - Alert - A130350 - ConsistencyGroupVgConflicts KB 10573 - Alert - 130352 - VolumeGroupProtectionMightFailPostRecovery KB 10754 - Alert - A130355 - VolumeGroupRecoveryPointReplicationFailed KB 11308 - Alert - A130357 - VolumeGroupProtectionFailedOnPC KB 11413 - Alert - A130358 - ConsistencyGroupWithStaleEntities KB 11744 - Alert - A130361 - PartialVolumeGroupRecoveryPoint KB 11745 - Alert - A130362 - VolumeGroupReplicationTimeExceedsRpo KB 12676 - Cloud Connect: Replicating snapshots from Cloud CVM to local On-prem cluster may fail and cerebro may enter crash loop KB 12767 - Windows VM may fail to boot with INACCESSIBLE_BOOT_DEVICE (0x7B) error if MPIO is configured KB 12773 - The Waste Electrical and Electronic Equipment Directive (WEEE) handlingNote: You may need to log in to the

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for November 2021

Below are the top knowledge base articles for the month of November 2021.KB 7503 - NX Hardware [Memory] – G6, G7 platforms - DIMM Error handling and replacement policy KB 1540 - [AOS Only] What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 4409 - LCM: (Life Cycle Manager) Troubleshooting Guide KB 6153 - NCC Health Check: default_password_check and pc_default_password_check KB 3827 - Alert - A130087 - Node Degraded KB 1113 - HDD or SSD disk troubleshooting KB 4158 - Alert - A1104 - PhysicalDiskBad KB 2090 - AHV host networking KB 2473 - NCC Health Check: cvm_memory_usage_check KB 4519 - NCC Health Check: check_ntp KB 10919 - Logrotate does not rotate ikat logs KB 12257 - CVM or PC VM may exceed the thread count limit on the cluster, resulting in services crashing or connection to PE or PC failing with "Server is not reachable" KB 10908 - CVM in a boot loop after a reboot or an upgrade KB 4141 - Alert - A1046 - PowerSupplyDown KB 2463 - NCC Hea

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending March 5, 2022

Below are new knowledge base articles published on the week of February 27-March 5, 2022.KB 10834 - Alert - A130348 - VmInPausedState KB 12394 - Exit Maintenance mode error "Client does not have maintenance authority over host" KB 12631 - Set vpxd.stats.maxQueryMetrics in vCenter to get all cluster metrics KB 12776 - NX Hardware: Node hung at DXE--BIOS PCI Bus Enumeration KB 12789 - Era - Linux operating system pre-requisites (/tmp and /dev/shm directories) KB 12793 - Foundation - Cluster create failure for new HPE DX nodes and AHV hypervisor KB 12795 - Windows VSS snapshot failed with VSS shadow copy Service error: The security ID structure is invalid KB 12809 - Support during a critical upcoming upgrade/maintenanceNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
R
Nutanix Employee
raajiNutanix Employee
posted in How It works

Disaster Recovery to Another On-Prem Site or within the Same On-Prem Site (Leap)

 Leap protects your guest VMs and orchestrates their disaster recovery (DR) to other Nutanix clusters when events causing service disruption occur at the primary availability zone (site). For protection of your guest VMs, protection policies with Asynchronous, NearSync, or Synchronous replication schedules generate and replicate recovery points to other on-prem availability zones (sites). Recovery plans orchestrate DR from the replicated recovery points to other Nutanix clusters at the same or different on-prem sites.Protection policies create a recovery point—and set its expiry time—in every iteration of the specified time period (RPO). For example, the policy creates a recovery point every 1 hour for an RPO schedule of 1 hour. The recovery point expires at its designated expiry time based on the retention policy. If there is a prolonged outage at a site, the Nutanix cluster retains the last recovery point to ensure you do not lose all the recovery points. For NearSync replication (li

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R
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending December 11, 2021

Below are new knowledge base articles published on the week of December 5-11, 2021.KB 11619 - General troubleshooting knowledge base article KB 12427 - [Karbon] Nutanix Docker Volume plugin unavailable after a power outage KB 12433 - VMs do not automatically restart if an AHV host crashed while entering maintenance mode KB 12436 - HPDX Icelake Gen 10 Plus platforms need foundation 5.1.1 for imaging KB 12449 - AHV hosts can't connect to OVN controller after forcefully unregistering PE from an existing PC and adding it to a new PCNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending March 12, 2022

Below are new knowledge base articles published on the week of March 6-12, 2022.KB 12603 - How to update hosting Prism Element and Prism Central details post Re-IP procedure KB 12651 - Login to PC UI fails with "Server is not reachable" KB 12717 - VIP (Virtual IP) and Prism Gateway (PGW) may become unavailable for maximum 30 minutes when Prism leader node is rebooted or removed from the cluster with 8-core nodes KB 12790 - ESXi - nutanix_nfs_plugin - Established VAAI session with NFS server 192.168.5.2 datastore KB 12800 - Era - Log Catchup activity fails after restore operations on PostgreSQL DBs KB 12820 - Alert - A1120 - CuratorJobRunningTooLong KB 12822 - OVS process on AHV can consume a lot of CPU in certain conditions KB 12833 - Flow Microsegmentation - Service Chain Integration KB 12840 - Nutanix Files :-Share Creation failures may lead to existing volume group(s) deletionNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
R
Nutanix Employee
raajiNutanix Employee
posted in How It works

Fixing Imaging Issues

 When imaging fails for one or more nodes in the cluster, the progress bar turns red and a red check appears next to the hypervisor address field for any node that was not imaged successfully. Possible reasons for a failure include the following: A type of failure was detected. Check connectivity to the IPMI (bare-metal workflow). There are network connectivity issues such as the following: The connection is dropping intermittently. If intermittent failures persist, look for conflicting IPs. [Hyper-V only] SAMBA service is not running. If Hyper-V displays a warning that it failed to mount the install share, restart SAMBA with the command "sudo service smb restart". Foundation ran out of disk space during the hypervisor or Phoenix preparation phase. Free up some space by deleting unwanted ISO images. In addition, a Foundation crash could leave a /tmp/tmp* directory that contains a copy of an ISO image that you can unmount (if necessary) and delete. Foundation requires 9 GB

0
R
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending December 18, 2021

Below are new knowledge base articles published on the week of December 12-18, 2021.KB 10013 - Alert - A110023 - Cloud Subnet Not Found KB 11629 - NCC Health Check: recovery_plan_vm_volume_attachment_config KB 11831 - NCC Health Check: crash_dump_check KB 11983 - NCC Health Check: hyper_threading_enabled_check KB 12447 - NX-G8: Nutanix BMC and BIOS Manual Upgrade Guide KB 12457 - LCM shows 'Hardware Entities' update as available even after updating it via LCM however the update option is greyed out KB 12462 - Getting "This API is not supported on Prism Central" error when trying to update Virtual Switch (vs0) configuration via Prism web console KB 12482 - MSP/Objects CVE-2021-44228 Advisory KB 12483 - Karbon CVE-2021-44228 Advisory KB 12484 - Nutanix Mine CVE-2021-44228 Advisory KB 12489 - Prism does not load Remote Site settings after removing a network from PE KB 12491 - Security mitigation for Apache log4j2 vulnerability on Witness VM 6.x (CVE-2021-44228) KB 12499 - Files Analytics

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Albert Mendoza
Nutanix Employee
1 year ago

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