How It works

Have questions about how the Nutanix Platform works? Looking to get started - start here!

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Albert Mendoza
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Albert Mendoza
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Top KB Articles for October 2022

Below are the top knowledge base articles for the month of October 2022.KB 1540 - [AOS Only] What to do when /home partition or /home/nutani...
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Albert Mendoza
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Albert Mendoza
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New KB Articles Published on Week Ending October 29, 2022

Below are new knowledge base articles published on the week of October 23-29, 2022.KB 13136 - NCC Health Check: microservice_infrastructure_...
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Alona
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Alona
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Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...
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1206 Topics

HITESH0801
Nutanix Employee
HITESH0801Nutanix Employee
posted in How It works

NCC Series | time_drift_check between CVM

NTP or Network Time Protocol is an integral component for any infrastructure as it allows for accurate timestamps of events across the environment. Whether it is relied on for monitoring, troubleshooting or services and applications operations – NTP source is one of the key components of modern IT infrastructure.it helps different systems to be in sync with each other.   Controller Virtual Machines (CVMs) are the backbone of Nutanix Hyper-converged Infrastructure. It is important for all the CVMs in the cluster to be in sync with each other. The CVMs use NTP to sync time between themselves within the cluster by after electing one of the CVMs as an NTP leader, even when an external NTP server is not configured, not available or not being used by design.    Is there a check which validates time sync between the CVMs?  The NCC health check cvm_time_drift_check verifies the time differences between CVMs (Controller VMs).    Why is it important for the CVMs to be in time- sync with each oth

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HITESH0801
Nutanix Employee
2 years ago
HITESH0801
Nutanix Employee
HITESH0801Nutanix Employee
posted in How It works

How much resources do CVMs need?

The Nutanix CVM is what runs the Nutanix software and serves all of the I/O operations to the hypervisor and all VMs running on that host hence it is of crucial importance to configure CMVs with the right amount of resources. The RAM and CPU allocation of the CVM both depend on the model of the nodes, the storage capacity of the cluster and the features used in the cluster. Each environment is unique in a way and each and every single one is dynamic by nature. Features are turned on and off, nodes upgrade, storage added. The following guide helps us to understand the memory requirement of the CVM for different models and features. The next time you are planning to add a feature or upgrade hardware in the cluster look at the minimum requirements to make sure that the cluster performance is not affected. After all there are very few things more satisfying than a smooth maintenance window. Acropolis Advance Administration Guide: CVM Memory Requirement Prism Web Console Guide v5.16: Increa

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HITESH0801
Nutanix Employee
2 years ago
K
Nutanix Employee
kenNutanix Employee
posted in How It works

Nutanix AOS 5.15 (LTS) now Available

On 31st March 2020 we made available our latest Long Term Support (LTS) release of AOS, version 5.15. This LTS release builds upon a mature and proven AOS codebase which customers have already been running successfully in their production environments.   End of Support Life (EOSL) and Release Information: AOS 5.15 is a Long Term Support (LTS) Release: Information on AOS Long Term Support (LTS) and Short Term Support (STS) Releases, please see KB 5505 or the Support policies page Please refer to the AOS EOL Schedule for release details If you are on an EOSL release, please plan on moving to one of the following to avoid disruption in support: AOS 5.15 (LTS) or a supported LTS release AOS 5.16 (STS) or a supported STS release for rapid adoption of new features mentioned in the release notes   Hardware Compatibility List (HCL) for Approved Platforms and EOL: Information on the Hardware Compatibility Guidelines and EOL can be found on the Support policies page Please refer to

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K
Nutanix Employee
2 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending April 4, 2020

Below are new knowledge base articles published on the week of March 29-April 4, 2020. KB 9119 - Alert A1159 "Flash Mode Usage Limit Exceeded" is not being raised KB 9123 - Alert - A160050 - FileServerConfigureNameServicesFailed KB 9130 - Clicking Source Entity = Container or Disk in an Alert/Event/Task will error out: "Storage Container or Disk with id '<UUID> ' was not found" KB 9131 - Prism Central (PC) 1-click deployment fails on Prism Element (PE) cluster version prior to 5.10.10, 5.11.2, 5.16 and 5.17 KB 9135 - Nutanix Move: "DuplicateName" for ESXi to ESXi Moves on the same vCenter KB 9147 - Migrating CentOS/RHEL 5.11 VM by Move KB 9160 - Nutanix Support Organization response to COVID-19 KB 9163 - Kubernetes pod fails to mount a volume that is internally-attached to a VM KB 9169 - Era Registration Fails due to multiple IP Addresses KB 9173 - LCM Failure: The following entities cannot be updated as they are disabled KB 9178 - ESXi 6.7U3 Upgrade on PRIMEFLEX Using 1-Click Wi

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Albert Mendoza
Nutanix Employee
2 years ago
E
einoWayfarer
asked in How It works

Creating snapshots / recovery points

Hi! I’m trying to find a way to create automatically expiring snapshots via API. I know I can use v2 api to create normal snapshots, and with Playbooks I can create snaphots which have an expiry time. Is there a way to create recovery points (on-demand) or run playbooks via API? Thanks!  

3
AnishWalia20
Nutanix Employee
2 years ago
Jubran
Nutanix Employee
JubranNutanix Employee
posted in How It works

Password reset for CVM, AHV & Prism.

When it comes to administering the Nutanix cluster, it's very important to control permissions and to restrict access to critical components such as CVMs, AHV hosts and the Prism UI. Any user that has write access to these components can make drastic changes to the Nutanix environment and thus to your organization’s production/testing environment. Here is how to reset the password for each of the components above: AHV | Root account password reset check out KB-7068 Reset Web Console or nCLI Password check out KB-1200 To recover CVM Password Through the Prism Web Console check out KB-2233

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Jubran
Nutanix Employee
2 years ago
M
Marvin MitschulatScout
asked in How It works

Report for dedicated VM usage in cluster

Hello community, Maybe one of you can assist me for a report of cluster usage. I need a report which gives me the usage of all VMs in a cluster. But I need this information for every VM separated. In the analysis page I can only create a chart for on VM and with over 600 VM this take a long time... I need for a time span of the last 3 month the following information of the VMs IOPS (min,max, avg) RAM (min,max,avg) CPU (min,max,avg) Is it possible with the analysis page or with an cli command ?

2
Alona
Nutanix Employee
2 years ago
S
sakkuntyoVoyager
asked in How It works

How do get Login Session for Nutanix Element(Prism)?

I want to get login session information like vSphere. ```powerCLI $SessionManager = Get-View Serviceinstance.Content.SessionManager $SessionManager.SessionList ``` Can the same be done for Nutanix?

1
Neel Kotak
Nutanix Employee
2 years ago
Shaurya
Nutanix Employee
ShauryaNutanix Employee
posted in How It works

Moving VM between containers within the same cluster | AHV

Nutanix recommends that you use a single container in an AHV cluster to simplify VM and image management. What if you still have to have more than one container and wish to split existing VMs between the containers?  For example, you created a container named Production and want to move all production VMs to that container.   Since currently there is no Storage vMotion equivalent available to move VMs between containers, what we do as a workaround is that we create images from the vdisk and then use these images to deploy new VMs and selecting the desired container.   A general overview of the process looks this: Find the VM disk files. Power off the VM. Create images from the files found in step 1 using acli. Create a new VM using acli or using Prism UI. Use the image created in Step 3 as a source for the disk. Power on the VM and check if everything is working fine. You can delete the old VM or the image if required.   To have a detailed look at the steps and the commands i

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Shaurya
Nutanix Employee
2 years ago
JeremyJ
Nutanix Employee
JeremyJNutanix Employee
posted in How It works

How to unregister a cluster from Prism Central

There are various scenarios in which you may need to unregister a cluster from PC, and it is important to do it correctly.  Whether you are decommissioning a Prism Element (PE) cluster which was registered to Prism Central (PC), or you already have decommissioned a cluster but it is still linked to a PC, or you have a cluster that is registered with one PC instance but would like to re-register it with a different PC instance for the benefit of localized management or to configure availability groups using Leap. All    What does "correctly" look like? Done properly, unregistration of a cluster from PC involves a remove-from-multicluster step followed by clean-up of associated metadata. This metadata clean-up must be allowed to complete prior to attempting to re-register the cluster to a PC, otherwise, registration could be blocked.   How to do it? There is no GUI method to unregister a cluster from Prism Central, so the process requires SSH access to the PC VM as well as to a CVM of th

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JeremyJ
Nutanix Employee
2 years ago
C
CarlosRPathfinder
asked in How It works

AHV Active-Backup - Last Ethernet Failover

Our hosts network ports are currently configured as Active-Backup bonds. I can determine which Ethernet port is currently active, which Ethernet port is on standby, and I can issue a command to failover the port. I would like to know if there is a command which can be run from the AHV which outputs the time and date-stamps of the last Host Ethernet port failover. 

1
AntonioG
Nutanix Employee
2 years ago
J
JasonStenack
asked in How It works

PowerShell Cmdlets Update?

Are there ANY plans to expand on the PowerShell cmdlets at all, specifically for getting host info? They’re pretty bare bones. I don’t even know the last time the cmdlets were updated/expanded. It seems to me Nutanix regrets making them and hopes they will quietly die. I have relied heavily on PowerShell to keep tabs on a very large Nutanix environment running Nutanix on both AHV and ESXi. I’m talking 700+ nodes. The ESXi clusters are no problem getting the info from because I use VMware’s PowerCLI to supplement the lack of data I can get with Nutanix Cmdlets, but the AHV clusters are another story since I don’t have PowerCLI to fall back on. Can we at least get a cmdlet that will allow us to use PowerShell to initiate ncli or acli commands, like VMware does with the “Get-EsxCLI” cmdlet. That would be very helpful.

20
T
Nutanix Employee
2 years ago
Jubran
Nutanix Employee
JubranNutanix Employee
posted in How It works

Life Cycle Management (LCM)

What is LCM? The Life Cycle Manager (LCM) tracks software and firmware versions of all entities in the cluster, integrated both on Prism Element and Prism Central. LCM Structure: LCM consists of a framework and a set of modules for inventory and update. LCM supports software updates for all platforms that use Nutanix software. LCM supports firmware updates for a specific platforms. From Prism Element you can use LCM to update AHV, NCC, Foundation, BIOS, BMC, DATA Drives, HBA Controllers, SATADOMs and M.2 Drives (G6 and later). From Prism Central, you can update Calm, Epsilon, Karbon, and Objects.   When you run a firmware upgrade on multiple nodes, the LCM updates one node at a time to prevent any down time in your cluster. Before the upgrade starts, all the VMs on that node are migrated to another host and the node enters maintenance mode. Always make sure that your cluster can tolerate a node failure by having the data resiliency status as “OK” in Prism Element.   For more informati

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Jubran
Nutanix Employee
2 years ago
C
cviernes-59806Voyager
asked in How It works

Does AHV support Automatic Site Failover or supports Metro Witness?

I have read that it is only supported using ESXI. If so, what are the other ways to automate the failover.

3
JeremyJ
Nutanix Employee
2 years ago
M
Mohamed_ali_gWayfarer
asked in How It works

IPMI port / Shared IPMI port

Hello All, i have a question want to explain  what’s the differents between IPMI port and SHARED IMPI? if there are any business or technical cases to choose between them ?    thank you,

1
Alona
Nutanix Employee
2 years ago
Jubran
Nutanix Employee
JubranNutanix Employee
posted in How It works

Nutanix Guest Tools

What is Nutanix Guest Tool (NGT)? Nutanix Guest Tools (NGT) is a software based in-guest agent framework which enables advanced VM management functionality through the Nutanix Platform. The solution is composed of the NGT installer which is installed on the VMs and the Guest Tools Framework which is used for coordination between the agent and Nutanix platform. The NGT installer contains the following components: Guest Agent Service Self-service Restore (SSR) aka File-level Restore (FLR) CLI VM Mobility Drivers (VirtIO drivers for AHV) VSS Agent and Hardware Provider for Windows VMs App Consistent snapshot support for Linux VMs (via scripts to quiesce) This framework is composed of a few high-level components: Guest Tools Service Guest Agent The figure shows the high-level mapping of the components:    Important notes:  NGT uses TCP/IP network connectivity secured with SSL. The installation includes identifiers unique to the VM and the cluster, but you can pre-install NGT on a clone ba

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Jubran
Nutanix Employee
2 years ago
L
LeonardThngVoyager
asked in How It works

Is it okay or normal to have RX dropped packets in cluster?

Hi,I have a customer with multiple clusters running hyper-V 2016. We are noticing dropped RX packets in the clusters. There was to an extent where there was a RX dropped packets alert generated in one of the clusters. So we proceeded to upgrade the Intel NIC firmware as recommended by support, after this, we notice the alert does not happen anymore. But we still see dropped packets.Is this normal or okay for a cluster/NIC to have rx dropped packets?

1
Shaurya
Nutanix Employee
2 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for March 2020

Below are the top knowledge base articles for the month of March 2020. KB 4116 - Alert - A1187, A1188 - ECCErrorsLast1Day, ECCErrorsLast10Days KB 7503 - G6, G7 platforms with BIOS 41.002 and higher - DIMM Error handling and replacement policy KB 4141 - Alert - A1046 - PowerSupplyDown KB 1540 - What to do when /home partition or /home/nutanix directory is full KB 1113 - HDD/SSD Troubleshooting KB 4158 - Alert - A1104 - PhysicalDiskBad KB 4188 - Alert - A1050, A1008 - IPMIError KB 2090 - AHV | Host and Guest Networking KB 4519 - NCC Health Check: check_ntp KB 4409 - LCM: (LifeCycle Manager) Troubleshooting Guide KB 8792 - NCC checks: same_hypervisor_version_check, duplicate_cvm_ip_check, same_timezone_check, esx_sioc_status_check, power_supply_check, orphan_vm_snapshot_check giving ERR KB 4541 - Alert - A101055 - MetadataDiskMountedCheck KB 2486 - NCC Health Check: cvm_mtu_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 3357 - NCC Health Check: ipmi_sel_cecc_check KB 4494 - N

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Albert Mendoza
Nutanix Employee
2 years ago
TimGaray
TimGarayTrailblazer
asked in How It works

AHV VM Connect and Disconnect NIC with PowerShell

I have an AHV VM that I would like to disconnect the NIC and connect the NIC in my script.  I need it disconnected while sysprep runs and sets a static IP address then I’m good to connect the NIC again.  (Otherwise it pulls a DHCP address and replaced the hostname with the DHCP address in DNS).   I can Get-NTNXVMNIC and see the current status of the NIC but I don’t see a way to change the status (i.e. I don’t find a Set-NTNXVMNIC command).   Thanks!   -TimG

3
TimGaray
2 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending March 28, 2020

Below are new knowledge base articles published on the week of March 22-28, 2020. KB 8864 - LCM Pre-check test_hyperv_2019_support KB 8940 - LCM on HPE - SPP update compatibility matrix KB 8999 - NCC Health Check: copyupblockissue_check KB 9007 - LCM Darksite: Inventory success but fails to list the available KB versions. KB 9014 - How to Create a Mapped or Network Drive from your Sandbox to a Utility Server KB 9122 - download for AOS Bundles or any large files from Prism and Portal fails for specific customers KB 9132 - Alert - A1305 - Node is in degraded state KB 9137 - Overview of Memory related enhancements introduced in BIOS: 42.300 and BMC: 7.07 for Nutanix NX-G6 and NX-G7 systems KB 9138 - LCM on INSPUR - BIOS-BMC Compatibility matrix Note: You may need to log in to the Support Portal to view some of these articles.

1
Shaurya
Nutanix Employee
2 years ago
C
cmonardVoyager
asked in How It works

REST API - Storage Summary calculation

Dear all, I need to provide some reporting for my management. I'm using REST API & Python, to extract values. I managed to get hosts information (cpu, ram) and physical storage without any problem. Now I need to get the logical storage summary and I can't find the values via the REST Api. (same values as we get on the PRISM homepage on Storage Summary part) It's probably a calculation but I can't find the right one. May I ask you to provide me the values and calculations. Thank you for your help. Best regards Cedric

2
C
2 years ago
A
ArogarthVoyager
asked in How It works

Prism API v3 Image Upload define Storage Container

Hello, We build our vm images using packer and ansible and upload them to different endpoints. First time I uploaded the images to Prism Central using API v3 and batch processing. Prism Central deploys the image to all the cluster that are registrated. That works fine… BUT… HOW can i define the destination storage container on each cluster?? I can define placement policies etc but I cannot assign a category or policy to Storage Container. Prism Central always deploys the images to “SelfServiceContainer”. But we dont want that.

3
JeremyJ
Nutanix Employee
2 years ago
AntonioG
Nutanix Employee
AntonioGNutanix Employee
posted in How It works

Running SAS 9.4 on Nutanix

SAS is the leader in analytics and Nutanix is the leader in invisible infrastructure. Nutanix has thousands of customers and many of them already have SAS software running in their organization. They have experienced the benefits of invisible infrastructure and are moving more of their applications (including SAS) to Nutanix. It’s easy to deploy and manage SAS 9.4 and SAS Viya on Nutanix Today, SAS 9.4 helps discover insights, manage data and make analytics approachable. SAS 9.4 has been tested on Nutanix NX Models – both as a hyper-converged infrastructure (HCI), as well as using Nutanix as back-end storage only, for external hosts. Nutanix AHV clusters perform well in both scenarios. SAS software makes great demands of IT infrastructure, so you must get the design right to ensure a successful deployment. Evaluating the SAS I/O requirements accurately is pivotal. Nutanix encourages involvement of Nutanix engineers to determine the back-end service requirements as well as optimal imple

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AntonioG
Nutanix Employee
2 years ago
JeremyJ
Nutanix Employee
JeremyJNutanix Employee
posted in How It works

Scheduled power outage? Relocating cluster hardware? If you need to shut down all the nodes in your AHV cluster, here's how.

For most maintenance tasks and upgrades we can keep the cluster up and VMs running, but in some cases the whole cluster will need to be shut down. If you just need to power off a single node, a cluster of three or more nodes won’t need to stop.  To stop a single-node cluster please see the section “Shutting Down a Single-node Cluster” in the NX and SX series hardware administration guide. To stop a single node in a larger cluster see the section “Shutting Down a Node in a Cluster (AHV)”  If there's going to be a site power outage, a full network outage, or physical relocation of the whole cluster you're going to want to gracefully shut down the whole cluster. The full procedure is covered in the article Shutting Down an AHV Cluster for Maintenance or Relocation.   In summary the procedure will be as follows: Update NCC and perform a health check, then address any items of concern. Shut down all the user VMs. Stop any Nutanix Files cluster, if applicable. At this point no VMs other than

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JeremyJ
Nutanix Employee
2 years ago
Jubran
Nutanix Employee
JubranNutanix Employee
posted in How It works

CVM name check

Let’s say that you ran the health checks on your cluster and received a failure under the component “cvm_name_check”, what does it mean and how do you fix it?   The NCC health check cvm_name_check ensures that any renamed CVMs (Controller VMs) conform to the correct naming convention to avoid issues with certain operations that depend on identifying the CVM from UVMs on the same host.   The default Controller VM naming is NTNX-<block_serial>-<position-in-block>-CVM. The display name of the Controller VM must always: Start with "NTNX-"; and End with "-CVM" For more information check out: https://portal.nutanix.com/#/page/kbs/details?targetId=kA00e000000XfCMCA0   To see how to modify the hostname of the Controller VM check out: https://portal.nutanix.com/#/page/kbs/details?targetId=kA032000000TUjkCAG   You followed the naming convention and the check is still showing a failure? This might be a false-positive alert depending on your AOS, contact Nutanix support for verificatio

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Jubran
Nutanix Employee
2 years ago

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