How It works

Have questions about how the Nutanix Platform works? Looking to get started - start here!

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Albert Mendoza
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Albert Mendoza
started this topic

New KB Articles Published on Week Ending July 22, 2023

Below are new knowledge base articles published on the week of July 16-22, 2023.KB 14262 - Alert - A200614 - FNSVersionMisMatch KB 14552 - P...
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Albert Mendoza
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Albert Mendoza
started this topic

Top KB Articles for June 2023

Below are the top knowledge base articles for the month of June 2023.KB 1540 - AOS Only - What to do when /home partition or /home/nutanix d...
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Alona
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Alona
started this topic

Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...
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1300 Topics

J
JohnMSPCVoyager
asked in How It works

Cluster Down

Hello all. I have a three node nutanix cluster. Recently I noticed that the VMs were down. I tried to browse to PE but I was getting connection error. I user IMPI to see what was going on and noticed that the 3rd node was down. Boot error. I replaced the SATA DOM and reimaged. I thought I could fail and be OK with only two nodes. I have access to the two AHV and CVMs but anytime I try to see if the cvm is in maintenance mode or try to come out, I get Error:Cannot connect to Prism Gateway. This error also happens when i run cluster status. I’m not sure what to do from here. This cluster isn’t under support anymore since we moved to the cloud. Just have some old VMs that someone asked for some data.  Thanks

6
sl.farhanparkar
1 month ago
J
jssanche1975Adventurer
asked in How It works

Expand Cluster with Nodes with Higher NIC SPEED (25 GBPS)

Hello Nutanix Community,I want to ask if it's possible to expand a NUTANIX cluster of four nodes (10 GBPS nic speed each nodes) with two new servers that they run at higher nic speed ( 25 GBPS nic speed).  Could this cause some kind of latency between the CVM-to-CVM communication? Regards. 

3
Kcmount
1 month ago
K
KaptanPathfinder
asked in How It works

UAG

  Hello Friends, Is there any one can successfully import a VMware UAG to AHV?I tried importing VCenter than export it to the AHV but did not work as expected.

1
sl.farhanparkar
1 month ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending October 7, 2023

Below are new knowledge base articles published on the week of October 1-7, 2023.KB 14758 - LCM upgrade failure of Intel DCF firmware bundle from 7.0 to 9.0 KB 15174 - NCC Health Check: objects_upgrade_prechecks KB 15204 - NCC Health Check: dense_node_minimum_cvm_configuration_checks KB 15511 - Stargate restarts with fatal: Check failed: info_eg_state on clusters with AES and EC enabled KB 15547 - DR - Cerebro Service may enter a crash loop after upgrading AOS version to 6.7 KB 15557 - How to disable a discovery for a cluster (turn off auto-case creation) KB 15582 - Disable SMBv1 in Standalone Foundation VMNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 month ago
N
Nutanix userVoyager
asked in How It works

dedup for VDI

Hi,I consider enabling dedup in his VDI environment with persistent desktops but i would like to understand how that works. Desktops are running on ESX and are split on multiple datastores. At what level does the dedup apply or operates? For one specific datastore for all of them? what is the best/easiest way to monitor the storage gain? Thanks for your help

4
JeroenTielen
1 month ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 30, 2023

Below are new knowledge base articles published on the week of September 24-30, 2023.KB 15143 - Prism nCLI command with the --password option may fail by MalformedJsonException KB 15254 - HYCU using one target when advertised multiple KB 15384 - Nutanix Kubernetes Engine - NKE cluster names in cluster list is not clickable KB 15386 - Prism Central Pre-Upgrade Check: check_cmsp_enabled_pc_upgrade_compatibility KB 15412 - Flow Network Security (FNS) 4.0.0 - Migrating FNS to FNS Next-Gen KB 15479 - VDI Host Identification KB 15505 - NDB upgrade fails on the DB server due to unavailability of space on NDB-related file systems KB 15515 - Prism Central: Unable to see certain applications when RBAC role assignment is configured via user group KB 15516 - HPE DX Gen11 - One or more drives may be missing post Host reboot KB 15517 - HPE Gen11 platform - LED operation malfunctions after multiple reboots KB 15527 - File Analytics with CAC Authentication KB 15546 - LCM failed staging to env - 'Faile

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Albert Mendoza
Nutanix Employee
2 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 23, 2023

Below are new knowledge base articles published on the week of September 17-23, 2023.KB 14962 - Alert - A130390 - DecoupledVM KB 15469 - A post-procedure of reconfiguring the IP address of C-MSP enabled Prism Central VMs KB 15476 - NDB - DB provisioning on ESXi fails on the cluster with 500 VMs or more KB 15480 - Prism Element login failing with "Cookie based authentication failed and no other authentication information present in the request" KB 15487 - Storage summary widget may show "Data is not available because this cluster's version is older than current version of Prism Central." KB 15488 - Karbon-UI fails to load properly due to DNS issuesNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
2 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 16, 2023

Below are new knowledge base articles published on the week of September 10-16, 2023.KB 13754 - Pre-upgrade check: test_license_enforcement_check KB 15337 - Alert - A200338 A200339 A200340 - PeRegistrationEvents KB 15444 - Nutanix Files - Users cannot delete files and folders with long names, leading to error "The source file name(s) are larger than is supported by the file system" KB 15455 - NC2 on AWS - Cluster Protect - AHV HA disrupts LTSS/PC workflows KB 15457 - NCC inode_usage_check: The A1027 alert message shows the inode usage has exceeded 0% KB 15472 - Objects/NKE UI is unavailable post PCVM scale-outNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
2 months ago
Y
youngwoongExplorer
asked in How It works

nutanix support Level

Hello. I'm reaching out with some questions regarding technical support.I would like to inquire about the support levels L1, L2, and L3, and what level of support is required. Additionally, could you please provide information on the requirements or qualifications needed to provide support at these levels?

1
sl.farhanparkar
2 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 9, 2023

Below are new knowledge base articles published on the week of September 3-9, 2023.KB 14969 - Inconsistent NKE VM names in Prism Central UI. Karbon prefix missing in some kubernetes VMs KB 15085 - iSER enablement task may fail with the "failed to open /dev/vfio/xxx: Operation not permitted" error KB 15185 - AHV upgrade is disabled due to the "Upgrade to AHV <version> is blocked because we could not identify the hardware type" reason KB 15251 - NC2 on Azure - AHV PC Citrix Plugin GA 2023.3 KB 15343 - Alert - A400123 - DepreciationOfLegacyQuota KB 15399 - RBAC - Not able to see and perform VM tasks from duplicated system role on VMs in ESXi clusters. KB 15425 - Nutanix Files - Share is not accessible after disconnecting the connected share KB 15428 - AHV upgrade may fail with the "AHV upgrade path el7_to_el8 is not suppported" error KB 15433 - HPE - Intel NIC Firmware bundled in SPP 2023.03.x will not be upgraded using LCM. KB 15439 - Move 4.8.0 will not list inventory if the sourc

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Albert Mendoza
Nutanix Employee
2 months ago
A
AzzakaExplorer
asked in How It works

List VM templates via PrismCentral v3 API call

Morning,I am trying to list all VM templates via the v3 API call. I can see the templates in Prism, however i cannot find a way to list these via the API. BG Info: - Built a K3s server - installed Rancher via Helm - added node template - added Cloud/Nutanix Creds - specify image/template name - Create cluster = failure     Error creating machine: Error in driver during machine creation: image     rancher-template not foundI have also reached out to Rancher for some help in case it is their side that needs more info adding. Any ideas will be great.

0
A
2 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for August 2023

Below are the top knowledge base articles for the month of August 2023.KB 1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 1113 - HDD, SSD, and HBA troubleshooting KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 14088 - NCC Health Check: check_host_password_expiry KB 2090 - AHV host networking KB 3827 - Alert - A130087 - Node Degraded KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 8453 - Alert - A1044 - PathOffline KB 8514 - NCC Health Check: fs_inconsistency_check KB 6945 - How Upgrades Work at Nutanix KB 1532 - NCC Health Check: inode_usage_check KB 6153 - NCC Health Check: default_password_check, pc_default_password_check and file_server_default_password_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 4519 - NCC Health Check: check_ntp KB 4141 - Alert - A1046 - PowerSupp

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Albert Mendoza
Nutanix Employee
2 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 2, 2023

Below are new knowledge base articles published on the week of August 27-September 2, 2023.KB 15110 - LCM Pre-check: test_cisco_validate_credentials_and_setup KB 15372 - Failed to upload Foundation Platforms bundle through Windows Portable Foundation UI KB 15390 - [NX-hardware] Samsung MZQL2XXXHBLA-00A07 firmware GDC5902Q LCM update results in missing drives KB 15393 - NDB - Executing VSS command failed with error code [VSS_E_OBJECT_NOT_FOUND] KB 15396 - NGT | NGT upgrade task from NGT 3.0 (bundled with AOS 6.6) might fail for linux VMs to later versions KB 15411 - Ungraceful breakfix is not supported when cluster has at least one port with backing from NSX KB 15413 - Expand Cluster workflow does not add the new node to NSX DVS configuration KB 15416 - Dark Theme not working as intended for LCMNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
2 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending August 26, 2023

Below are new knowledge base articles published on the week of August 20-26, 2023.KB 12083 - Pre-expand cluster check - test2_3_npe_network_validation KB 14693 - SSL Certificate error when connecting to NDB via TLS/SSL based secure connection when NDB is in HA mode KB 15133 - Running Oracle datapatch manually when NDB throws warning "datapatch failed" during patching KB 15149 - Nutanix Central-Prism Central API Call Issues KB 15198 - Protection polices - Updates not possible KB 15244 - Stargate service will be in a crash loop on ESXi with SPDK enabled clusters KB 15250 - Application Consistent snapshot fail due to outdated NGT version KB 15278 - Stargate FATAL due to RSS limit exceeded on AOS 6.7 KB 15295 - Nutanix Kubernetes Engine development deployment failed due to the etcd VM unable to obtain a IP address. KB 15346 - LCM ESXi upgrade requires a json file and does not allow upgrading with md5 checksum KB 15356 - Performance benchmarking with dd on Nutanix and its limitationsNote: Y

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Albert Mendoza
Nutanix Employee
3 months ago
M
Mohid SiddiqiVoyager
asked in How It works

Nutanix API V3 FiQL Filtering

I’m looking for more details regarding the use of the “filter” attribute and getting a list of HOSTS under a spceific cluster.I have tried making the call using the following data but it returns the hosts for all the clusters instead of the specified one{  "kind": "host",  "filter": “cluster=in=randomplaceholderclusterid",  "length": 1,  "offset": 0}Any help on this would be appreciated. Also, is there additional documentation on the FIQL filtering options in the REST api? Hoping for a quick response,Thanks!

0
M
3 months ago
A
andreaallowayVoyager
asked in How It works

Nutanix Rest API v3 FIQL Filtering

I’m looking for more details regarding the use of the “filter” attribute and getting a list of VMs.https://www.nutanix.dev/reference/prism_central/v3/api/vms/postvmslist/  I've been able to filter down VMs returned using the filter = “vm_name==my-vm-name” in my Rest API quiries but I was looking for some more examples.In particular it would be great if I could find VMs by IP address or MAC address to try and hunt down VMs without doing a full VM list query.Is there additional documentation on the FIQL filtering options in the REST api?

11
M
3 months ago
H
H.ElzamzamiExplorer
asked in How It works

Merging duplicated Nutanix Account

After I create my personal Nutanix account, I tried to create my Partner account with the same information, now I have duplicated accounts I want to merge it.

1
aluciani
3 months ago
J
jonesliuWayfarer
asked in How It works

Answer of question which stop cluster "Y" or "I agree"

Which version support answer the question “Y” to  ./cluster/bin/cluster stopWhich version support answer the question “I agree” to  ./cluster/bin/cluster stopI was putting “Y” answer for Nutanix version 5, but it changed with 6 version and I started to add “I agree”.Is there any standard for them? Which version work with answer “Y” and “I agree”.

1
sl.farhanparkar
3 months ago
J
JayakumarTrailblazer
posted in How It works

unable to discover the nodes

Unable to discover the nodes( lenovo) using foundation java appalet. configred IPMI and connected the ports in 1G switch and data port in the 10G switch. We are trying to discover from the VM which is connected on the same 10G switch where the Nutanix nodes are connected. anything missing here ?

2
Moustafa Hindawi
3 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending August 19, 2023

Below are new knowledge base articles published on the week of August 13-19, 2023.KB 14668 - LCM: Foundation Platform upgrade fails with "Package Version (x.x.x) is not higher than currently installed version (x.x.x)" KB 15148 - Nutanix Central-Prism Central Registration Failure KB 15311 - How to open a Nutanix Support case with the cluster UUID or the software serial number KB 15322 - [ LCM ] Direct upload upgrade of AOS failing with "Target version is lower than current version" KB 15335 - Move | Linux VM fails to boot after Migration using Move due to incorrect disk mappingsNote: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
3 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending August 12, 2023

Below are new knowledge base articles published on the week of August 6-12, 2023.KB 14316 - Enabling CMSP fails with error "Failure in operation 'Deploy MSP platform', error Failed to get C-MSP status" KB 15235 - CIFS fileshare mount using AD credentials with special characters may fail KB 15256 - NC2 on AWS - Cluster Protect users must update cloud formation before protecting the cluster KB 15260 - Logon via Identity provider fails with ERR-500 when MFA license expires KB 15281 - Multiple Samsung PM883a SSDs failure may be observed on Dell platform KB 15283 - NDB | Fresh deployment of NDB Version 2.5.2.1 results in API and Agent VMs booting with an older version of Kernel KB 15293 - DELL server firmware upgrade stuck on reboot with message for to Press "F1 to continue and Retry Boot Order"Note: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
3 months ago
G
godhandWayfarer
asked in How It works

Unable to retrieve framework status: Error: Gateway Timeout

Hello Community,My Nutanix Cluster cannot connect to LCM Framework. Unable to retrieve framework status: Error: Gateway Timeout. Has anyone had the same problem before? Thank you.Unable to retrieve framework status: Error: Gateway TimeoutCluster detail: 4 Node Cluster2 Compute 2 Storage Using Proxy AHV el7.nutanix.20220304.392 AOS 6.5.3.6 NCC 4.6.4 LCM Version 2.6.1

1
sl.farhanparkar
3 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending August 5, 2023

Below are new knowledge base articles published on the week of July 30-August 5, 2023.KB 15089 - CVM reboots with "NMI watchdog: BUG: soft lockup" on G9 nodes running ESXi 7.0U3L or 7.0U3M KB 15141 - Nutanix Central - Prism Central Troubleshooting KB 15219 - Cluster list in database instance create and clone from time machine task is failing for NDB AD users KB 15231 - Protection domain migration window is stuck on "Loading" when Prism element is launched via Prism central KB 15243 - Enabling Reserve Rebuild Capacity fails with error "Сluster <UUID> is not fully upgraded to a version that can support reserving rebuild space. Current version is 110, need 760" KB 15248 - Lenovo HX6xx V3 - Foundation failure during cluster creationNote: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
3 months ago
T
Tiago SantiagoPathfinder
asked in How It works

Is there the possibility of direct access to the OVA files generated in the tool?

We know that there is a tool to export a VM in OVA format, and with that, it is available for download in the tool's dashboard. But I need to export many VMs at once and move these OVA files to a location with available storage on my local network. Is there a possibility to access the location (within Nutanix) where these OVA files are stored to copy them all in a single action?Regards, Tiago Santiago

1
sl.farhanparkar
3 months ago
L
LinKanTrailblazer
asked in How It works

Questions for RF

I have some questions about RF. Support we have a 5 node RF:2 cluster with ESXi virutalization tech. We want to let 2 VMs are only running on 2 nodes(Use affinity rule).My questions: For my understanding, there will be one local copy on these 2 nodes. And because of the design, VMs could contact local CVMs to access local copy. So the performance is good. But if this node is down, the remote copy may be in another 3 nodes. Will the performance become worse because we lost the access the path to access local copy?Thank you very much!

1
sl.farhanparkar
4 months ago

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