Topics started by Albert Mendoza

289 Topics

Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for November 2019

Below are the top knowledge base articles for the month of November 2019. KB 4141 - Alert - A1046 - PowerSupplyDown KB 4116 - Alert - A1187, A1188 - ECCErrorsLast1Day, ECCErrorsLast10Days KB 1540 - What to do when /home partition or /home/nutanix directory is full KB 7503 - G6, G7 platforms with BIOS 41.002 -DIMM Error handling and replacement policy KB 4409 - LCM: (LifeCycle Manager) Troubleshooting Guide KB 1113 - HDD/SSD Troubleshooting KB 4541 - Alert - A101055 - MetadataDiskMountedCheck KB 4158 - Alert - A1104 - PhysicalDiskBad KB 2090 - AHV | Host and Guest Networking KB 4519 - NCC Health Check: check_ntp KB 1888 - NCC Health Check: storage_container_mount_check KB 4188 - Alert - A1050, A1008 - IPMIError KB 1507 - Alert IPMI IP address on Controller VM was updated to ... without following the Nutanix IP Reconfiguration procedure, can be misleading KB 4273 - NCC Health Check: aged_third_party_backup_snapshot_check KB 3523 - How to create a Phoenix ISO or AHV ISO from a CVM or Foun

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 30, 2019

Below are new knowledge base articles published on the week of November 24-30, 2019. KB 8302 - Pre-Upgrade Check : test_is_hyperv_nos_upgrade_supported KB 8303 - Pre-Upgrade Check : test_if_cau_update_is_running KB 8499 - Security - Nutanix definitions for most common STIGs KB 8555 - Launching a blueprint by using the simple_launch API fails after Prism Central is upgraded to 5.11 KB 8616 - "Restore" screen under ASYNC DR is misaligned if entity have long name KB 8618 - PD: Trying to to 'deactivate-and-destroy-vms' operation got error 'Error: Unexpected application error kInvalidAction raised' KB 8619 - Genesis may not start with error 'Received multiple ips for interface bound to ExternalSwitch' KB 8621 - Alert - A400101 - NucalmServiceDown KB 8622 - Alert - A400102 - EpsilonServiceDown KB 8629 - Calm - Jenkins deployment is stuck at "Installing: ssh-credentials" and fails without error messages KB 8639 - AHV | Never-schedulable node CVMs are not shown in the VM in Prism. KB 8641 - De

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 23, 2019

Below are new knowledge base articles published on the week of November 17-23, 2019. KB 8193 - NCC Health Check: secure_boot_check KB 8223 - NCC Health Check: sed_key_availability_check and sw_encryption_key_availability_check KB 8513 - VSS Snapshot Fails for Windows VM having Dynamic Volume with Multiple Disk Extents KB 8514 - NCC Health Check: fs_inconsistency_check KB 8569 - Accessing Prism from a browser on MacOS 10.15 "Catalina" blocked by ERR_CERT_REVOKED error. KB 8571 - LCM firmware update unable to commence as VMs are unable to migrate off KB 8580 - When configuring a remote site configuration (Physical Cluster), "vStore Name Mapping" field will show an error "Remote site is currently not reachable. Please try again later." KB 8594 - How to change a snapshot's expiration time to indefinite KB 8600 - Calm License Changes and Grandfathering of Existing Users KB 8614 - Nutanix Files - Deleting TLDs in a NFS distributed share Note: You may need to log in to the Support Portal to v

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 16, 2019

Below are new knowledge base articles published on the week of November 10-16, 2019.KB 8349 - AHV | VM Goes Offline After Migration KB 8415 - Alert - A1132 - EntitiesSkippedDuringRestore KB 8512 - VM does not boot from Windows OS mounted as CD-ROM if VM already has OS installed on DISK Drives KB 8522 - LCM inventory failure "The requested URL returned error: 404 Not Found" in a dark site LCM environment KB 8525 - Alert - A130202 - AtlasNetworkingHostMemoryReservationFailure KB 8526 - Alert - A130201 - AtlasNetworkingHostConfigError KB 8527 - Pre-check:test_vcenter_connectivity KB 8540 - Pre-Upgrade Check: test_version_check KB 8544 - Pre-Upgrade Check: test_co_nodes_present KB 8551 - DiscoveryOS: Cluster Expansion - Cannot add or discover nodes : IPMI console displays phoenix prompt KB 8553 - How to change TimeZone in Move VM KB 8559 - Alert - A1182 - ShellvDisksAboveThresholdNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 2, 2019

Below are new knowledge base articles published on the week of October 27-November 2, 2019.KB 7837 - How to update expired licenses KB 8266 - Alert - A1037 - Node Forwarding Metadata Requests KB 8275 - Alert - A130161 - Protection Rule Conflict Occurred KB 8369 - AHV: Create Tenable Core with Nessus VM from OVA KB 8388 - Expected Inputs for Alerts Notify Creation on API v3 KB 8393 - CVM inaccessible via SSH after removing node or destroying cluster KB 8434 - Host Kernel panic due to BIOS setting change (CPU Configuration settings) KB 8439 - LSI Firmware Upgrade for Hyper-V 2012R2 KB 8441 - Snapshot Chain Height has exceeded the threshold limit KB 8445 - AHV: Ubuntu Cloud Image VM creation KB 8446 - Portable Foundation Failing "ERROR Exception in <ImagingStepInitIPMI(<NodeConfig(x.x.x.x) @af70>)" KB 8453 - Alert - A1044 - DiskBad KB 8454 - High utilization noticed on CVM loopback interface KB 8459 - [Karbon] Password with $ symbol breaks K8s cluster deployment KB 8460 - Alert-

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for October 2019

Below are the top knowledge base articles for the month of October 2019.KB 4141 - Alert - A1046 - PowerSupplyDown KB 1540 - What to do when /home partition or /home/nutanix directory is full KB 4905 - NCC Health Check: notifications_dropped_check KB 4188 - Alert - A1050, A1008 - IPMIError KB 4409 - LCM: (LifeCycle Manager) Troubleshooting Guide KB 1113 - HDD/SSD Troubleshooting KB 4116 - Alert - A1187, A1188 - ECCErrorsLast1Day, ECCErrorsLast10Days KB 4519 - NCC Health Check: check_ntp KB 2090 - AHV | Host and Guest Networking KB 7503 - G6, G7 platforms with BIOS 41.002 -DIMM Error handling and replacement policy KB 4158 - Alert - A1104 - PhysicalDiskBad KB 2608 - Cluster Health Checks Incorrectly Show Warnings and Failures KB 4273 - NCC Health Check: aged_third_party_backup_snapshot_check KB 3523 - How to create a Phoenix ISO or AHV ISO from a CVM or Foundation VM KB 4541 - Alert - MetadataDiskMountedCheck KB 1863 - NCC Health Check: sufficient_disk_space_check KB 3357 - NCC Health Ch

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending October 26, 2019

Below are new knowledge base articles published on the week of October 20-26, 2019.KB 4639 - How to place CVM and Host in maintenance mode KB 8232 - Network Segmentation with isolated physical NIC KB 8285 - Alert - A130152 - Two Node Cluster changed state to stand-alone mode KB 8308 - Cluster expansion with Network Segmentation KB 8370 - Determining expected bandwidth for Pulse data KB 8376 - [Karbon] Node image upgrade stalls at 5% when an HTTP proxy is configured on Prism Element KB 8380 - Remote Site Connectivity Test - Test Connection Feature in PRISM KB 8386 - NCC check failure with "ERR : Failed to fetch NIC list on X.X.X.X for 00:0c:29:b2:a3:20" KB 8399 - SSR volume detach may issue the Windows event log "Error code: 0xc000009d" if FSRM quota is enabled KB 8400 - Interpreting advertised capacity configuration and logical usages of Storage Containers KB 8401 - Manage IPMI Configuration > Alerts through SMCIPMITOOL KB 8403 - Alert - A130108 - Cloud remote site failed to start K

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending October 19, 2019

Below are new knowledge base articles published on the week of October 13-19, 2019.KB 8018 - NCC Health Check: ns_proto_consistency_check KB 8094 - NCC Health Check: disk_status_check KB 8148 - NCC Health Check: cpu_avx_check KB 8315 - Files: chmod/chown on TLD fails on first mount with CentOS 6 KB 8356 - [Nutanix Objects] Objects 1.0.1 is missing from LCM Inventory KB 8358 - [Nutanix Objects] Unable to download access keys in browsers like Mozilla Firefox KB 8360 - LCM pre-check test_esx_ha_enabled failed but HA is actually enabled on vCenter KB 8362 - Alert - A130209 - IO failures to a data source in an external repository KB 8364 - Windows prompts for restart after migrating vms on a VDI cluster to a node with a different CPU generation KB 8366 - AHV | Guest VM running CentOS 7 may hang when CPU is hot added KB 8367 - AHV | VM may be restarted unexpectedly due to memory corruption KB 8371 - Nutanix Move - Upgrading using the offline bundle may show an unexpected error KB 8379 - AHV

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Nutanix Customer Support Services

Nutanix provides customer support services in several ways:The Pulse feature sends diagnostic data from customer clusters to Nutanix Support on a regular schedule. This enables Nutanix to deliver proactive, context-aware support to customers, monitor customer clusters and provide assistance when, or even before, a problem occurs. This data collection is anonymized, securely transmitted, has no effect on system performance and only basic system-level data needed to monitor the health and status of the cluster are collected. The Pulse framework also allows Nutanix Support Engineers to remotely collect logs from customer clusters on demand with customer approval but without needing assistance from the customer. This saves time in the data gathering stage of the troubleshooting process. Instead of asking the customer to run commands and send the output, which could go back and forth several times, the Support Engineers can just collect the logs themselves via the connection provided by Pul

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending October 12, 2019

Below are new knowledge base articles published on the week of October 6-12, 2019. KB 8046 - Set Up Frame Admin user with Domain Joined Instances KB 8076 - Sysprep fails on Windows 10 due to AppX packages not being installed for all users KB 8098 - Renewal of licenses/Buying new licenses KB 8101 - Licensing Steps to License Capacity Based Starter License KB 8149 - NCC Health Check: check_dvs_esxi_version_compatibilty KB 8151 - Saml authentication using ADFS unable to login KB 8229 - Alert Email Digest gets delayed within 30 minutes in AOS 5.10.5 or later KB 8237 - Kubernetes Dashboard deployment fails due to incompatible version with Kubernetes cluster. KB 8249 - LCM Pre-check : test_node_uuid_validity KB 8282 - Poor thread load balancing within RHEL/CentOS guests constraints guest IO performance KB 8304 - Era Server displays incorrect time after reboot KB 8312 - VMs not getting IP address from IPAM KB 8313 - AHV | Kernel debugging of Windows VM via network (KDNET) KB 83

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending October 5, 2019

Below are new knowledge base articles published on the week of September 29-October 5, 2019. KB 7668 - FAIL: Unable to get Kerberos Key Distribution Center IP'susing DNS resolution. Check Name Server configuration on this cluster. KB 8044 - How to enable Windows Search on Windows Server 2016 KB 8156 - Alert - A1195 - Cluster in Read-Only Mode KB 8182 - NCC INFO Message: Unable to fetch PSU type info of block for known reasons KB 8216 - Changing Data Services IP Address KB 8258 - Alert - A130207 - Failed Hosting Network Segmented VIP KB 8274 - Alert - A130173 - Unable to get Availability Zone Endpoint KB 8276 - Alert - A300408 - Recovery Plan Validation Failed With Errors KB 8277 - Alert - A300422 - Recovery Plan Execution Failure due to Validation Errors KB 8278 - Alert - A300401 - Recovery Plan Execution Failure KB 8281 - Alert - A130158 - VM Protection Failed Note: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for September 2019

Below are the top knowledge base articles for the month of September 2019. KB 4141 - Alert - PowerSupplyDown KB 1540 - What to do when /home partition or /home/nutanix directory is full KB 4519 - NCC Health Check: check_ntp KB 4409 - LCM: (LifeCycle Manager) Troubleshooting Guide KB 4188 - Alert - IPMIError KB 2090 - AHV | Host and Guest Networking KB 4158 - Alert - PhysicalDiskBad KB 3523 - How to create a Phoenix ISO or AHV ISO from a CVM or Foundation VM KB 7077 - Alert - CassandraSSTableHealth KB 2608 - Cluster Health Checks Incorrectly Show Warnings and Failures KB 7503 - G6, G7 platforms with BIOS 41.002 -DIMM Error handling and replacement policy KB 1863 - NCC Health Check: sufficient_disk_space_check KB 3357 - NCC Health Check: ipmi_sel_cecc_check KB 4273 - NCC Health Check: aged_third_party_backup_snapshot_check KB 6937 - Firmware Binary Links for Host Boot device(SATADOM/M.2), HBA(LSI 3008) & SATA Drive devices KB 5731 - NCC - ERR: Identified as CPU inten

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 28, 2019

Below are new knowledge base articles published on the week of September 22-28, 2019. KB 8052 - Nutanix Files - Performance for clients going over WAN KB 8174 - Foundation stalls on NX-1175S-G6 platform KB 8194 - AHV | "Size should be greater than 0 and less than or equal to 8589934591 GiB" error shown when trying to insert ISO into CDROM KB 8199 - Alert - A1145 - RestartVMsFailure - Failure To Restart VMs For HA Event KB 8201 - Kubernetes Cluster deployed by Karbon with Proxy transitions to a CRITICAL state when proxy is decommissioned. KB 8208 - Alert - A130107 - Recovered VM Disk Configuration Update Failed KB 8231 - CVM Reboot (and several other) SNMP traps not generated KB 8234 - Error when trying to delete an AHV network that has associated NIC KB 8252 - Alert - A200801 - Availability Zone Connection Failure KB 8253 - Alert - A200704 - Xi Payment Missed KB 8254 - Alert - A200703 - Xi Payment Missed KB 8255 - Alert - A200702 - Xi Subscription Expired KB 8257 - NCC ER

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Albert Mendoza
Nutanix Employee
4 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 21, 2019

Below are new knowledge base articles published on the week of September 15-21, 2019. KB 7966 - LCM Pre-check : test_esxi_scratch_space KB 8031 - Alert A1103 - Physical Disk Removed From Slot KB 8047 - Error when adding roles and features KB 8127 - Changing IP address of DB Server in Era KB 8160 - Secure Boot/UEFI with Nutanix KB 8169 - IKVM console error server disconnected code 1006 KB 8173 - LCM: GUI displays "No data found" after successful Inventory operation KB 8178 - BEAM GOVCLOUD FAQs KB 8191 - This cluster has multiple licensing violations KB 8211 - Removing Unreachable DB servers from Era KB 8212 - ESXi-6.5U3 - Updated iso_whitelist Note: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
4 years ago

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