Windows ISO File Cannot Be Uploaded to the Prism | Nutanix Community
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Hello, warriors of the digital

Our customer is in trouble because of a big problem 

In order to install Windows 2019, Customer try to upload ISO files to Prism, but it keeps failing

 

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>Error message]

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Traceback (most recent call last): File "build/bdist.linux-x86_64/egg/ergon/client/legacy/base_task.py", line 468, in _resume File "/home/jenkins.svc/workspace/postcommit-jobs/nos/euphrates-5.15.2-stable/x86_64-aos-release-euphrates-5.15.2-stable/builds/build-euphrates-5.15.2-stable-release/python-tree/bdist.linux-x86_64/egg/acropolis/image/update_task.py", line 57, in _run File "/home/jenkins.svc/workspace/postcommit-jobs/nos/euphrates-5.15.2-stable/x86_64-aos-release-euphrates-5.15.2-stable/builds/build-euphrates-5.15.2-stable-release/python-tree/bdist.linux-x86_64/egg/acropolis/image/modify_task.py", line 162, in _modify_image File "/home/jenkins.svc/workspace/postcommit-jobs/nos/euphrates-5.15.2-stable/x86_64-aos-release-euphrates-5.15.2-stable/builds/build-euphrates-5.15.2-stable-release/python-tree/bdist.linux-x86_64/egg/acropolis/image/modify_task.py", line 338, in _do_import File "/usr/lib64/python2.7/contextlib.py", line 24, in __exit__ self.gen.next() File "/home/jenkins.svc/workspace/postcommit-jobs/nos/euphrates-5.15.2-stable/x86_64-aos-release-euphrates-5.15.2-stable/builds/build-euphrates-5.15.2-stable-release/python-tree/bdist.linux-x86_64/egg/acropolis/image/modify_task.py", line 335, in _do_import File "/home/jenkins.svc/workspace/postcommit-jobs/nos/euphrates-5.15.2-stable/x86_64-aos-release-euphrates-5.15.2-stable/builds/build-euphrates-5.15.2-stable-release/python-tree/bdist.linux-x86_64/egg/acropolis/image/modify_task.py", line 814, in _upload_source File "/home/jenkins.svc/workspace/postcommit-jobs/nos/euphrates-5.15.2-stable/x86_64-aos-release-euphrates-5.15.2-stable/builds/build-euphrates-5.15.2-stable-release/python-tree/bdist.linux-x86_64/egg/acropolis/image/modify_task.py", line 762, in _read_and_upload_image File "/home/jenkins.svc/workspace/postcommit-jobs/nos/euphrates-5.15.2-stable/x86_64-aos-release-euphrates-5.15.2-stable/builds/build-euphrates-5.15.2-stable-release/python-tree/bdist.linux-x86_64/egg/acropolis/image/modify_task.py", line 422, in _fetch_image_metadata File "/usr/local/nutanix/lib/py/nutanix_util.egg/util/base/command.py", line 160, in timed_command raise e OSError: oErrno 12] Cannot allocate memory

 

AOS 5.15.2 LTS, NX-1065-G5

If there is anything unusual, we are currently operating 4 nodes and have very high memory usage

Storage space is sufficient

What should I do to upload the image? I'm thinking about restarting Genesis, adding memory to CVM, etc

 

Thank you

AOS 5.15 is EOL see: End of Life Information

What I would suggest is first upgrade to a supported platform and then involve support. 

Thank you for your answer
I know it needs to be upgraded, but it is difficult because the customer has a strong antipathy to the upgrade Is there anything that can be done in this situation?

The very bottom message about being unable to allocate memory plus your message about high memory usage suggests this task may a victim of this. Are you in a position to review what processes are using the high memory? Does the system have high uptime? If they're against upgrading (you could use this issue as a catalyst!) then maybe a reboot will buy some time. Either way, I'd strongly recommend upgrading before something more serious happens! 

thank you for your answer! 😊

First of all i would suggest to plan the AOS upgrade. second try with Chrome Browser i saw some upload error if prism is open from explorer. 

try to to upload the ISO from Http / NFS path incase if size is big. I faced sometime changes while uploading disk images. uploading through NFS/http path always works.

Thank you for a good idea. I'll keep that in mind next time

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