Question

NGT fails to install on CentOS without details

  • 27 June 2023
  • 1 reply
  • 741 views

I’m trying to install NGT on CentOS 9 running on AHV and followed these instructions https://next.nutanix.com/installation-configuration-23/error-installing-ngt-on-linux-vm-41358 and I get a failure without much detail in output and logs too.

$ sudo python /ngt/installer/linux/install_ngt.py
Platform type is: x86_64
Using Linux Installer for centos stream linux distribution.
Setting up folders...
Installing NGT Guest Agent...
Setting up Nutanix Guest Tools - VM mobility drivers.
Successfully set up Nutanix Guest Tools - VM mobility drivers.
Installing Nutanix Guest Agent Service.
Failed to install Nutanix Guest Tools.
ERROR: Failed to install Nutanix Guest Tools. Check /tmp/ngt_install_log_20230627142527.txt for logs.

$ sudo cat /tmp/ngt_install_log_20230627142527.txt
[2023-06-27 14:25:31] {installer_factory.py:57} INFO - Using Linux Installer for centos stream linux distribution.
[2023-06-27 14:25:34] {install_ngt_core.py:86} INFO - Setting up folders...
[2023-06-27 14:25:34] {install_ngt_core.py:90} INFO - Installing NGT Guest Agent...
[2023-06-27 14:25:34] {redhat_installer.py:268} INFO - Setting up Nutanix Guest Tools - VM mobility drivers.
[2023-06-27 14:26:25] {redhat_installer.py:287} INFO - Successfully set up Nutanix Guest Tools - VM mobility drivers.
[2023-06-27 14:26:33] {base_installer.py:294} INFO - Installing Nutanix Guest Agent Service.
[2023-06-27 14:26:33] {install_ngt_core.py:133} ERROR - Failed to install Nutanix Guest Tools.

How can I find out what is going wrong and remediate?


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1 reply

Userlevel 2
Badge +3

Hi Arun,

If the installer log doesn’t give you any real detail you could try looking at the general system log /var/log/messages to see if any error output exists there at the time of install. Based on the output it succeeds in installing the driver files, but fails to configure and start the service so messages may have some additional details depending on where the installer actually failed. Could also try some of the articles here: https://portal.nutanix.com/page/documents/kbs/details?targetId=kA032000000TVEnCAO  to assist.