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How to open nutanix case for HPE DX380 Hardware

  • 7 January 2022
  • 1 reply
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We have 3 node HPE DX380 deploy nutanix recently.

After 2 - 3 days, i saw the physical disk show bad disk suddenly and no flush light in physical disk LED light.  When i login iLO port, the storage is good and no error.  When i login PRISM, look the disk is Red and show “The drive has failed”.  When i unplug it and plug it again, and re-partition it, seems back normal, but i concern the new server have this error suddenly so want to create nutanix case, but when i create case with input HPE serial number, it is not allowed, so i would like to ask how to create Nutanix case for HPE DX380.  Many thanks.

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Best answer by Primzy 7 January 2022, 13:16

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Here is a link on how to create support ticket: https://www.nutanix.com/support-services/product-support/getting-started-with-support