Nutanix Collector runs but has no data

  • 5 November 2021
  • 1 reply

Userlevel 2
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I have successfully run Collector against our Prism Central which manages about 22 clusters.  It took a long time to run but after it was done, with no error messages, there was no data.  How can I start to troubleshoot this?  I did find this in the logs….


2021-11-04 13:56:33,288  INFO:  connecting..
2021-11-04 13:56:33,304  INFO:  Initializing data collection
2021-11-04 13:56:33,304  INFO:  Collecting datacenter data
2021-11-04 13:56:33,304  INFO:  Collecting vm data
2021-11-04 13:56:41,018  INFO:  'NoneType' object is not subscriptable
2021-11-04 14:05:19,187  INFO:  Invalid response while getting clusters
2021-11-04 14:05:19,187  INFO:  "{\"Prism Central\":[\"0005a047-ec19-f45f-4962-ac1f6b3bd5cd\",\"00056880-2345-ae87-7622-ac1f6b61a91e\",\"000534cb-9366-4532-0000-00000000c24c\",\"0005883e-3aa8-a7ce-0000-000000028588\",\"0005b846-f7d2-6368-1cd9-3cecef19a428\",\"00058c64-2e36-5f32-0000-000000028204\",\"000538ca-9aa8-9183-2c4c-0cc47ac328b5\",\"0005b8ab-8d4e-03c1-59a3-3cecef19c0c6\",\"0005869b-7e53-0183-0000-000000025127\",\"00056777-c1c4-bcca-752e-ac1f6b60157d\",\"0005883f-1be1-5e3d-0000-00000002857d\",\"00058c66-d0a2-136d-0000-0000000281ef\",\"00057a80-64f2-4ad5-0000-00000002502f\",\"00057a80-1752-f766-0000-00000002505d\",\"0005b83d-1d28-b7ee-4325-3cecef19c177\",\"00058ca4-011c-3704-0000-0000000276a4\",\"00057158-cb08-f5fe-0000-00000001bdcd\",\"00057899-e8df-6d22-0000-000000025061\",\"0005999b-f168-496c-0000-000000025033\",\"000597e3-0844-aff7-0000-00000002977d\",\"0005540e-8e83-4887-190a-0cc47ac682e3\"]}"
2021-11-04 14:05:19,187  INFO:  'NoneType' object is not iterable
2021-11-04 14:05:19,203  INFO:  Successfully captured datacenters=0,clusters=1,hosts=0 and vms=0 
2021-11-04 14:22:21,172  INFO:  Success


Best answer by Arun Vijapur 6 November 2021, 10:21

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Userlevel 1

Hi @jharm73

Nutanix Collector issues are dependent on the environment where it is run. We would need more information to help you. Here is the Google Form to Report Issues -

Other resources:

Frequently asked Collector questions - Collector FAQ 

Collector Videos available on YouTube

Download URLs

Public URL: Collector Download Link for Prospects
MyNutanix URL: Collector Download Link for MyNutanix Users

Arun Vijapur