Unable to view the cluster ( PE / PC) while opening a support case through support portal | Nutanix Community
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For the clusters to be visible while opening a case, there are two criteria. 

  • Either pulse has to be enabled. Steps to enable Pulse here
  • Or the cluster must be licensed completely with valid licenses. 

It takes anywhere between 6-24 hours for the clusters to reflect in the case creation window after they are relicensed/licensed, or Pulse is enabled.