Prism Central change default password failed "Error updating admin password in Athena." | Nutanix Community
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Hey,
I deploy my 2024.2 PC over AOS 6.10.
It XL cluster with scale.

I register PE to PC and now I want to change the default password of PC (username->Change Password). But get the error

Error updating admin password in Athena.

 

What can I do to fix that?

 

Thanks

I, too, am experiencing this problem. I have reset the password using the commands to reset it from the CLI. When I login with the new password I just changed, it tells me I have to change the password. I enter the password I just logged in with, and a password that meets the requirements, and I get the “Error updating admin password in athena” and I cannot proceed any further.

Hello,

If the suggestion of rjfaulknerj1 above is not working. Could you please check if there is anything in the logs file athena and iam-user-authn from PCVM.

  1. /home/nutanix/data/logs/athena.log.INFO
  2. sudo kubectl get pods -A
    2.1. sudo kubectl logs -n ntnx-base “name pod” -f (exemple : sudo kubectl logs -n ntnx-base iam-user-authn-6cfddff59c-wx9t7 -f)

Optional as-well, did you tried to restart the athena service ?

Regards,

My athena.log.INFO is showing these errors every 5 minutes 

 

INFO  2024-11-18T19:37:25,841Z Thread-1 nutanix.net.TcpServerV2.addConnectionInt                                         ernal:202 Accepted a new connection (id 4921) from /127.0.0.1:60982
ERROR 2024-11-18T19:37:25,844Z Thread-1 nutanix.net.TcpConnection.processReadEpo                                         llEvent:475 Error while reading from socket: java.nio.channels.SocketChannelrcon                                         nected local=/127.0.0.1:2303 remote=/127.0.0.1:60982]
INFO  2024-11-18T19:37:25,844Z Thread-1 nutanix.net.TcpServerV2.connectionTermin                                         ated:385 Connection id 4921 From: /127.0.0.1:60982 terminated: kInternalError
INFO  2024-11-18T19:37:28,720Z Thread-1 nutanix.net.TcpServerV2.addConnectionInt                                         ernal:202 Accepted a new connection (id 4922) from /127.0.0.1:60990
ERROR 2024-11-18T19:37:28,721Z Thread-1 athena.authentication_connectors.Certifi                                         cateAuthenticator.getX509Certificate:306 Retrieved empty decoded certificate. Ca                                         nnot procced.
 

And the kubectl get pods command returns:

nutanix@NTNX-<PCVM-IP-ADDRESS>-A-PCVM:~$ sudo kubectl get pods -A
Error from server (InternalError): an error on the server ("") has prevented the request from succeeding

These are the errors that are generated when you try to change the password ? 

  1. tail -f /home/nutanix/data/logs/athena.log.INFO 
  2. try to change the password
  3. probably an error will displayed. could you send us the result out please.

I had to reset the password again from the cli, and this time when I logged in, it went on in instead of asking me to change the password yet again….

I had to reset the password again from the cli, and this time when I logged in, it went on in instead of asking me to change the password yet again….

Yes that bypass the process. Nice if it’s working.

Solved!

  • SSH into PCVM as “nutanix” (Or In Prism Element, Launch Console of PCVM)
  • Restart the cluster services,
    • Cluster stop
    • Cluster start

Then try to change the password.

Solved!

  • SSH into PCVM as “nutanix” (Or In Prism Element, Launch Console of PCVM)
  • Restart the cluster services,
    • Cluster stop
    • Cluster start

Then try to change the password.

Hard method lol 😁

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