I, too, am experiencing this problem. I have reset the password using the commands to reset it from the CLI. When I login with the new password I just changed, it tells me I have to change the password. I enter the password I just logged in with, and a password that meets the requirements, and I get the “Error updating admin password in athena” and I cannot proceed any further.
Hello,
If the suggestion of rjfaulknerj1 above is not working. Could you please check if there is anything in the logs file athena and iam-user-authn from PCVM.
- /home/nutanix/data/logs/athena.log.INFO
- sudo kubectl get pods -A
2.1. sudo kubectl logs -n ntnx-base “name pod” -f (exemple : sudo kubectl logs -n ntnx-base iam-user-authn-6cfddff59c-wx9t7 -f)
Optional as-well, did you tried to restart the athena service ?
Regards,
My athena.log.INFO is showing these errors every 5 minutes
INFO 2024-11-18T19:37:25,841Z Thread-1 nutanix.net.TcpServerV2.addConnectionInt ernal:202 Accepted a new connection (id 4921) from /127.0.0.1:60982
ERROR 2024-11-18T19:37:25,844Z Thread-1 nutanix.net.TcpConnection.processReadEpo llEvent:475 Error while reading from socket: java.nio.channels.SocketChannelrcon nected local=/127.0.0.1:2303 remote=/127.0.0.1:60982]
INFO 2024-11-18T19:37:25,844Z Thread-1 nutanix.net.TcpServerV2.connectionTermin ated:385 Connection id 4921 From: /127.0.0.1:60982 terminated: kInternalError
INFO 2024-11-18T19:37:28,720Z Thread-1 nutanix.net.TcpServerV2.addConnectionInt ernal:202 Accepted a new connection (id 4922) from /127.0.0.1:60990
ERROR 2024-11-18T19:37:28,721Z Thread-1 athena.authentication_connectors.Certifi cateAuthenticator.getX509Certificate:306 Retrieved empty decoded certificate. Ca nnot procced.
And the kubectl get pods command returns:
nutanix@NTNX-<PCVM-IP-ADDRESS>-A-PCVM:~$ sudo kubectl get pods -A
Error from server (InternalError): an error on the server ("") has prevented the request from succeeding
These are the errors that are generated when you try to change the password ?
- tail -f /home/nutanix/data/logs/athena.log.INFO
- try to change the password
- probably an error will displayed. could you send us the result out please.
I had to reset the password again from the cli, and this time when I logged in, it went on in instead of asking me to change the password yet again….
I had to reset the password again from the cli, and this time when I logged in, it went on in instead of asking me to change the password yet again….
Yes that bypass the process. Nice if it’s working.
Solved!
- SSH into PCVM as “nutanix” (Or In Prism Element, Launch Console of PCVM)
- Restart the cluster services,
- Cluster stop
- Cluster start
Then try to change the password.