Question

NEXT Credentials issue "Please enter your NEXT account information to access the cluster"

  • 10 July 2024
  • 6 replies
  • 58 views

Hello

After installing Nutanix Community edition , i cant login with my NEXT Credentials .
our cluster has internet access and not have proxy .


6 replies

Userlevel 6
Badge +8

Did you register your account? Here’s the link to do that: Community Edition | Nutanix

 

 

Yes, I registered using my account and can login to my.Nutanix successfully.

Userlevel 6
Badge +8

What is the exact error (screenshot) you see in prism element??

this error “Cannot validate the credentials provided “

 

Userlevel 6
Badge +8

So the cluster doenst have internet access. SSH into a cvm with nutanix nutanix/4u and do the following:

 

  • ping 1.1.1.1
    • Does this work? Then the cluster does have internet but we need to check dns;
    • Doesn’t this work, make sure the gateway is correct and that the nodes really have internet access;
  • ping www.nutanix.com
    • Doesn’t this work? Add the dns server via: ncli cluster add-to-name-servers servers=1.1.1.1

 

 

I can ping to 1.1.1.1 and nutanix.com as shown in screenshot .

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