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NCC upgrade queued


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I attempted an upgrade of NCC however it is stuck. Is there a way to restart the upgrade?


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Best answer by rborey 9 May 2018, 21:38

Found a solution!



Log into a CVM and then run the command



progress_monitor_cli --fetchall



find the entity id and then run this command



progress_monitor_cli --entity_id= --entity_type=node --operation=upgrade_ncc --delete



"node" and "upgrade_ncc" should be the same, but verify and make sure that they are lower case and you dont include the "k" from either one. There might be more than one entity_id, so repeat for each (if its queued on more than one node).
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@brightcoveIT

ssh to cvm 10.1.1.77
check clusterhealth status by running below command

genesis status | grep -i health

if no pids, run “cluster start”

if pids are shown,

genesis stop cluster_health
cluster start

this should fix your issue
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Thanks @sandeepmp, I ran the commands you suggested however the upgrade is still queued.
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Still looking for a way to resolve this.
Userlevel 7
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Hi @brightcoveIT

Are you still facing this issue?

I'm bumping this post back up. Hoping to get some fresh eyes on it.
Same Problem for me.

Is there any other solution for this?
Still having the problem. The above commands were unsuccessful. I am aware that there is an issue with CVMs that have less than 12gb of memory, but i changed the memory from 8gb to 12gb, and still having the issue.
Found a solution!

Log into a CVM and then run the command

progress_monitor_cli --fetchall

find the entity id and then run this command

progress_monitor_cli --entity_id= --entity_type=node --operation=upgrade_ncc --delete

"node" and "upgrade_ncc" should be the same, but verify and make sure that they are lower case and you dont include the "k" from either one. There might be more than one entity_id, so repeat for each (if its queued on more than one node).
@rborey

Thank you for sharing this! I will try this as soon as possible and give a feedback.
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@RobinJo I can confirm @rborey solution resolved the issue for me
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@rborey Thx for the solution. It works for me too!!!