Occasionally you will need to deal with nutanix support who needs access to your cluster but not over a webex or zoom sessions. You can always setup a remote support channel so nutanix SREs can perform troubleshooting in the background, leaving you free to work on other more important issues in your environment. Simply run:

To check if it is already set up:

nutanix@cvm$ ncli cluster get-remote-support-status

To start it

nutanix@cvm$ ncli cluster start-remote-support

To close it

nutanix@cvm$ ncli cluster stop-remote-support

For troubleshooting  instructions, please refer to public nutanix KB titled: “Nutanix remote Support Channel Troubleshooting Guide”.