Occasionally you will need to deal with nutanix support who needs access to your cluster but not over a webex or zoom sessions. You can always setup a remote support channel so nutanix SREs can perform troubleshooting in the background, leaving you free to work on other more important issues in your environment. Simply run:
To check if it is already set up:
nutanix@cvm$ ncli cluster get-remote-support-status
To start it
nutanix@cvm$ ncli cluster start-remote-support
To close it
nutanix@cvm$ ncli cluster stop-remote-support
For troubleshooting instructions, please refer to public nutanix KB titled: “Nutanix remote Support Channel Troubleshooting Guide”.