Nutanix includes a set of features known collectively as Insights that provides a predictive health and support automation platform. Insights dynamically analyzes the extent to which you are following best practices in configuring your clusters for long-term reliability, availability and performance.
Insights provides
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Predictive trends and analytics
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Guidance for optimal configurations
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Application best practices
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Seamless automation support
Insights is available only for clusters with Pulse enabled.
Workflow:
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Pulse collects cluster data and sends it to Nutanix customer support.
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The pulse data goes to the Insights engine, a SaaS-like service in the cloud, that goes deep analytical processing of the Pulse telemetry and identifies potential issues based on findings or patterns in the data.
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Insights employs analytics built on historical data and best practices to identify cluster configuration gaps that affect reliability, availability or performance before they become a serious problem.
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A discovery is reported for each issue. The discovery describes the issue and provides links to relevant sources for details.
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The discovery also includes recommended actions that you can take to remedy the situation.
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If the discovery is severe or complex enough, the smart support feature automatically generates a customer support case to address the issue. Diagnostics such as log files are collected automatically and attached to the case
