Nutanix includes a set of features known collectively as Insights that provides a predictive health and support automation platform. Insights dynamically analyzes the extent to which you are following best practices in configuring your clusters for long-term reliability, availability and performance.

Insights provides

• Predictive trends and analytics

• Guidance for optimal configurations

• Application best practices

• Seamless automation support

Insights is available only for clusters with Pulse enabled. 

Workflow:

• Pulse collects cluster data and sends it to Nutanix customer support.

• The pulse data goes to the Insights engine, a SaaS-like service in the cloud, that goes deep analytical processing of the Pulse telemetry and identifies potential issues based on findings or patterns in the data.

• Insights employs analytics built on historical data and best practices to identify cluster configuration gaps that affect reliability, availability or performance before they become a serious problem.

• A discovery is reported for each issue. The discovery describes the issue and provides links to relevant sources for details.

• The discovery also includes recommended actions that you can take to remedy the situation.

• If the discovery is severe or complex enough, the smart support feature automatically generates a customer support case to address the issue. Diagnostics such as log files are collected automatically and attached to the case