Nutanix guest tools (NGT) is a software bundle that you can install in a guest virtual machine (Microsoft Windows or Linux) to enable the advanced functionality provided by Nutanix.

Nutanix Guest Tools enables the VM to CVM communication and sometimes we might encounter the NGT Services to be falling with the signature guiding towards SSL error.

So how do I identify if I’m facing a similar issue and resolve it?

You can refer to the KB-3868 for guidance regarding which log file to check and which error trace is matching the issue.
After confirming that you’re encountering the same issue, you can proceed with the solution mentioned in the knowledge base article.

Want to know more about NGT and it’s configuration?

Give the following document a coffee read

NGT Guide Prism