With automatically generated alert cases, Nutanix will create cases based upon certain alerts and proactively reach out to customers to troubleshoot and resolve these alerts. Accordingly, ensuring that the primary support contact details are correct helps streamline the support process.
When a company has personnel that have departed or new personnel are placed in-charge of a specific Nutanix asset, it is important to keep the contact details for the asset up-to-date to ensure that a support agent makes contact with proper personnel.
NOTE: The primary support contact is also the default contact for shipping dispatches, although this contact information is re-confirmed throughout the dispatch process.
More information about contact details and the procedure for changing them can be found within the Support Contact Details knowledge base article (KB 2307).