I have about 9 VM that have this error (all 130 other VMS are fine). The VMS are either Server 2012 R2 or server 2016. I have tried manually mounting NGT CD from the manage guest tools on the Nutanix VM page, then I launch the console and try to install NGT. I run the mounted cd and NGT fails saying that NGT is already installed. I’ve tried uninstalling NGT and reinstalling it from the mounted CD, but it’s not installing the latest version.
How can I update NGT on these 9 VMs?
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I an using command prompt to ssh from my work station into what I assume is the CVM. I’m using the same ip address for the ssh that I use to connect to the prism web interface.
I had assumed the same too but it did not work for me. Then I looked through the Prism VMs list and filtered for “is CVM” and found 4 in our case, of which I picked one’s IP address. Using that IP address I was able to connect with ncli
Yeah, that should work.
I an using command prompt to ssh from my work station into what I assume is the CVM. I’m using the same ip address for the ssh that I use to connect to the prism web interface.
@Jason.Sandau
I have to ask if you are trying those commands from a CVM or the user VM? Is the below not what you see when you attempt to use those commands?
I am trying to follow the steps in your first link and I get to the part about deleting the vm tools. I put the command into the cli and I get this error:
I would also rule out the expired NGT certificates too KB-8120 Regenerating NGT certs for VM's even though when that happens CVM looses connection to the NGT on the VM (see the verification steps in the KB) but still.
What’s interesting to me is that it is those 9 VMs out 130. What OS are those successful ones? Are they Windows Server 2012 and 2016 too?
Yes, I have tried unmounting and re mounting NGT tools
Yes, it will install NGT tools on the VMS in question but not the latest version
I’m not sure what you mean by your 3rd question?
AOS version is 5.17.1.3 - Pro License
NCC Version 3.10.06
LCM version 2.3.4.2
The health check indicated that NGT version 1.82 is installed on the vms in question, the lastest version is 1.90.1
Confirm for me please:
have you tried unmounting and re-mounting NGT tools?
it is installing the NGT on those 9 VMs but not the latest version?