I’ve had a very frustrating experience with Self-Service via Prism Central (pc.2021.1.0.1).
We do not have CALM, but since Nutanix does have Self-Service with Prism Central, we’ve been trying to use that feature for our users. However, the solution is very flaky with some of the issues below:
- Poor RBAC. The roles seem target to CALM. Why show Blueprints when CALM isn’t licensed? Difficult to provide as-required privileges for a self-service user. The user can create VM recovery points, but cannot see them for recovery (tried all built-in roles).
- Dead links. Self-service users see links for CALM, Files, Karbon. However, when clicked, they either throw an error or unavailable message or log the user out.
- Self-Service user sees more info than required. Can download cluster keys, etc.
If Nutanix can provide a solid Self-Service experience in PC without CALM, that’d go a long way in attracting new customers and then later the customers may explore CALM.