Question

Nutanix - Server is not reachable


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I am new to this companies Nutanix system and we’re getting “Server is not reachable” from the Prisim login screen.

I’m getting information overload trying to find where to start diagnosing this issue. Hoping someone can point me in a direction of what to try first. I am remote so I cannot interact with the system directly.


11 replies

Hi there, I’ve had this issue before, but then it was just a caching issue on my browser. Does it work in other browsers or incognito? Assuming you’re using chrome.

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Tried other browsers and incognito. Same issue.

Userlevel 2
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As you’ve tried other browsers etc this doesn’t apply, but if the server producing the Prism web pages has changed then you need to refresh the page to get it to check the SSL cert again. If the CVM is overloaded and can’t produce the Prism interface you can see this too. Are you able to SSH to the CVM?

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I’m not familiar enough with this platform to know about the “server producing the Prism web page”. Servers on the Nutanix system are working and the Prism login populates, but the error occurs after several minutes of waiting for it to login. I am able to SSH into Nutanix and it gives a disclaimer against making “unsupported alterations”.

Userlevel 2
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Hello @IPC_ahaas 

Are you able to SSH to Nutanix CVM via User “Nutanix” Username? If yes, can you share output of following command:

curl localhost:2019/prism/leader && echo

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The password we have on file for the nutanix user isn’t working. I’ll have to get back to this when I figure out what else it could be.

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When I login as “admin”, it says:

-bash: /home/nutanix/ncc/ncc_completion.bash: Permission denied
 

but I can run commands it looks like. Is it safe to run the command you posted as “admin”? I’m not certain what it does.

Userlevel 2
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you can switch user to nutanix “su - nutanix” and run the command.

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Logging in as Admin and then running “su - nutanix” prompts for the password which we don’t have. It should be the default “nutanix/4u” but it’s not working.

Running the command “curl localhost:2019/prism/leader && echo” returns:

{“leader”:”10.20.2.121:9080”, “is_local”:true}

That IP and port does not resolve in my browser.

Userlevel 2
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Hello @IPC_ahaas 

I would recommend to involve support on this issue. As next step, password for account “nutanix” should be reset in order to resolve reported issue.

Reference Link: How to reset the CVM password back to default when user forgot Prism and CVM passwords

However, i recommend to involve support for steps mentioned in above link

Rohan

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Our support contact has expired. I emailed them regarding this and I’m waiting to hear back. The link you provided does not resolve. I changed the “nutanix” user password using the process in this link: Recover CVM's nutanix user Password Through the Prism Web Console

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