Unable to explore VMs in Prism Element


Badge +3
Hello - We just recently performed and AOS upgrade from 4.6.1 to 5.0.3. This checked out by all accounts but now I have an issue where VMs are not displaying in Prism. There is an error stating "Exception while retrieving entities." Has anyone seen that before? NCC health_checks look pretty innocuous.

4 replies

Userlevel 4
Badge +19
andy_kalman

Please try below .

* Login to any CVM and run below

1) allssh genesis stop insights_server 2) cluster start

After completing the above, re-login to prism and check the status. If still issue persists, share the results for below command.

allssh df -h
Badge +3
sandeepmp

No luck unfortuantely. FWIW Prism Central can see the VMs but no luck in Element. Below are the results of df. Space seems good to me......

nutanix@NTNX-8G61FB2-1-CVM:10.246.146.62:~$ allssh df -hExecuting df -h on the cluster================== 10.246.146.62 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 18G 22G 46% /home/dev/sdc1 1.8T 142G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460D4FD/dev/sdf1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460CLXD/dev/sde1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460C7JS/dev/sdd1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460CZGL/dev/sdb4 1.4T 836G 486G 64% /home/nutanix/data/stargate-storage/disks/BTHC601203KP1P6PGN/dev/sda4 1.4T 851G 471G 65% /home/nutanix/data/stargate-storage/disks/BTHC601204241P6PGNConnection to 10.246.146.62 closed.================== 10.246.146.63 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdc1 1.8T 90G 1.7T 5% /home/nutanix/data/stargate-storage/disks/S460C14C/dev/sde1 1.8T 89G 1.7T 5% /home/nutanix/data/stargate-storage/disks/S460CKZ9/dev/sdd1 1.8T 88G 1.7T 5% /home/nutanix/data/stargate-storage/disks/S460CM2Z/dev/sdf1 1.8T 90G 1.7T 5% /home/nutanix/data/stargate-storage/disks/S460CLSQ/dev/sdb4 1.4T 828G 494G 63% /home/nutanix/data/stargate-storage/disks/BTHC604104G51P6PGN/dev/sda4 1.4T 853G 468G 65% /home/nutanix/data/stargate-storage/disks/BTHC604103GP1P6PGNConnection to 10.246.146.63 closed.================== 10.246.146.64 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdf1 1.8T 201G 1.6T 12% /home/nutanix/data/stargate-storage/disks/S460CKZE/dev/sdc1 1.8T 201G 1.6T 12% /home/nutanix/data/stargate-storage/disks/S460C162/dev/sde1 1.8T 201G 1.6T 12% /home/nutanix/data/stargate-storage/disks/S460DBNE/dev/sdd1 1.8T 202G 1.6T 12% /home/nutanix/data/stargate-storage/disks/S460CM10/dev/sdb4 1.4T 833G 488G 64% /home/nutanix/data/stargate-storage/disks/BTHC604104DC1P6PGN/dev/sda4 1.4T 861G 461G 66% /home/nutanix/data/stargate-storage/disks/BTHC604103LY1P6PGNConnection to 10.246.146.64 closed.================== 10.246.146.65 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdc1 1.8T 229G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460CL00/dev/sdd1 1.8T 228G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460BHY7/dev/sdf1 1.8T 227G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460BHXJ/dev/sde1 1.8T 228G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460CM4R/dev/sda4 1.4T 974G 348G 74% /home/nutanix/data/stargate-storage/disks/BTHC604104G41P6PGN/dev/sdb4 1.4T 884G 438G 67% /home/nutanix/data/stargate-storage/disks/BTHC604102ZE1P6PGNConnection to 10.246.146.65 closed.================== 10.246.146.66 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sde1 1.8T 155G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CMP8/dev/sdd1 1.8T 156G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460BHXG/dev/sdc1 1.8T 157G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460BJ9J/dev/sdf1 1.8T 155G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460C759/dev/sda4 1.4T 858G 464G 65% /home/nutanix/data/stargate-storage/disks/BTHC601203KV1P6PGN/dev/sdb4 1.4T 832G 490G 63% /home/nutanix/data/stargate-storage/disks/BTHC604104HH1P6PGNConnection to 10.246.146.66 closed.================== 10.246.146.67 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sde1 1.8T 161G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CMBB/dev/sdd1 1.8T 161G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CM2N/dev/sdf1 1.8T 161G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CM0W/dev/sdc1 1.8T 160G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460CM16/dev/sdb4 1.4T 965G 357G 74% /home/nutanix/data/stargate-storage/disks/BTHC604103LW1P6PGN/dev/sda4 1.4T 938G 384G 71% /home/nutanix/data/stargate-storage/disks/BTHC604103LQ1P6PGNConnection to 10.246.146.67 closed.================== 10.246.146.68 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdc1 1.8T 181G 1.6T 10% /home/nutanix/data/stargate-storage/disks/S460C75G/dev/sde1 1.8T 180G 1.6T 10% /home/nutanix/data/stargate-storage/disks/S460BLN2/dev/sdf1 1.8T 181G 1.6T 10% /home/nutanix/data/stargate-storage/disks/S460CM11/dev/sdd1 1.8T 182G 1.6T 11% /home/nutanix/data/stargate-storage/disks/S460CM4Q/dev/sdb4 1.4T 828G 494G 63% /home/nutanix/data/stargate-storage/disks/BTHC6041044N1P6PGN/dev/sda4 1.4T 848G 473G 65% /home/nutanix/data/stargate-storage/disks/BTHC604104J61P6PGNConnection to 10.246.146.68 closed.================== 10.246.146.69 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdf1 1.8T 138G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BJ5M/dev/sde1 1.8T 138G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460C7A3/dev/sdc1 1.8T 139G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BC81/dev/sdd1 1.8T 139G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BJ69/dev/sda4 1.4T 853G 469G 65% /home/nutanix/data/stargate-storage/disks/BTHC604103PU1P6PGN/dev/sdb4 1.4T 836G 486G 64% /home/nutanix/data/stargate-storage/disks/BTHC604104CF1P6PGNConnection to 10.246.146.69 closed.================== 10.246.146.70 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 18G 22G 44% /home/dev/sdf1 1.8T 176G 1.7T 10% /home/nutanix/data/stargate-storage/disks/S4606JL2/dev/sdc1 1.8T 177G 1.7T 10% /home/nutanix/data/stargate-storage/disks/S460CMQA/dev/sde1 1.8T 176G 1.7T 10% /home/nutanix/data/stargate-storage/disks/S460CL01/dev/sdd1 1.8T 177G 1.7T 10% /home/nutanix/data/stargate-storage/disks/S460AGMP/dev/sda4 1.4T 874G 448G 67% /home/nutanix/data/stargate-storage/disks/BTHC601203KF1P6PGN/dev/sdb4 1.4T 890G 431G 68% /home/nutanix/data/stargate-storage/disks/BTHC601303TN1P6PGNConnection to 10.246.146.70 closed.================== 10.246.146.71 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdd1 1.8T 261G 1.6T 15% /home/nutanix/data/stargate-storage/disks/S460CL2W/dev/sdf1 1.8T 261G 1.6T 15% /home/nutanix/data/stargate-storage/disks/S460D4BC/dev/sdc1 1.8T 260G 1.6T 15% /home/nutanix/data/stargate-storage/disks/S460CLT6/dev/sde1 1.8T 262G 1.6T 15% /home/nutanix/data/stargate-storage/disks/S460DC91/dev/sdb4 1.4T 938G 384G 71% /home/nutanix/data/stargate-storage/disks/BTHC604102ZZ1P6PGN/dev/sda4 1.4T 927G 395G 71% /home/nutanix/data/stargate-storage/disks/BTHC604102Z01P6PGNConnection to 10.246.146.71 closed.================== 10.246.146.72 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 22G 44% /home/dev/sdf1 1.8T 147G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D4YE/dev/sde1 1.8T 146G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D3HY/dev/sdd1 1.8T 146G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460DBMD/dev/sdc1 1.8T 147G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D3GH/dev/sdb4 1.4T 872G 450G 66% /home/nutanix/data/stargate-storage/disks/BTHC601203K01P6PGN/dev/sda4 1.4T 859G 462G 66% /home/nutanix/data/stargate-storage/disks/BTHC601203KC1P6PGNConnection to 10.246.146.72 closed.================== 10.246.146.73 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 43% /home/dev/sdc1 1.8T 40G 1.8T 3% /home/nutanix/data/stargate-storage/disks/S460D3ST/dev/sde1 1.8T 40G 1.8T 3% /home/nutanix/data/stargate-storage/disks/S460D40W/dev/sdd1 1.8T 40G 1.8T 3% /home/nutanix/data/stargate-storage/disks/S460D056/dev/sdf1 1.8T 41G 1.8T 3% /home/nutanix/data/stargate-storage/disks/S460D432/dev/sda4 1.4T 820G 501G 63% /home/nutanix/data/stargate-storage/disks/BTHC601203L11P6PGN/dev/sdb4 1.4T 797G 525G 61% /home/nutanix/data/stargate-storage/disks/BTHC601203L71P6PGNConnection to 10.246.146.73 closed.================== 10.246.146.74 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdf1 1.8T 221G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460C185/dev/sdc1 1.8T 221G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460C18A/dev/sdd1 1.8T 219G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460C5QG/dev/sde1 1.8T 220G 1.6T 13% /home/nutanix/data/stargate-storage/disks/S460C16L/dev/sda4 1.4T 836G 486G 64% /home/nutanix/data/stargate-storage/disks/BTHC604104H41P6PGN/dev/sdb4 1.4T 857G 465G 65% /home/nutanix/data/stargate-storage/disks/BTHC605406SD1P6PGNConnection to 10.246.146.74 closed.================== 10.246.146.75 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 43% /home/dev/sde1 1.8T 141G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460CZPN/dev/sdf1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460D4EF/dev/sdd1 1.8T 141G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460D53X/dev/sdc1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460D7AY/dev/sdb4 1.4T 841G 481G 64% /home/nutanix/data/stargate-storage/disks/BTHC601203JZ1P6PGN/dev/sda4 1.4T 863G 459G 66% /home/nutanix/data/stargate-storage/disks/BTHC6041047N1P6PGNConnection to 10.246.146.75 closed.================== 10.246.146.76 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdd1 1.8T 160G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D713/dev/sde1 1.8T 159G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460BJ9Y/dev/sdc1 1.8T 159G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D525/dev/sdf1 1.8T 159G 1.7T 9% /home/nutanix/data/stargate-storage/disks/S460D3Z0/dev/sdb4 1.4T 885G 436G 67% /home/nutanix/data/stargate-storage/disks/BTHC601203JX1P6PGN/dev/sda4 1.4T 868G 453G 66% /home/nutanix/data/stargate-storage/disks/BTHC6041040K1P6PGNConnection to 10.246.146.76 closed.================== 10.246.146.77 =================Filesystem Size Used Avail Use% Mounted on/dev/md0 9.8G 4.3G 5.0G 47% /tmpfs 16G 20K 16G 1% /dev/shm/dev/md2 40G 17G 23G 44% /home/dev/sdc1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BJAA/dev/sdf1 1.8T 143G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BHX5/dev/sdd1 1.8T 145G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460DBN4/dev/sde1 1.8T 144G 1.7T 8% /home/nutanix/data/stargate-storage/disks/S460BJ64/dev/sdb4 1.4T 838G 484G 64% /home/nutanix/data/stargate-storage/disks/BTHC601203KD1P6PGN/dev/sda4 1.4T 855G 467G 65% /home/nutanix/data/stargate-storage/disks/BTHC604104H51P6PGNConnection to 10.246.146.77 closed.nutanix@NTNX-8G61FB2-1-CVM:10.246.146.62:~$-Andy
Userlevel 4
Badge +19
andy_kalman

Please raise a support case and our team will assist you further.
Userlevel 4
Badge +19
andy_kalman

Is this issue resolved?

Reply