Best answer by Ankush Gera
I would suggest to verify if the xtract VM is part of the AHV Whitelist. If not, add the xtract VM IP in whitelist and retry again.
And also you can follow below xtract troubleshooting guide as an initial step to verify setup and configurations are correct.
Hope this will help you out and if you still face any issues, I would recommend to open support case and someone from SRE team will assist you further.