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Xtract for DB Scan Credentials Problem

  • 12 March 2018
  • 3 replies
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Trying to run Xtract for DBs 1.5 against a SQL 2014 FCI on Server 2012R2. Using domain credentials that have the sysadmin role applied. I'm getting "Unable to run SQL queries. Please refer our User Guide and make sure that the SQL Server user [domain\creds] has sufficient privileges. Unable to fetch Node Details" whenever I run the scan against the cluster.

I chose automatic elevation originally but I've deleted the project and tried again and never gotten that option again. I also created a SQL account and receive the same error. Anyone have any idea what's going on here?
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Best answer by jlaunier 13 March 2018, 21:14

@swf5002 I think this has been fixed in the latest set of hotfixes which can be applied by running an update command from the console of your xtract VM. Try the following steps:

  1. Connect to the Xtract console as the user "nutanix"
  2. type "sudo update-xtract"
  3. after the updates are finished, logout of the Xtact session, refresh the browser and relogin
  4. Re-attempt the DB scan.
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Thanks - I opened a support ticket so we'll see what route that takes too. I'll share the answer here.
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@swf5002 I think this has been fixed in the latest set of hotfixes which can be applied by running an update command from the console of your xtract VM. Try the following steps:

  1. Connect to the Xtract console as the user "nutanix"
  2. type "sudo update-xtract"
  3. after the updates are finished, logout of the Xtact session, refresh the browser and relogin
  4. Re-attempt the DB scan.
@jlaunier That is exactly what support had me do earlier today - I was just clearing out some more warnings before I reported back in case it didn't quite work out, but it got me past that error. Thanks for the help!