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NCC upgrade queued


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I attempted an upgrade of NCC however it is stuck. Is there a way to restart the upgrade?


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Best answer by rborey 9 May 2018, 21:38

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@rborey Thx for the solution. It works for me too!!!
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@RobinJo I can confirm @rborey solution resolved the issue for me
@rborey

Thank you for sharing this! I will try this as soon as possible and give a feedback.
Found a solution!

Log into a CVM and then run the command

progress_monitor_cli --fetchall

find the entity id and then run this command

progress_monitor_cli --entity_id= --entity_type=node --operation=upgrade_ncc --delete

"node" and "upgrade_ncc" should be the same, but verify and make sure that they are lower case and you dont include the "k" from either one. There might be more than one entity_id, so repeat for each (if its queued on more than one node).
Still having the problem. The above commands were unsuccessful. I am aware that there is an issue with CVMs that have less than 12gb of memory, but i changed the memory from 8gb to 12gb, and still having the issue.
Same Problem for me.

Is there any other solution for this?
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Hi @brightcoveIT

Are you still facing this issue?

I'm bumping this post back up. Hoping to get some fresh eyes on it.
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Still looking for a way to resolve this.
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Thanks @sandeepmp, I ran the commands you suggested however the upgrade is still queued.
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@brightcoveIT

ssh to cvm 10.1.1.77
check clusterhealth status by running below command

genesis status | grep -i health

if no pids, run “cluster start”

if pids are shown,

genesis stop cluster_health
cluster start

this should fix your issue