Question

Community Edition - ERROR Please supply 'Node Serial'

  • 3 February 2024
  • 6 replies
  • 121 views

I’m attempting to install CE and I’m getting an error where it’s asking for the Node Serial number. 

 

I’m unsure what the issue is here, please review the pictures for details.

https://postimg.cc/gallery/QC68tmL


6 replies

I’ll add that I am running an Intel Xeon e3-1245v5, an HP in z230 motherboard, generic no-brand ram off ebay (64GB), x2 TEAM 2tb mp34 nvme drives, samsung bar 64GB (boot) and 2x 14TB Seagate exos, 1x 10TB WD Red (2017, before the pro split) and an HGST 10tb NAS drive.

I also have an AMD rx5700xt in the system, primary boot video is the intel HD graphics.

Everything works up to the error message in the title, I’m wondering if there is a flag for the xeon processor, which would suck because it’s the only processor I have free and I’m not buying another.

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CE Requirements state: “A maximum number of SSD/HDD drives per node is 4“

https://portal.nutanix.com/page/documents/details?targetId=Nutanix-Community-Edition-Getting-Started-v2_0:top-sysreqs-ce-r.html

Can you try it with less drives in the system?

CE Requirements state: “A maximum number of SSD/HDD drives per node is 4“

https://portal.nutanix.com/page/documents/details?targetId=Nutanix-Community-Edition-Getting-Started-v2_0:top-sysreqs-ce-r.html

Can you try it with less drives in the system?

I did this and still get the same result. I’m guessing it’s because I am using a XEON e3 processor from a workstation I had. 

 

At a guess, I would say the software is looking for the word xeon as it loads, finding it and deciding it needs to be a server. I’m supposing that at one point nutanix supported e3 procs a long time ago.

Currently running CE on a Dell with 2 x Xeon E5-2640V4 processors, doubt it's an issue with installing it on a E3 Xeon. How many disks are physically in it when you kick off the build?

Not hijacking, just adding another instance of the same error message. I’m attempting an install onto TWO HPE ProLiant EC200a servers (specs identical: Xeon D-1518 4c/8t, 64GB RAM, 3x storage) using single-node install on both. Same error message appears. I have no idea what it means. Funnily enough, the exact error first began after the setup steps because I didn’t scroll all the way down in the EULA. So I scrolled-down, then chose “Start” again. Then it gave this error. When I press ‘enter’ as it asks, I’m thrown back to the EULA once again. See: https://i.imgur.com/LYR8SI6.png

Not hijacking, just adding another instance of the same error message. I’m attempting an install onto TWO HPE ProLiant EC200a servers (specs identical: Xeon D-1518 4c/8t, 64GB RAM, 3x storage) using single-node install on both. Same error message appears. I have no idea what it means. Funnily enough, the exact error first began after the setup steps because I didn’t scroll all the way down in the EULA. So I scrolled-down, then chose “Start” again. Then it gave this error. When I press ‘enter’ as it asks, I’m thrown back to the EULA once again. See: https://i.imgur.com/LYR8SI6.png

Oh, man. I don’t think my 12:25am brain can take much more of this.

So far, I’ve run into such ludicrous and time-wasting “full-stop” speedbumps that should just be handled later on (if at all) during the process I’m questioning whether the end result will justify my efforts to make it to the end.

So far…

  1. If you change the Volume name of the flash drive (you know, for version control and the like), the installer can no longer see the “PHOENIX” ISO image, and the install fails stupidly.
  2. This is a horrendous, poorly-made text-based installer. In the year 2024.
  3. You have to single out three storage devices for the install. Pre-install, these are designated as boot drive, cold storage, and hot storage. Once you install however, these drive references change to hypervisor, CVM, and data. May the odds be ever in your favor.
  4. Be sure to hit “Space” for some items, and “Enter”\”Return” for the others in the text menu. Otherwise, it will kick you out to bash. Which is which? Only The Shadow knows!
  5. When you get to the EULA screen, you can skip over it. The install will begin, and INFO commands will begin to roll … until it ERRORs-out and kicks you back to the EULA. See, you were supposed to scroll all the way down first and then select “Start”. Where does it say this? Who knows!
  6. Now that you’re past the EULA, the INFO prompts should start up again … unless, that is, your computer\server\NUC\VM does not have a system serial number entered into the system BIOS. If that’s the case, you’ll get the oh-so-cryptic ERROR Please supply ‘Node Serial’ … error message, zero explanation or hyperlinks to explain it, and if you hit ‘enter’ you’re thrown back to … the EULA again.

I’ve found the answers to these questions thanks to blog posts and other Nutanix forum posts, thank the Google overlords. But I’m getting REALLY TIRED OF HAVING TO GO LOOKING FOR THEM, and I’m even MORE tired of them being random posts where I find them, and not actual help articles.

Please, all y’all Nutanix folks, take this post to heart … er, heartily, and TRY to get a group of your brightest together for a few weeks/months/permanently to establish & maintain a well-oiled troubleshooting guide and installation error message chart. Now that Broadcom has eliminated VMware’s free tier, you’re going to have a lot of traffic drive to your CE offering. And I dare say, people are going to notice if just installing your wonder product in fact behaves - as one of my now-valuable resources so aptly put it - “like it’s f***ing Knoppix in 2001”.

 

Resource Links (so far):

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