Question

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Can't login to Nutanix - Prism using my Next account creds.
I keep getting "Cannot validate the credentials provided".

I used my username and my email address as a username but keeps getting the same error.

4 replies

Userlevel 2
Badge +6
what i understand is you are trying to login in to your cluster prism console and unable to login with error Cannot validate the credentials provided, if these the case.

default user name for Prism is "admin" .

there is no connection between https://next.nutanix.com/ credentials and Cluster prism credentials..


Default users and password

Hi,

I tried using admin/admin but got the same error.
I enabled a proxy to nutanix in order to make sure that I have internet connectivity but I'm getting the same error.

Is there something that I can test from the CLI in order to ensure that connectivity is/isn't the issue here?

BTW I'm trying to login to Nutanix - Prism Element:

NEXT CredentialsPlease
enter your NEXT account information to access the cluster.

Thanks
Badge +1
Hi,

I tried using admin/admin but got the same error.
I enabled a proxy to nutanix in order to make sure that I have internet connectivity but I'm getting the same error.

Is there something that I can test from the CLI in order to ensure that connectivity is/isn't the issue here?

BTW I'm trying to login to Nutanix - Prism Element:

NEXT CredentialsPlease
enter your NEXT account information to access the cluster.

Thanks


I would SSH into a CVM and make sure you can ping something on the internet like next.nutanix.com. If that doesn't work, DNS is your problem.
tried that, this is the result:

nutanix@NTNX-6419dc09-A-CVM:10.76.54.154:~$ ping next.nutanix.com
PING nutanix-us-community.insided.com (54.149.90.129) 56(84) bytes of data.

didn't get any response but the DNS managed to resolve the host name.

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