How It works

Have questions about how the Nutanix Platform works? Looking to get started - start here!

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Albert Mendoza
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Albert Mendoza
started this topic

New KB Articles Published on Week Ending July 22, 2023

Below are new knowledge base articles published on the week of July 16-22, 2023.KB 14262 - Alert - A200614 - FNSVersionMisMatch KB 14552 - P...
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Albert Mendoza
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Albert Mendoza
started this topic

Top KB Articles for June 2023

Below are the top knowledge base articles for the month of June 2023.KB 1540 - AOS Only - What to do when /home partition or /home/nutanix d...
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Alona
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Alona
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Help us help you! Assign Support Contact to your Nutanix assets.

We know you care about your infrastructure. Every time and auto support ticket is created for one of Nutanix clusters a Support Engineer con...
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1304 Topics

D
Dennis112233Trailblazer
asked in How It works

Physical RAM Upgrade

After reviewing the Physical RAM Upgrade, I have a question.Nutanix AHV:» SSH to AHV > then how do I move to the CVM level inside the shell cmd?  

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N
Nutanix Employee
2 years ago
H
HungwenVoyager
asked in How It works

In band or Out-of-band for LCM firmware/software update

If I update update firmwares or softwares via LCM, is LCM update out-of-band? Or in-band? I can’t find any information in TN-2122 (Life Cycle Manager).

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Alona
Nutanix Employee
3 years ago
K
KhalilAhmedPathfinder
asked in How It works

VNC into Nutanix VM python

Hi there,I hope you all are having a wonderful day!I have a Django application running. I want to integrate a feature which allows users to connect to their specific VM remotely (via VNC). I did find a lot of help related to APIs, but nothing related to something like this. I’d really appreciate if someone can help me out with this one, as I’m absolutely lost here.Thanks in advance.

0
K
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending April 24, 2021

Below are new knowledge base articles published on the week of April 18-24, 2021.KB 8185 - NCC Health Check: bond_uplink_usability_check KB 9366 - Alert - A802001 - AncServiceUnresponsive KB 10089 - NCC Health Check: ovs_bond_config KB 10128 - NCC Health Check: node_schedulable_check KB 10389 - Alert - A801103 - L2StretchInvalidVpnVersion KB 10783 - Enabling IAMv2 with Prism Central (PC) version pc.2021.3 when upgrading from a previous version of PC with only CMSP enabled KB 11020 - Cloning or storage VMotion operations to different destination hosts cause long stun times KB 11080 - Prism Central - Role Assignment is not visible for an existing role KB 11086 - Failed to Perfom Inventory with LCM 2.4.1 for XC Series due to parsing error of /bin/python /opt/dell/DellPTAgent/tools/pta_cfg get rest_ip. KB 11115 - Nutanix Files - Cerebro to Smart DR Migration KB 11138 - Nutanix Files - Potential loss of connectivity to FSVM Remote Console Login and SSH KB 11157 - Foundation 5.0 - Lenovo/Fuj

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Albert Mendoza
Nutanix Employee
2 years ago
A
AiyazVoyager
asked in How It works

How many NIC cards

How many NIC card inbuild with this hardware? Where find NIC card details?NX-T00-2NL3-G5NX-T00-4NL3-G5NX-TDT-2NL3-G7NX-TDT-2NL3-G7

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maaz
Nutanix Employee
2 years ago
R
RamiS
asked in How It works

Splunk on Nutanix

Hi,We are planning to move to Nutanix in our organization. One of the application that is in the scope of this project is Splunk. We are a small environment and our Splunk data intake is around 30GB/day and the setup is mainly used as a SIEM.We have received a few recommendation to isolate Splunk to a separate cluster. Is this necessary, or can we have it on the same cluster if we could guarantee the availability of resources for it? The cluster will host a few application and some infrastructure component like AD and DNS.Are there any major benefits if we isolate Splunk in a different cluster?

1
Sudhir9
Nutanix Employee
2 years ago
C
ChuckgVoyager
asked in How It works

How Do I Whitelist an Application on the Nutanix Platform Running a Windows Server?

Running IR Collaborate Software on a Nutanix Windows Server and I need to know how to “Whitelist” the IR Application; Configuration of the application involves running Scripts on a Cisco Cluster for monitoring and a Desktop Client; I can’t execute the scripts or login to the desktop client without “Whitelisting” it - 

5
C
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for November 2020

Below are the top knowledge base articles for the month of November 2020.KB 7503 - NX Hardware [Memory] – G6, G7 platforms - DIMM Error handling and replacement policy KB 4116 - NX Hardware [Memory] – Alert - A1187, A1188 - ECCErrorsLast1Day, ECCErrorsLast10Days KB 4141 - Alert - A1046 - PowerSupplyDown KB 1540 - What to do when /home partition or /home/nutanix directory on a Controller VM is full KB 1113 - HDD/SSD Troubleshooting KB 2090 - AHV | Host Networking KB 4158 - Alert - A1104 - PhysicalDiskBad KB 4409 - LCM: (LifeCycle Manager) Troubleshooting Guide KB 4519 - NCC Health Check: check_ntp KB 4272 - Alert - A6516 - Average CPU load on Controller VM is critically high KB 2473 - NCC Health Check: cvm_memory_usage_check KB 6945 - How Upgrades Work at Nutanix KB 4639 - How to place CVM and host in maintenance mode KB 4273 - NCC Health Check: aged_third_party_backup_snapshot_check and  aged_entity_centric_third_party_backup_snapshot_check KB 7386 - NCC Health Check: power_supply_chec

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Albert Mendoza
Nutanix Employee
3 years ago
H
hoseongVoyager
asked in How It works

Want to know about api version deprecated roadmap

Hello i am a developer who develops through nutanix api i Want to know about api roadmap i found out by chance that urlhttps://www.nutanix.dev/2019/01/15/nutanix-api-versions-what-are-they-and-what-does-each-one-do/ when i read that page, i feel curious about api roadmap in nutanix      1. when v2.0 api is advanced, v0.8 or v1.0 is deprecated?      2.  when i want to use migrate or snapshot function, i have to use v0.8 api? will some functions(like migrate) continue to be categorized in v0.8, v1.0 and v2.0?  and if i get some document about v0.8 api, i want to get them i wait for your answer  thank you     

2
H
2 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 12, 2022

Below are new knowledge base articles published on the week of November 6-12, 2022.KB 11688 - Re-enabling bridge_chain on AHV when Flow Network Security or IPFIX is in use may require additional actions KB 13785 - NKE - K8s upgrade to 1.22.9 with conatinerd enabled fails in proxy restricted environments KB 13804 - Prism Central deployed through ESXi OVA method does not contain a PC ISO KB 13806 - Intel XXV710 25G NIC ports may experience link establishment issues KB 13844 - VPN Gateway upgrade via LCM fails with the error message "Update failed with error: ['resources']" KB 13846 - Alerts/Tasks not loading anymore after click to 'Overview' subnavigation link in Alerts and Tasks pages KB 13868 - HPDX - NVMe drives might fail or not be recognized on DX380-24SFF-G10plus-FSC Platform KB 13870 - Prism Virtual IP is configured but unreachable alert and VIP becomes permanently unreachable observed on AOS 6.5.1 and laterNote: You may need to log in to the Support Portal to view some of these a

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Albert Mendoza
Nutanix Employee
1 year ago
A
AaronTVoyager
asked in How It works

Powershell Users & Roles

I’m relatively new to Powershell and have been looking for the cmdlet get the Role Mapping information from a cluster. I’ve no issues connecting using Powershell I just cant find the correct cmdlet which will allow me to get the Role Mappings. My apologies if I haven’t placed this is the correct group.

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AnishWalia20
Nutanix Employee
2 years ago
R
Nutanix Employee
raajiNutanix Employee
posted in How It works

Nutanix Insights

Nutanix includes a set of features known collectively as Insights that provides a predictive health and support automation platform. Insights dynamically analyzes the extent to which you are following best practices in configuring your clusters for long-term reliability, availability and performance. Insights provides Predictive trends and analytics Guidance for optimal configurations Application best practices Seamless automation support  Insights is available only for clusters with Pulse enabled.  Workflow: Pulse collects cluster data and sends it to Nutanix customer support. The pulse data goes to the Insights engine, a SaaS-like service in the cloud, that goes deep analytical processing of the Pulse telemetry and identifies potential issues based on findings or patterns in the data. Insights employs analytics built on historical data and best practices to identify cluster configuration gaps that affect reliability, availability or performance before they become a serious

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R
Nutanix Employee
2 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending October 16, 2021

Below are new knowledge base articles published on the week of October 10-16, 2021.KB 11869 - NGT is failing installation on a guest OS where a Python environment already exists KB 11876 - NGT Setup Fails due to Carbonite Software modifying Drivers KB 11877 - NGT installation repeatedly failed on Windows 2016 servers with a "0x80070643 - Fatal error during installation" error KB 11931 - OVA export from Prism Central fails with 'Internal Server Error. kInternalError: Internal Error: 5 :Error accessing ovas capabilities'. KB 12130 - Windows Storage Spaces with Nutanix to improve single vdisk performance KB 12164 - ERA - Changing the ERA server IP KB 12167 - Frame - Reset Sandbox to Master Image KB 12186 - Leap | Protection/Unprotection of VM(s) in protection policy fails post PC-DR event with the error “EnumTypeWrapper' object has no attribute 'kEntityCentric'” KB 12192 - IAMv2 SAML: Unable to upload XML metadata file under IDP after enabling CMSP KB 12204 - Nutanix Clusters on AOS 6.x m

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Albert Mendoza
Nutanix Employee
2 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 24, 2022

Below are new knowledge base articles published on the week of September 18-24, 2022.KB 12847 - LCM Pre-check: "test_allow_lcm_operations" KB 13519 - Group LDAP Authentication Failure When Group Member Attribute Is Incorrectly Configured KB 13600 - How to view the previously opened cases in the Nutanix portal account KB 13619 - SMTP - SMTP server configuration with TLS enabled fails to send emails if two factor authentication is enabled KB 13640 - Enabling the write cache policy fails for Windows VMs running on AHV platform KB 13641 - Nutanix Files - Usage calculation for Licensing KB 13658 - Enable Microservices Platform precheck fails on Prism Central after LCM upgrade to 2.5Note: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending June 11, 2022

Below are new knowledge base articles published on the week of June 5-11, 2022.KB 13167 - NCC health checks running repeatedly after AOS upgrade KB 13180 - Health Server crashing by ValueError for a garbled UTF-8 character KB 13197 - Nutanix Cloud Clusters - NC2 on AWS - "Elastic Block Store was added in drive bay Unknown on Controller VM XXXX. Action Required: Disk is not qualified by Nutanix. Visit Prism hardware page for further actions." KB 13208 - LCM inventory triggers the Alarm Lost network connectivity on virtual switch "vSwitchiDRACvusb" KB 13231 - Zenoss Monitoring of Nutanix Environment KB 13233 - CVM Configure page shows an error when the CVMs are at 64Gb memoryNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending September 3, 2022

Below are new knowledge base articles published on the week of August 28-September 3, 2022.KB 13277 - NX-G8: Nutanix Backplane CPLD, Motherboard CPLD, and Multinode EC firmware manual upgrade guide KB 13428 - Windows may stuck on boot at spinning dots screen after deploying image coming from different hypervisor KB 13448 - Inconsistent login behaviour for users with identical UPNs across different ADs KB 13543 - [Hardware] - NX G5 - Cannot apply Dynamic DNS settings using IPMI UI KB 13549 - When performing disaster recovery, replication stalls over V1 IP enabled with encryption KB 13558 - NGT installation hangs at "VM Mobility" when using SentinelOne Endpoint Security KB 13573 - NX - Red LED lit on NX-G8 BigTwin platform when Node slot is emptyNote: You may need to log in to the Support Portal to view some of these articles.

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Albert Mendoza
Nutanix Employee
1 year ago
S
su_ibarraPathfinder
asked in How It works

REST API v2 - How I can get VMs stats?

Hi,Can anyone tell if there is an endpoint in v2 to get stats for VMs? I don’t see it under the VM category. Thanks!

0
S
2 years ago
A
AntonioMVoyager
asked in How It works

File localhost_access_log in CVM

Hi, I have one CVM out of space in /home, I have seen that I have the file localhost_access_host.txt with almost 20GB.Could I rotate or delete this file?In another CVM I don’t see this file.Regards,Antonio Maeso

5
Alona
Nutanix Employee
3 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending November 21, 2020

Below are new knowledge base articles published on the week of November 15-21, 2020.KB 10272 - Prism leader unavailable during LCM upgrade KB 10302 - Mounting ISO image on CVM for HPE platform KB 10308 - Xi-Leap: How to add public floating to a VM in XI Leap KB 10309 - Xi-Leap: How to update public IP of the Onprem VPN Gateway device KB 10311 - Installation of AHV 20190916.294 timeouts if done through PhoenixNote: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
3 years ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

Top KB Articles for June 2023

Below are the top knowledge base articles for the month of June 2023.KB 1540 - AOS Only - What to do when /home partition or /home/nutanix directory on a Controller VM (CVM) is full KB 7503 - NX Hardware [Memory] - DIMM Error handling and replacement policy KB 14088 - NCC Health Check: check_host_password_expiry KB 6153 - NCC Health Check: default_password_check, pc_default_password_check and file_server_default_password_check KB 4409 - LCM: Life Cycle Manager Troubleshooting Guide KB 8885 - Alert - A15039 - IPMI SEL UECC Check KB 1113 - HDD or SSD disk troubleshooting KB 2090 - AHV host networking KB 8514 - NCC Health Check: fs_inconsistency_check KB 2473 - NCC Health Check: cvm_memory_usage_check KB 5228 - NCC Health Check: pcvm_disk_usage_check KB 3786 - Alert - A1081 - CuratorScanFailure KB 4141 - Alert - A1046 - PowerSupplyDown KB 4158 - Alert - A1104 - PhysicalDiskBad KB 6945 - How Upgrades Work at Nutanix KB 4519 - NCC Health Check: check_ntp KB 4872 - How to cancel an ongoing L

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Albert Mendoza
Nutanix Employee
5 months ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending July 29, 2023

Below are new knowledge base articles published on the week of July 23-29, 2023.KB 14320 - Nutanix Files - Nearsync Prism GUI KB 14577 - Alert - A400120 - CalmIDFError KB 15092 - Legacy DR failback taking longer than anticipated KB 15163 - NDB - MSSQL Database Clone Operation fails due to a pyodbc issue but works on next try KB 15173 - How to Enable Share Clipboard on Zoom KB 15186 - Metro impact due to Prism VIP assignment delays KB 15201 - ESXi and AHV root account locked after upgrading to NCC 4.6.5 KB 15206 - Default Nutanix Tunnel is disabled after upgrading AOS to 6.5.2 or later KB 15208 - VM disk update task performed on SATA CDROM may get stuck in the "Running" state KB 15214 - Expand Cluster workflow fails on "Imaging of node" task KB 15226 - Prism Central UI not accessible after upgrade to pc.2022.6.0.6Note: You may need to log in to the Support Portal to view some of these articles.

0
Albert Mendoza
Nutanix Employee
4 months ago
C
chenwei_itAdventurer
asked in How It works

AOS 5.15.4 LTS can work with esxi 7.0.3o

we have a cluster with 5.15.4 aos installed，recently we plan to update esxi7。0.1 to esxi 7.0.3o。anyone can tell me it is ok?

13
C
1 month ago
M
merzoukiWayfarer
asked in How It works

Tool to Reinstall Hypervor After Boot Disk

Which tool is used to reinstall the hypervisor and CVM after boot disk replacement?

3
Kcmount
1 year ago
Albert Mendoza
Nutanix Employee
Albert MendozaNutanix Employee
posted in How It works

New KB Articles Published on Week Ending March 4, 2023

Below are new knowledge base articles published on the week of February 26-March 4, 2023.KB 13178 - NCC Health Check: cluster_node_count KB 13481 - Increasing /dev/sda3 filesystem partition size on Policy VM upgraded to 3.6.1 KB 13653 - Nutanix Database Service | Pulse Telemetry KB 14018 - Alert - A130365 - PauseStretchTriggeredByWitness KB 14032 - Upgrading to NDB 2.5.1 for HA-enabled setups fails KB 14303 - Unable to delete a Nutanix Storage Container KB 14326 - AOS upgrade to 6.1.x (or above) stuck on network segmentation enabled cluster with mixed hypervisors. KB 14366 - Nutanix Database Service - MongoDB brownfield to greenfield conversion fails after upgrade from a version lower than 2.5.1 to a higher one KB 14367 - IPMI Network Configuration Requirements & Best Practices KB 14372 - Data Lens - how to re-enable file server after been disabled KB 14373 - Storage Container Usage may increase after AOS upgrade in ESXi clusters with Thick Provisioned virtual disks larger than 4Ti

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Albert Mendoza
Nutanix Employee
9 months ago
N
NatnaelAdventurer
asked in How It works

Can Nutanix AHV Replicate to Converged DR Site

Hello guys, currently we have converged infrastructure with Cisco UCS, netapp storage and virtualization with VMware , now we want to make this our DR and want to build primary DC with Nutanix HCI, so my question is can Nutanix AHV can replicate to converged DR site? Thanks....

7
N
3 years ago

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