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Anyone know what is autosupport data use for ?

  • 11 November 2014
  • 6 replies
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Recently receive this auto generated "autosupport data" email from my new deployment nutanix in my customer DC , would like to know more detail about this , does it will affect any of my nutanix devices?
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Best answer by DonnieBrasco 13 November 2014, 08:20

So you should get a response from Nutanix support team on this issue shortly.
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It's a feature where in if there is any issue/aerts generated in your Nutanix cluster. Nutanix support is automatically notified about it so that they can proactively help customer's with the issue.

Hope it helps.
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Hi Donnie,

Thank for explanation.

I have recently receive this autosupport email from my nutanix cluster , which mean my cluster currently having problem/alert? but so far my cluster is working fine now.

Do i have to do anything about this autosupport email ? ( open case in nutanix support ?)
Userlevel 4
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What email you have received. Do you see that email sent to address 'nos-alerts@nutanix.com' ?
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Yes, It does send to 'nos-alerts@nutanix.com' , here i attach the file log in my dropbox.

https://www.dropbox.com/s/r2o6marh1kgm81l/autosupport.2014-11-12.gz?dl=0

Email subject : Support Information for 2014-11-12 from cluster SGB MEN 4 (15781)

Thank.
Userlevel 4
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So you should get a response from Nutanix support team on this issue shortly.