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About License model


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HI Teams,
as we know , nutanix has 3 type license type: embedded with NOS and free Starter, pro , ultimate

1)is it based one node or cluster ? after adding new node to cluster, is new license code required ?

2) I found my pro license has a one year expiration date ! just like a test or temp license.
the support team told me "The licenses were purchased only for 1 year hence the license expiry date shows 2/10/2017.The Nutanix licenses terms are 1yr, 2yrs, 3yrs or 6yrs depending on the term of license purchased."
but in my opinion, i think it should not have an expire date for formal license. in fact, many vendors give user permanent license. and hardware or tech support can have time limit,typically 3Y / 5 Years. I just can`t understand why nutanix make mix software license and support agreement together. Hope I have made my qustion clearly.
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Best answer by Jon 13 June 2016, 02:16

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Licenses are not tied to support agreements, they are separate line items on our quotes; however, customers usually purchase the two items for similar lengths of time as that makes renewals easier.

Most customers, at least in the US, buy "Device" licenses as an option. These licenses are permanent license for the life the that node.

That said, thats usually a bit more expensive, so when customers need to fit into a lower budget, they may chose to pick a shorter license term length.


Support agreements are completely different. They are generally sold in 1, 3, or 5 year terms (though some customers go with 2, 4, 6, and even 7 in some special cases (7 years is usually an exception).

For example, I could buy a 1 year license, and a 3 year support agreement, or vice versa (3 year license, and a 1 year support agreement).


This is also sometimes done because of the way customer budget cycles work, they CANT buy long term licenses, or some can't buy short term licenses or support agreements, because of their business policies. Each customer is different of course.
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Userlevel 7
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Licenses are not tied to support agreements, they are separate line items on our quotes; however, customers usually purchase the two items for similar lengths of time as that makes renewals easier.

Most customers, at least in the US, buy "Device" licenses as an option. These licenses are permanent license for the life the that node.

That said, thats usually a bit more expensive, so when customers need to fit into a lower budget, they may chose to pick a shorter license term length.


Support agreements are completely different. They are generally sold in 1, 3, or 5 year terms (though some customers go with 2, 4, 6, and even 7 in some special cases (7 years is usually an exception).

For example, I could buy a 1 year license, and a 3 year support agreement, or vice versa (3 year license, and a 1 year support agreement).


This is also sometimes done because of the way customer budget cycles work, they CANT buy long term licenses, or some can't buy short term licenses or support agreements, because of their business policies. Each customer is different of course.
Userlevel 1
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Hello Jon,
many thanks. you answered all I want to know. and you are the only one I met get it right
Badge +7
Hi Jon,

Does that mean that a nutanix appliance will stop working when a license expires? or only the ability to do updates and upgrades?
Userlevel 7
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Well, if we're strictly talking about AOS licensing, its more of a slap on the wrist in Prism, nothing stops working at (Day license Expires + 1 minute), just a banner saying your license expired.

If you're using Pro or Ultimate features, we would love to be paid for that 🙂
Badge +7
Ah ok, so if we have pro license the features from pro will stop working and the license will revert back to a "starter" one? Is that the same regardless if using Nutanix or Dell/Lenovo? M
Userlevel 7
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Nope, thats the opposite of what I'm saying.

It WONT stop working after the licenses, i.e it will keep working, it just gives you an alarm in Prism.
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if i add a node with starter license to the cluster that contains several nodes licensed with PRO. WHAT IS THE EFFECT OF THIS?

Thanks !
Userlevel 7
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KT_2016 - it will give you a warning asking you to update the license file, but continue to work
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It continues to work w/starter license. Is it right?
Userlevel 7
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Yes, though most times if you were a pro customers before, any new nodes you'd add would have pro licenses with them, so all you'd need to do is add the new licenses from portal.nutanix.com.

If need a walk through on this, anyone in support would be happy to help if you open up a case, either @ 855-nutanix or on portal.nutanix.com

To be clear, you shouldn't be using our lack of enforcement as a get out of licensing free model. It's there so that we can be as flexible and as easy to work with as possible, without blocking you day 1 for not having the right key in place.
Badge +6
If you have a cluster that contains several nodes as Ultimate licenses. does the cluster allow to create a new guest VM or the guest VM started until all nodes have the same level license?
Hi Jon,
There is confusion here because this is a question on the NPP 5.0 exam and your response doesn't align with any of the answers. According to the prep guides and test exams, the functional level will drop to the lowest license level. Are they wrong?
Yes, it's incorrect, the function of features will never drop - at least not in the current versions of the AOS software.

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