Question

No connection to pulse

  • 22 November 2018
  • 1 reply
  • 12 views

Since yesterday I cannot login to my CE PRISM anymore. It worked for some months before. The error is:

Pulse Connectivity Failure
Pulse provides diagnostic system data to Nutanix support teams. Please ensure that Pulse is not blocked by your network.

I checked pulse from the cli:
code:
nutanix@NTNX-b76dab1a-A-CVM:10.172.239.102:~$ ncli pulse-config ls

Status : Enabled
Enable Default Nutanix... : true
Default Nutanix Email : nos-asups@nutanix.com
Email Contacts :
Verbosity : BASIC_COREDUMP
SMTP Tunnel Status : failed
HTTP Proxy : 10.172.239.131
Message : Unable to connect to nsc01.nutanix.net or nsc02.nutanix.net on port 80 or 8443. Follow the instructions in KB article 1044 on the Nutanix support portal to resolve this issue. If this issue persists, contact Nutanix support.
Last Retry Attempted : Thu Nov 22 11:47:05 UTC 2018

I need a proxy to reach the servers. I checked the connectivity with curl:
code:
nutanix@NTNX-b76dab1a-A-CVM:10.172.239.102:~$ export http_proxy=10.172.239.131:3128
nutanix@NTNX-b76dab1a-A-CVM:10.172.239.102:~$ export https_proxy=10.172.239.131:3128
nutanix@NTNX-b76dab1a-A-CVM:10.172.239.102:~$ curl http://nsc01.nutanix.net
SSH-2.0-OpenSSH_6.6.1
Protocol mismatch.
nutanix@NTNX-b76dab1a-A-CVM:10.172.239.102:~$ curl https://nsc01.nutanix.net:8443
curl: (35) Encountered end of file

Any ideas?

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1 reply

Userlevel 5
Badge +9
Hi,
did you solve the issue?
I searched the forums a bit and it seems there were several threads about it, for example
https://next.nutanix.com/discussion-forum-14/error-pulse-message-25356
https://next.nutanix.com/prism-26/pulse-connectivity-failure-while-logging-into-prism-27370