Imaging Configuration ISO uploads fail with no message


Badge +7
New installation. Everything looks normal. We have 500GB SSD and 2.6TB spinning disk on a Dell R610 with 32GB memory.

Every ISO we upload using the Image Configuration / Upload Image / Upload file uploads 100% then shows failed with no message / reason. The image is listed but marked Inactive. Tried multiple ISO miages. Linux, Windows, etc.

The task shows completed and looks green.

Looked through the logs but do not see anything. then again, not knowing what to look for doresn't help.

Suggestions?

Cheers!

Joe

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17 replies

Badge +2
Hi,
Am running the latest version.





I ended up uploading them using WINSCP.
Userlevel 7
Badge +26
I'm sorry we couldn't help you get this resolved. If you have the time, I'd love to see if you could update to our latest version and try again. We've had multiple major releases since this problem came up and chances are high that whatever you ran into has been fixed. Thanks!
Badge +7
I gave up. Never resolved this to my satisfaction.

My Acropolis Community Edition has been sitting idle since. Spending time with some other KVM based products that are working pretty well.
Badge +2
Hi,
Getting the same thing here, new cluster with teh latest release. have got three inactive images now!
Badge +7
Cool. Thatnks. The port 2222 is handy. We'll give that a shot. I tried with acli but it failed retrieving from a url for some reason I don;t want to debug. This way looks promising.
Userlevel 7
Badge +26
No doubt prism should just work but CE always has a trick up it's sleeve especially lately. Trying to offer some options if you were interested.no shell work needed. Just winscp to your cvmip:2222 and that will allow access into the nutanix volumes. Put the file there and then in prism you will clone from adsf as opposed to clone from image service.
Badge +7
That is a bit complicated and seems to require me to know the old fasioned way which I do not. There seems to be a few needed steps like where to copy and how to do it manually. It has ben a long time since I used acli whcih what I think you are suggesting.
Userlevel 7
Badge +26
Not sure on your iso issue, but maybe you could do it the old way by scp'ing directly to the file system using your prism credentials.Then you can use it via clone from adsf.
Badge +7
Any suggestions? I would really like to get this working.

Thanks,
Joe
Badge +7
Correct. I do not see the Choose File attachemnt button. Just Cancel and Post on the right side.

Turns out I do have drop box. Hopefully this works
https://www.dropbox.com/sh/05jil0p27qu3zt6/AACQHWys6VG1qD-a_uvxar6fa?dl=0

I am running version below though the main dashboard says AHV 20150503

Version 2016.09.23 - Community LicenseNCC Version: 2.2.6
Userlevel 6
Badge +30
Also, just for the sake of clarification button, you DONT see this attachment button in this screenshot?

Userlevel 6
Badge +30
Can you compress the logs and send them to me? jon@nutanix.com?
Badge +7
Unfortunately, my access does not have an atatchment thingy. Just in case I used Firefox adn Chrome browsers to log into the forums.

I don't have dropbox or pastebin.

Not sure where to go from here.
Userlevel 6
Badge +30
Can you post them in pastebin, dropbox, or just attach them as a file on the forums (there is an attachments thingy right below the post message box)
Badge +7
Jon, I am using Chrome as Firefox will not even load for some reason.

I can copy/paste the logs data but it is sizeable. I don;t see a way to add attacements. Here goes...

Ergon
2016-10-17 13:48:59 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 13:51:24 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:ab7c7c7a-3f54-487d-a1e7-2abbcdd0416f'.2016-10-17 13:52:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:ab7c7c7a-3f54-487d-a1e7-2abbcdd0416f' successfully.2016-10-17 13:52:29 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 13:55:41 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:bdd2d591-a64e-42af-817d-000e5de225cc'.2016-10-17 13:56:59 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:bdd2d591-a64e-42af-817d-000e5de225cc' successfully.2016-10-17 13:56:59 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 14:02:13 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:235daba2-6103-4993-bcd5-c41c46c98c87'.2016-10-17 14:02:44 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:eb8e244e-0d53-473a-8c97-16c0b33b5941'.2016-10-17 14:03:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:235daba2-6103-4993-bcd5-c41c46c98c87' successfully.2016-10-17 14:03:29 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 14:03:59 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:eb8e244e-0d53-473a-8c97-16c0b33b5941' successfully.2016-10-17 14:03:59 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 14:10:03 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:ad5a13cf-69a3-40f7-a1d2-29171f449431'.2016-10-17 14:10:05 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:8811402a-3d7d-4974-8e1b-01583511f0ab'.2016-10-17 14:10:17 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:6e69f5ae-5232-4489-a5e0-7b4c8febe270'.2016-10-17 14:11:18 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:326e3643-5b98-4700-9b48-9994e8922244'.2016-10-17 14:11:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:6e69f5ae-5232-4489-a5e0-7b4c8febe270' successfully.2016-10-17 14:11:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:ad5a13cf-69a3-40f7-a1d2-29171f449431' successfully.2016-10-17 14:11:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:8811402a-3d7d-4974-8e1b-01583511f0ab' successfully.2016-10-17 14:11:29 INFO watch_client_adapter.py:332 Unregistered 3 watches2016-10-17 14:11:37 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:938520b9-c618-49db-aa78-df4e57b77c0e'.2016-10-17 14:12:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:326e3643-5b98-4700-9b48-9994e8922244' successfully.2016-10-17 14:12:29 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 14:12:59 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:938520b9-c618-49db-aa78-df4e57b77c0e' successfully.2016-10-17 14:12:59 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 14:13:25 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:173600d9-c359-466c-904c-ad9188a12c6f'.2016-10-17 14:14:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:173600d9-c359-466c-904c-ad9188a12c6f' successfully.2016-10-17 14:14:29 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 14:36:05 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:3219e008-0352-431f-aeb8-7be5084a1a51'.2016-10-17 14:36:15 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:2181e733-c0e8-4c50-a418-d486b4af2ada'.2016-10-17 14:37:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:3219e008-0352-431f-aeb8-7be5084a1a51' successfully.2016-10-17 14:37:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:2181e733-c0e8-4c50-a418-d486b4af2ada' successfully.2016-10-17 14:37:29 INFO watch_client_adapter.py:332 Unregistered 2 watches2016-10-17 14:43:42 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:0560e135-fbd5-42d7-835c-079b1e0cfdff'.2016-10-17 14:44:59 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:0560e135-fbd5-42d7-835c-079b1e0cfdff' successfully.2016-10-17 14:44:59 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 15:12:37 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:dc58899e-2abc-469e-ad8d-b0828d52a785'.2016-10-17 15:13:36 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:7b86e5f0-7359-4a9f-8532-b72e1d4363b3'.2016-10-17 15:13:43 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:622a4523-9d4d-40c5-a174-d0c254209045'.2016-10-17 15:13:56 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:e554bf36-e2e9-4a7b-ba7c-b9fefa915c1c'.2016-10-17 15:13:59 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:dc58899e-2abc-469e-ad8d-b0828d52a785' successfully.2016-10-17 15:13:59 INFO watch_client_adapter.py:332 Unregistered 1 watches2016-10-17 15:14:08 INFO insights_watch_client.py:787 Registered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:70668f2e-10c1-4f9e-8f28-cfffa9aa00f5'.2016-10-17 15:14:59 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:7b86e5f0-7359-4a9f-8532-b72e1d4363b3' successfully.2016-10-17 15:14:59 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:622a4523-9d4d-40c5-a174-d0c254209045' successfully.2016-10-17 15:14:59 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:e554bf36-e2e9-4a7b-ba7c-b9fefa915c1c' successfully.2016-10-17 15:14:59 INFO watch_client_adapter.py:332 Unregistered 3 watches2016-10-17 15:15:29 INFO insights_watch_client.py:830 Unregistered watch 'Ergon:10.32.1.161:a7de31e9-1bfe-4d13-9bed-48cf3357be70:kEntityUpdate:task:70668f2e-10c1-4f9e-8f28-cfffa9aa00f5' successfully.2016-10-17 15:15:29 INFO watch_client_adapter.py:332 Unregistered 1 watches

Acropolis is too big.
Userlevel 6
Badge +30
Also, for sanity sake, what browser are you using?
Userlevel 6
Badge +30
Can you take a peek at ~/data/logs on the CVM, and grab acropolis.* and ergon.* logs and post them here?