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Getting Serial number/service tag

  • 19 September 2016
  • 13 replies
  • 6822 views
D
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Good afternoon,
I want to register my cluster to get nutanix support, but I'm unable to find the serial number/service tag.
How can I get it?
Thanks!
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Best answer by Jon 19 September 2016, 18:03

looks like you are a dell customer. Use the service tag from any of the servers.



you can also find this in Prism under Hardware
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13 replies

Jon
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looks like you are a dell customer. Use the service tag from any of the servers.

you can also find this in Prism under Hardware
Jon Kohler | Technical Director, Engineering, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler | Please Kudos if useful!
Jon
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Did this work out for you?

Thanks,
Jon
Jon Kohler | Technical Director, Engineering, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler | Please Kudos if useful!
B
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Sure! it works, thanks!
M
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hI,
How can we get the service tag from lenovo HX series ?
Thanks
patrbng
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One way is from the front of the box using the panel.

Other is from the remote management page of the node.


Third way is from Prism, Hardware, table view, click on node, under Summary, node serial.
M
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I tried the node serial number diplayed in prism under hardware. actuallty, it is not recognized in nutanix ID page.
patrbng
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Here's what I see on our HX cluster...



B
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melkadiri have you try zeus_config_printer | grep 'rackable_unit_serial' from your CVM
S
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Hello, my serial number is incorrect =(

And ...
[root@NTNX-438c7862-A ~]# dmidecode -s system-serial-numberMXQ2200T14
Incorrect
BillionChiang
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Once get the Serial number from Hardware> Table> Host> Summary> Node Serial.
i key it the Serial number to Support Portal, it still error [Invalid authorization code or serial number], refer below. any solution of it?

B
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BillionChiang login to one of your cvm and see the node s/n it should provide same s/n through Prism
you can email the s/n and your contact details to support@nutanix.com
Jon
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Userlevel 6
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Try the block serial number instead of the node serial number, if they are different
Jon Kohler | Technical Director, Engineering, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler | Please Kudos if useful!
WillFulmer
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Similar situation here with Dell XC730 serial numbers not being recognized.

Opened support case for CSA.
Will Fulmer