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Unable to explore VMs in Prism Element

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Wayfarer

Unable to explore VMs in Prism Element

Hello - We just recently performed and AOS upgrade from 4.6.1 to 5.0.3. This checked out by all accounts but now I have an issue where VMs are not displaying in Prism. There is an error stating  "Exception while retrieving entities." Has anyone seen that before? NCC health_checks look pretty innocuous. 

3 REPLIES
Nutanix Employee

Re: Unable to explore VMs in Prism Element

@andy_kalman

 

Please try below .

 

* Login to any CVM and run below

 

1) allssh genesis stop insights_server 
2) cluster start 

 

After completing the above, re-login to prism and check the status. If still issue persists, share the results for below command.

 

allssh df -h

Wayfarer

Re: Unable to explore VMs in Prism Element

@sandeepmp

 

No luck unfortuantely. FWIW Prism Central can see the VMs but no luck in Element. Below are the results of df. Space seems good to me......

 

nutanix@NTNX-8G61FB2-1-CVM:10.246.146.62:~$ allssh df -h
Executing df -h on the cluster
================== 10.246.146.62 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   18G   22G  46% /home
/dev/sdc1       1.8T  142G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460D4FD
/dev/sdf1       1.8T  143G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460CLXD
/dev/sde1       1.8T  143G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460C7JS
/dev/sdd1       1.8T  143G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460CZGL
/dev/sdb4       1.4T  836G  486G  64% /home/nutanix/data/stargate-storage/disks/BTHC601203KP1P6PGN
/dev/sda4       1.4T  851G  471G  65% /home/nutanix/data/stargate-storage/disks/BTHC601204241P6PGN
Connection to 10.246.146.62 closed.
================== 10.246.146.63 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   23G  44% /home
/dev/sdc1       1.8T   90G  1.7T   5% /home/nutanix/data/stargate-storage/disks/S460C14C
/dev/sde1       1.8T   89G  1.7T   5% /home/nutanix/data/stargate-storage/disks/S460CKZ9
/dev/sdd1       1.8T   88G  1.7T   5% /home/nutanix/data/stargate-storage/disks/S460CM2Z
/dev/sdf1       1.8T   90G  1.7T   5% /home/nutanix/data/stargate-storage/disks/S460CLSQ
/dev/sdb4       1.4T  828G  494G  63% /home/nutanix/data/stargate-storage/disks/BTHC604104G51P6PGN
/dev/sda4       1.4T  853G  468G  65% /home/nutanix/data/stargate-storage/disks/BTHC604103GP1P6PGN
Connection to 10.246.146.63 closed.
================== 10.246.146.64 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   22G  44% /home
/dev/sdf1       1.8T  201G  1.6T  12% /home/nutanix/data/stargate-storage/disks/S460CKZE
/dev/sdc1       1.8T  201G  1.6T  12% /home/nutanix/data/stargate-storage/disks/S460C162
/dev/sde1       1.8T  201G  1.6T  12% /home/nutanix/data/stargate-storage/disks/S460DBNE
/dev/sdd1       1.8T  202G  1.6T  12% /home/nutanix/data/stargate-storage/disks/S460CM10
/dev/sdb4       1.4T  833G  488G  64% /home/nutanix/data/stargate-storage/disks/BTHC604104DC1P6PGN
/dev/sda4       1.4T  861G  461G  66% /home/nutanix/data/stargate-storage/disks/BTHC604103LY1P6PGN
Connection to 10.246.146.64 closed.
================== 10.246.146.65 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   22G  44% /home
/dev/sdc1       1.8T  229G  1.6T  13% /home/nutanix/data/stargate-storage/disks/S460CL00
/dev/sdd1       1.8T  228G  1.6T  13% /home/nutanix/data/stargate-storage/disks/S460BHY7
/dev/sdf1       1.8T  227G  1.6T  13% /home/nutanix/data/stargate-storage/disks/S460BHXJ
/dev/sde1       1.8T  228G  1.6T  13% /home/nutanix/data/stargate-storage/disks/S460CM4R
/dev/sda4       1.4T  974G  348G  74% /home/nutanix/data/stargate-storage/disks/BTHC604104G41P6PGN
/dev/sdb4       1.4T  884G  438G  67% /home/nutanix/data/stargate-storage/disks/BTHC604102ZE1P6PGN
Connection to 10.246.146.65 closed.
================== 10.246.146.66 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   22G  44% /home
/dev/sde1       1.8T  155G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460CMP8
/dev/sdd1       1.8T  156G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460BHXG
/dev/sdc1       1.8T  157G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460BJ9J
/dev/sdf1       1.8T  155G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460C759
/dev/sda4       1.4T  858G  464G  65% /home/nutanix/data/stargate-storage/disks/BTHC601203KV1P6PGN
/dev/sdb4       1.4T  832G  490G  63% /home/nutanix/data/stargate-storage/disks/BTHC604104HH1P6PGN
Connection to 10.246.146.66 closed.
================== 10.246.146.67 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   22G  44% /home
/dev/sde1       1.8T  161G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460CMBB
/dev/sdd1       1.8T  161G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460CM2N
/dev/sdf1       1.8T  161G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460CM0W
/dev/sdc1       1.8T  160G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460CM16
/dev/sdb4       1.4T  965G  357G  74% /home/nutanix/data/stargate-storage/disks/BTHC604103LW1P6PGN
/dev/sda4       1.4T  938G  384G  71% /home/nutanix/data/stargate-storage/disks/BTHC604103LQ1P6PGN
Connection to 10.246.146.67 closed.
================== 10.246.146.68 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   22G  44% /home
/dev/sdc1       1.8T  181G  1.6T  10% /home/nutanix/data/stargate-storage/disks/S460C75G
/dev/sde1       1.8T  180G  1.6T  10% /home/nutanix/data/stargate-storage/disks/S460BLN2
/dev/sdf1       1.8T  181G  1.6T  10% /home/nutanix/data/stargate-storage/disks/S460CM11
/dev/sdd1       1.8T  182G  1.6T  11% /home/nutanix/data/stargate-storage/disks/S460CM4Q
/dev/sdb4       1.4T  828G  494G  63% /home/nutanix/data/stargate-storage/disks/BTHC6041044N1P6PGN
/dev/sda4       1.4T  848G  473G  65% /home/nutanix/data/stargate-storage/disks/BTHC604104J61P6PGN
Connection to 10.246.146.68 closed.
================== 10.246.146.69 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   23G  44% /home
/dev/sdf1       1.8T  138G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460BJ5M
/dev/sde1       1.8T  138G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460C7A3
/dev/sdc1       1.8T  139G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460BC81
/dev/sdd1       1.8T  139G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460BJ69
/dev/sda4       1.4T  853G  469G  65% /home/nutanix/data/stargate-storage/disks/BTHC604103PU1P6PGN
/dev/sdb4       1.4T  836G  486G  64% /home/nutanix/data/stargate-storage/disks/BTHC604104CF1P6PGN
Connection to 10.246.146.69 closed.
================== 10.246.146.70 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   18G   22G  44% /home
/dev/sdf1       1.8T  176G  1.7T  10% /home/nutanix/data/stargate-storage/disks/S4606JL2
/dev/sdc1       1.8T  177G  1.7T  10% /home/nutanix/data/stargate-storage/disks/S460CMQA
/dev/sde1       1.8T  176G  1.7T  10% /home/nutanix/data/stargate-storage/disks/S460CL01
/dev/sdd1       1.8T  177G  1.7T  10% /home/nutanix/data/stargate-storage/disks/S460AGMP
/dev/sda4       1.4T  874G  448G  67% /home/nutanix/data/stargate-storage/disks/BTHC601203KF1P6PGN
/dev/sdb4       1.4T  890G  431G  68% /home/nutanix/data/stargate-storage/disks/BTHC601303TN1P6PGN
Connection to 10.246.146.70 closed.
================== 10.246.146.71 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   22G  44% /home
/dev/sdd1       1.8T  261G  1.6T  15% /home/nutanix/data/stargate-storage/disks/S460CL2W
/dev/sdf1       1.8T  261G  1.6T  15% /home/nutanix/data/stargate-storage/disks/S460D4BC
/dev/sdc1       1.8T  260G  1.6T  15% /home/nutanix/data/stargate-storage/disks/S460CLT6
/dev/sde1       1.8T  262G  1.6T  15% /home/nutanix/data/stargate-storage/disks/S460DC91
/dev/sdb4       1.4T  938G  384G  71% /home/nutanix/data/stargate-storage/disks/BTHC604102ZZ1P6PGN
/dev/sda4       1.4T  927G  395G  71% /home/nutanix/data/stargate-storage/disks/BTHC604102Z01P6PGN
Connection to 10.246.146.71 closed.
================== 10.246.146.72 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   22G  44% /home
/dev/sdf1       1.8T  147G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460D4YE
/dev/sde1       1.8T  146G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460D3HY
/dev/sdd1       1.8T  146G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460DBMD
/dev/sdc1       1.8T  147G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460D3GH
/dev/sdb4       1.4T  872G  450G  66% /home/nutanix/data/stargate-storage/disks/BTHC601203K01P6PGN
/dev/sda4       1.4T  859G  462G  66% /home/nutanix/data/stargate-storage/disks/BTHC601203KC1P6PGN
Connection to 10.246.146.72 closed.
================== 10.246.146.73 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   23G  43% /home
/dev/sdc1       1.8T   40G  1.8T   3% /home/nutanix/data/stargate-storage/disks/S460D3ST
/dev/sde1       1.8T   40G  1.8T   3% /home/nutanix/data/stargate-storage/disks/S460D40W
/dev/sdd1       1.8T   40G  1.8T   3% /home/nutanix/data/stargate-storage/disks/S460D056
/dev/sdf1       1.8T   41G  1.8T   3% /home/nutanix/data/stargate-storage/disks/S460D432
/dev/sda4       1.4T  820G  501G  63% /home/nutanix/data/stargate-storage/disks/BTHC601203L11P6PGN
/dev/sdb4       1.4T  797G  525G  61% /home/nutanix/data/stargate-storage/disks/BTHC601203L71P6PGN
Connection to 10.246.146.73 closed.
================== 10.246.146.74 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   23G  44% /home
/dev/sdf1       1.8T  221G  1.6T  13% /home/nutanix/data/stargate-storage/disks/S460C185
/dev/sdc1       1.8T  221G  1.6T  13% /home/nutanix/data/stargate-storage/disks/S460C18A
/dev/sdd1       1.8T  219G  1.6T  13% /home/nutanix/data/stargate-storage/disks/S460C5QG
/dev/sde1       1.8T  220G  1.6T  13% /home/nutanix/data/stargate-storage/disks/S460C16L
/dev/sda4       1.4T  836G  486G  64% /home/nutanix/data/stargate-storage/disks/BTHC604104H41P6PGN
/dev/sdb4       1.4T  857G  465G  65% /home/nutanix/data/stargate-storage/disks/BTHC605406SD1P6PGN
Connection to 10.246.146.74 closed.
================== 10.246.146.75 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   23G  43% /home
/dev/sde1       1.8T  141G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460CZPN
/dev/sdf1       1.8T  143G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460D4EF
/dev/sdd1       1.8T  141G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460D53X
/dev/sdc1       1.8T  143G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460D7AY
/dev/sdb4       1.4T  841G  481G  64% /home/nutanix/data/stargate-storage/disks/BTHC601203JZ1P6PGN
/dev/sda4       1.4T  863G  459G  66% /home/nutanix/data/stargate-storage/disks/BTHC6041047N1P6PGN
Connection to 10.246.146.75 closed.
================== 10.246.146.76 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   23G  44% /home
/dev/sdd1       1.8T  160G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460D713
/dev/sde1       1.8T  159G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460BJ9Y
/dev/sdc1       1.8T  159G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460D525
/dev/sdf1       1.8T  159G  1.7T   9% /home/nutanix/data/stargate-storage/disks/S460D3Z0
/dev/sdb4       1.4T  885G  436G  67% /home/nutanix/data/stargate-storage/disks/BTHC601203JX1P6PGN
/dev/sda4       1.4T  868G  453G  66% /home/nutanix/data/stargate-storage/disks/BTHC6041040K1P6PGN
Connection to 10.246.146.76 closed.
================== 10.246.146.77 =================
Filesystem      Size  Used Avail Use% Mounted on
/dev/md0        9.8G  4.3G  5.0G  47% /
tmpfs            16G   20K   16G   1% /dev/shm
/dev/md2         40G   17G   23G  44% /home
/dev/sdc1       1.8T  143G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460BJAA
/dev/sdf1       1.8T  143G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460BHX5
/dev/sdd1       1.8T  145G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460DBN4
/dev/sde1       1.8T  144G  1.7T   8% /home/nutanix/data/stargate-storage/disks/S460BJ64
/dev/sdb4       1.4T  838G  484G  64% /home/nutanix/data/stargate-storage/disks/BTHC601203KD1P6PGN
/dev/sda4       1.4T  855G  467G  65% /home/nutanix/data/stargate-storage/disks/BTHC604104H51P6PGN
Connection to 10.246.146.77 closed.
nutanix@NTNX-8G61FB2-1-CVM:10.246.146.62:~$

-Andy

Nutanix Employee

Re: Unable to explore VMs in Prism Element

@andy_kalman

 

Please raise a support case and our team will assist you further.