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Prism Central License

Adventurer

Re: Prism Central License

Apologies but I spoke too soon. Although I found the option to disable the extra features, once disabled, I still get the warning about license violations.

 

prism-pro-licensing3.JPG

 

prism-pro-licensing4.JPG

 

I already tried restarting prism or all cluster services but without any luck so far.

Moderator Moderator
Moderator

Re: Prism Central License

Well that is certainly annoying isn't it? Sorry about that, unchecking that box should have worked.

 

Can you send in a support ticket when you get a chance so we can have an engineer take a look at this for you?

 

Thanks, 

Jon

Jon Kohler | Principal Architect, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler
Please Kudos if useful!
Adventurer

Re: Prism Central License

Hi Jon,

 

I raised a support ticket with Dell (we are using the XC series) and see what happens.

Not sure whether they'll forward to Nutanix knowing that in theory we don't have a support contract for Prism Central (starter).

Nutanix Employee

Re: Prism Central License

Hi @dboden,

 

It should be supported since you should be able to disable the Prism Pro features particularly as a Prism Starter user. 

Moderator Moderator
Moderator

Re: Prism Central License

Hey @dboden - no worries, if you've got a Dell support contract, that should be good enough to get this investigated. If you encounter any push back, let us know.

Jon Kohler | Principal Architect, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler
Please Kudos if useful!
Outrider

Re: Prism Central License

Have exact same problem - could you please brief the solution so i dont have to create a support ticket - so anoying to do on XC .. :-/ Takes like forever to create a ticket :-(
Adventurer

Re: Prism Central License

I have not heard back from Dell so far but managed to fix the problem myself.

 

First thing I did was enabling and disabling the Pro features one more time to see whether this would magically solve the issue but it did not. I then saw that there was still an outstanding alert for the license violations which I resolved.

 

I've not seen the violation message since then and ncc health check is now also showing that the check passed.

 

Running : health_checks system_checks check_license_compliance
[==================================================] 100%
/health_checks/system_checks/check_license_compliance [ PASS ]
-------------------------------------------------------------------------------+
+---------------+
| State | Count |
+---------------+
| Pass | 1 |
| Total | 1 |
+---------------+

 

 

Moderator Moderator
Moderator

Re: Prism Central License

hey @Zentura been crazy busy, following up on old threads tonight, did your error also go away, or do you still have this problem?

Jon Kohler | Principal Architect, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler
Please Kudos if useful!