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Stargate Temporarily Down

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Adventurer

Stargate Temporarily Down

One of the CVM is not responding. On console below screen shots are there. What is the soln?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Adventurer

Re: Stargate Temporarily Down

Yes thanks.

7 REPLIES
Moderator Moderator
Moderator

Re: Stargate Temporarily Down

Please make a support case on portal.nutanix.com and we'll jump on a webex and help you hammer this one out.

 

 

Looks like the CVM itself is actually down if you're seeing that first screen. We'll help you get past this and also make sure you're all up to date on the right code levels

Jon Kohler | Principal Architect, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler
Please Kudos if useful!
Adventurer

Re: Stargate Temporarily Down

Its asking me to enter service tag or serial number. Where can i find this info? on IPMI anywhere ?

Moderator Moderator
Moderator

Re: Stargate Temporarily Down

If you go to the hardware view in Prism, you'll be able to see your serial number in there, which based on what I can see on your account should end in 0087. Put that in and you should immediately have case creation access, as well as access to the rest of the support portal, which is great

 

Jon Kohler | Principal Architect, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler
Please Kudos if useful!
Trendsetter

Re: Stargate Temporarily Down

Hello,

Pls refer to the kb:

https://portal.nutanix.com/#page/kbs/details?targetId=kA0600000008Ry7CAE

Xiaowei | Nutanix-NPP | NetApp-NCDA NCIE |@jolinvsshane
Adventurer

Re: Stargate Temporarily Down

opened a case. pl. check 00074871

Moderator Moderator
Moderator

Re: Stargate Temporarily Down

@arajmail - Just took a look at this case, I see the case is P1, looks like an engineer has already picked it up and emailed you a webex

Jon Kohler | Principal Architect, Nutanix | Nutanix NPX #003, VCDX #116 | @JonKohler
Please Kudos if useful!
Adventurer

Re: Stargate Temporarily Down

Yes thanks.